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Online Shipping Labels
Shipping Calculator
"Price+Shipping" Sort
International Shipping and Customs Forms
Insurance
Shipping Discounts
Shipping Supplies
UPS Special Pricing Program
USPS Price and Fee Changes (effective May 12, 2008)

Online Shipping Labels
Q. Is there a fee to print shipping labels through PayPal?
A. No, there are no fees to use shipping labels through PayPal. You are only charged the amount of shipping.

Q. Do I need a special label printer or adhesive labels to print shipping labels through PayPal?
A. No, you don’t need a special printer or labels. The shipping labels will print on standard 8 ½" X 11" paper and can be taped to the package. For convenience, you can purchase self adhesive labels. PayPal shipping labels are compatible with some label printers. See a list of compatible label printers here.

Q. Will my buyer be notified when I print a shipping label?
A. Yes, when you print a shipping label through PayPal, the buyer is automatically sent an e-mail. The e-mail contains notification that a shipping label has been generated and any relevant tracking information.

Q. How do I pay for shipping?
A. You can pay for shipping right from your PayPal account. There are no extra fees to use the PayPal shipping labels. You pay only for the cost of shipping.

Q. Is the postage amount printed on the label?
A. You can select whether or not you want the postage amount to be displayed on the label. When creating a shipping label in PayPal, there is a “Shipment Options” section. In this section you will see “Display postage value on label”. Simply select yes or no.

Q. Do I have to type in the name and address?
A. No, your buyer’s name and address will be filled in for you. The return address will be pre-filled with your information.

Q. How do I print a label after my item sells?
A. You can print the label from My eBay, the item listing, or PayPal. See the Printing Labels section of the Shipping Center for more detailed information.

Q. After I have printed my label, can I arrange for carrier pickup?
A. Yes, carrier pickup is available from the U.S. Postal Service and UPS.

Q. Is tracking information available for shipping labels printed through PayPal?
A. Once you print your shipping label and attach it to the package, both you and your buyer can monitor the status of the package.

Through My eBay, you can track the delivery status for USPS packages, and tracking information from initial scan to final delivery for UPS packages

Q. Which U.S. Postal Service and UPS services are offered in PayPal shipping labels?
A. The following services are available in PayPal Shipping Labels. To learn more about these services, please visit the U.S. Postal Service Web site or the UPS Web site.

Domestic Services
U.S. Postal Service Priority Mail®
U.S. Postal Service Express Mail®
U.S. Postal Service First Class Mail® Parcel
U.S. Postal Service Media Mail®
U.S. Postal Service Parcel Post®
UPS UPS Next Day Air
UPS UPS Second Day Air
UPS UPS Ground
UPS UPS 3 Day Select
UPS UPS Next Day Air Saver
UPS UPS Second Day Air AM


International Services
U.S. Postal Service Express Mail International®
U.S. Postal Service Priority Mail International®
UPS UPS Worldwide Express
UPS UPS Worldwide Expedited
UPS UPS Standard
UPS UPS Worldwide Plus

Q. How can I turn off the receipt when printing a shipping label on PayPal?
A. In PayPal, click on Profile, then Shipping Preferences under the Selling Preferences section. Select Edit Printer Settings, and uncheck the box that says Print Receipt

Q. How can I turn off the receipt when printing shipping labels in MultiOrder Shipping on PayPal?
A. Click on the Edit Menu and select Settings.
Click on Print Setting in the left menu.
From the Automatically Print the Following Documents After Printing USPS Labels section, uncheck Receipt.

Q. Is the U.S. Postal Service SCAN form available when printing a shipping label on PayPal?
A. Yes, the USPS SCAN form is available in PayPal MultiOrder Shipping.
Q. Are international USPS postage discounts available when printing a shipping label on PayPal?
A. Yes, when you print an international USPS shipping label with PayPal, you will automatically receive a discount of 5% on Priority Mail International and 8% on Express Mail International.

Shipping Calculator
Q. How do I insert the shipping calculator into my listings?
A. When you list your item using the Sell Your Item form or Turbo Lister, go to the Shipping section and choose the Calculated tab.
  1. Enter the weight of the item and select the type of package you'll be using. You may also enter package dimensions.
  2. Select the shipping services you will offer.
  3. Enter any handling fee you may have (buyers will see one total cost), and indicate whether insurance is optional. If required, enter the insurance cost.
That's all there is to it! The Shipping Calculator will appear in your listing, and it will automatically calculate the shipping costs for your buyer, worldwide.

Q. Does the Shipping Calculator work internationally?
A. Yes, the Shipping Calculator will calculate rates to over 185 countries. Simply insert the Shipping Calculator in your listings and indicate to which locations you are willing to ship. Buyers will see the rate calculated for their specific location.

Q. How can I make my listings show “FREE” in the Shipping Costs field?
A. One easy way to do this is:
  1. While in the Sell Your Item (SYI) form, in the Payment & Shipping section, select the “Flat: same cost to all buyers” in the drop down menu of the shipping section.
  2. Check the "Free Shipping" box on the right side of the Cost field.

Q. How many services can be included when using eBay’s Shipping Calculator?
A. You may include up to 3 domestic and 3 international options.

Q. Can I include a handling fee when using the Shipping Calculator?
A. Yes, the “Calculate” tab in the Sell Your Item (SYI) form includes a field to include a packaging and handling fee. Please keep in mind the handling fee should be reasonable and comply with eBay’s Excessive Shipping Charges Policy.

Q. What if I am shipping a heavy item that qualifies as freight?
A. Please visit our Freight Resource Center. You can automatically insert the freight calculator in your listings by selecting the “Freight” tab in the Shipping Section of the Sell Your Item (SYI) form.

"Price+Shipping" Sort
Q. What is "Price+Shipping" Sort?
A. A. "Price + Shipping" sort allows buyers to sort their search results by the item's price plus the cost of the shipping & handling. Items can be sorted from lowest cost to highest, or vice versa.

Q. How can I use "Price + Shipping" sort?
A. To use "Price + Shipping" sort, select "Price + Shipping: highest first" or "Price + Shipping: lowest first" from the drop-down menu next to "Sort by:" at the top of search results pages.

Q. Why is "Price + Shipping" sort being introduced?
A. This sort function is being introduced to give buyers a better shopping experience. "Price + Shipping" sort allows buyers to see a better representation of the total cost of the items they are considering bidding on or purchasing. We know some buyers were frustrated with the regular "Price" sort, which often showed items with low item prices but high shipping costs at the top of the list. When buyers use the "Price + Shipping" sort, items with reasonable shipping costs receive more search exposure than those with unreasonable shipping costs.

Q. Will it replace the optional "Price: Lowest First" sort selection?
A. Yes. "Price + Shipping" sort will replace "Price" sort in the selection drop-down.

Q. Will the replacement of "Price" sort by "Price + Shipping" sort occur in all eBay categories?
A. No. We will be rolling this change out to various categories of the site first, especially where sellers usually specify shipping costs. For some categories, such as those with heavy, bulky items, we will not turn on "Price + Shipping" for the foreseeable future.

Q. Why is "Price + Shipping" sort available when I sort my results after a keyword search, but not available after I've narrowed my search by selecting a category?
A. When you run a general keyword search that is not constrained to one specific category, "Price + Shipping" will be available until you choose to narrow your search by selecting a category where the sort is not available. If you choose a category that does offer "Price + Shipping" sort, it will continue to be available.

Q. When is this change being made?
A. We will begin rolling this out during the week of October 8th for most categories, and will monitor results as we go.

For buyers using the new Finding experience (in the Finding Playground or as part of a test) "Price + Shipping" sort will be available later.


Q. Is this change going to affect the default search results sort where items are listed by "Time: Ending Soonest"?
A. No. We are not making changes to eBay's default search result ordering of "Time: Ending Soonest". "Price + Shipping" sort will be an optional sort that buyers can select from the "Sort by:" drop-down at the top of search results pages.

Q. I offer several shipping services and specify their costs when listing on eBay. Which one will be used to sort during "Price + Shipping"?
A. This same shipping service/cost that shows up at the top of the view item page today will be used in the "Price + Shipping" sort. For domestic buyers, this is the first domestic shipping service included in the listing. For international buyers, this is the first international shipping service that is available to the buyer's country.

Q. What happens to listings that show "Not Specified" or "See Description" for shipping?
A. When "Price + Shipping" sort is used, listings that show "Not Specified" or "See Description" for their shipping will be shown after all the items with specified shipping. More specifically, "Price + Shipping" sort will group listings in the following order:

Group 1) Listings with shipping properly specified sorted by Price + Shipping
Group 2) Listings that utilize the eBay Freight calculator, sorted by Price
Group 3) Listings with "Unspecified" or "See Description," for shipping, sorted by Price.

We encourage sellers to properly include shipping costs in the Shipping Details section of their eBay listing, as this information is very important to buyers.

Q. I use the eBay Shipping calculator in my listings. How will the new sort work for my buyers? Will they need to type in a zip code each time they search?
A. Listings that use the eBay Shipping Calculator will work seamlessly with the new sort option. Most users are logged in or have a "cookie" on their computer when they visit eBay which identifies certain information about their account. With this information we calculate the shipping cost "on-the-fly" according to their ZIP Code when a buyer selects "Price + Shipping" sort. No extra work is required. For those times when we have no information about the user, we will ask for their zip code before the search is run.

Not only does this mean that sellers using the eBay Shipping Calculator will have their listings show up in the first group of listings (as described in the question directly above), but they should benefit because a lower shipping cost will be displayed for buyers close to their location.

Q. What will happen to flat rate listings using a 3rd party listing tool when a buyer uses "Price + Shipping" Sort?
A. There will be no difference in treatment for listings using specified flat rate shipping, regardless of whether they come from eBay or a 3rd party tool.

Q. I use my own custom shipping calculator or utilize a 3rd party calculator instead of eBay's. Where will my listing appear in "Price + Shipping" sort?
A. Please contact your 3rd party provider for more details about the functionality they support.

With some custom shipping calculators or 3rd party calculators the calculated shipping costs do not show up in the Shipping Details of the eBay listing, and the buyer is instructed to "See Description" for the shipping cost.

These items will be treated the same as other items where the shipping shows as "Unspecified" or "See Description". They will be prioritized after the items with specified shipping.

In these cases, sellers wanting to have their listing show up in the first group of search results can use the eBay shipping calculator or specify flat shipping costs.

Q. How will listings using the eBay freight calculator be handled?
A. Listings with the eBay freight calculator will be sorted after items with shipping properly specified, but before items with unspecified shipping. This is because the freight cost is not available on the search results page.

Q. How is shipping insurance handled?
A. If shipping insurance is required by the seller, it will be added to the cost of shipping and sorted appropriately. If shipping insurance is optional for the buyer, then it is not added to the cost of shipping before sorting.

Q. How is free shipping handled?
A. Free shipping will be simply calculated as zero cost shipping when the new sort is used. If your item today shows "FREE" at the top of the listing, then we will use a value of $0.00 for the shipping cost when sorting by "Price + Shipping".


International Shipping and Customs Forms
Q. I printed an international label and multiple customs forms printed out with the label. What do I do with these forms?
A. Please visit our International Frequently Asked Questions page for more information.

Q. Where can I get a Customs Forms Envelope 2976E?
A. You can obtain these envelopes free of charge online.

Q. Where can I learn more about Global Trade?
A. Please visit the Global Trade page on eBay.

Q. Which international services are offered through PayPal shipping labels?
A. The following international shipping services are available in the PayPal shipping labels. To learn more about these services, please visit the U.S. Postal Service Web site or the UPS Web site.

International Services
U.S. Postal Service Express Mail International®
U.S. Postal Service Priority Mail International®
UPS UPS Worldwide Express
UPS UPS Worldwide Expedited
UPS UPS Standard
UPS UPS Worldwide Plus

Q. How can I learn more about import and export restrictions and prohibited items for international shipment?
A. Please visit the Prohibited Articles list prior to specifying international shipping to familiarize yourself with import and export restrictions.
Q. Are international USPS postage discounts available when printing a shipping label on PayPal?
A. Yes, when you print an international USPS shipping label with PayPal, you will automatically receive a discount of 5% on Priority Mail International and 8% on Express Mail International.


Insurance
Q. Can I purchase shipping insurance online?
A. Yes, you can purchase U.S. Postal Service insurance coverage up to $500 online, right from your PayPal account. There are no extra forms required. UPS rates include damage/loss protection up to $100 per package. Additional insurance is available for an additional charge.


Shipping Discounts
Q. How do I include shipping discounts in my listings?
A. Visit the Combined Shipping Discounts page or the Help page to learn how to offer combined shipping discounts and drive repeat business!


Shipping Supplies
Q. Where can I find shipping supplies?
A. You have many options to find shipping supplies. The U.S. Postal Service offers free co-branded Priority Mail shipping supplies to registered eBay members. You can visit a local UPS Store or search on eBay for shipping supplies.


UPS Special Pricing Program
Q. What can my savings be under the program?
A. Please see the following graphic for details on savings under the UPS Special Pricing Program for eBay Sellers.



*Reflects savings for occasional shippers when compared to UPS Daily Rates

Full details on the rates available to you under the UPS Special Pricing Program for eBay Sellers can be found in the Daily UPS Rate and Service Guide
Q. How do I get the new UPS Special Pricing Program for eBay Sellers rates to appear in the eBay Shipping calculator?
A. In order to show your new lower rates, you need to update your UPS rate type in the eBay Shipping Calculator. To do so, follow these steps:

1. Go to My eBay and select "Site Preferences" from the "Account" tab in your My eBay
2. This will take you to "Site Preferences"
3. Under Selling Preferences, Combined payments and shipping discounts, click on the "Show" link
4. Under "Offer this UPS shipping rate", click on the Edit link
5. Select the UPS Daily Rate and click on the "Save Settings" button

When you use the Calculator to display shipping rates in your listings, buyers will now see rates that reflect the UPS Special Pricing Program for eBay Sellers.
Q. What happens after I open a UPS account through PayPal?
A. Once you have completed the process in PayPal to open your new UPS account and enroll in the UPS Special Pricing Program for eBay Sellers, your new account number will be automatically added to your PayPal Shipping Preferences allowing you to begin shipping right away. You will also receive an email from UPS confirming your new account information.

Note that the rates available with the UPS Special Pricing Program for eBay Sellers will take a few days to become effective. In four to six business days, you will receive an email confirmation regarding the UPS Special Pricing Program including enrollment status and the date your new rates will begin.

Once your rates are effective, your lower rates will automatically be reflected when printing UPS shipping labels from PayPal.
Q. How do I enroll for the UPS Special Pricing Program with my existing UPS account number?
A. If you have already added your UPS account number in PayPal, when you return to PayPal to print a UPS label you will be prompted to request enrollment in the UPS Special Pricing Program for eBay Sellers.

If you have a UPS account number but have not yet recorded it in PayPal, please follow these steps to access the UPS information section:

1. Log into your PayPal account.
2. Under the "My Profile" tab, click the "Profile" tab.
3. Under Selling Preferences, click "Shipping Preferences."
4. Under UPS Information click "Add UPS account number."
5. At the end of the process, your UPS account number will be enrolled in the UPS Special Pricing Program for eBay Sellers.
Q. How does the Program work?
A. Four to six business days after requesting enrollment from within PayPal you will receive an email regarding the UPS Special Pricing Program for eBay Sellers. The email will include your enrollment status and the date any new rates will begin.

For eligible customers ("Occasional Shippers"), after UPS Daily Rates become effective you can enjoy savings of up to 31% compared to your previous UPS rates as an Occasional Shipper. Once your rates are effective, your lower rates will automatically be reflected when printing UPS shipping labels from PayPal.

You are eligible for this program if you are a new UPS customer or an existing customer not currently receiving UPS Daily Rates. If you are receiving UPS Daily Rates or have a customized shipping agreement with UPS, you already receive rates equal to or better than those available under this Program.
Q. Is Daily Pickup service available from UPS?
A. Daily Pickup service is available. After you receive your new account number, call 1.800.PICK.UPS and request to have your account designated for a Daily Pickup by the UPS driver (weekly service charge will apply).
Q. When will the UPS Special Pricing Program for eBay sellers apply to my shipments?
A. Four to six business days after enrolling you will receive an email confirmation from UPS. The email will include enrollment status and the date any new rates will begin.

Once your rates are effective, your lower rates will automatically be reflected when printing UPS shipping labels from PayPal.
Q. Does the UPS Special Pricing Program for eBay Sellers apply to shipments paid for at The UPS Store?
A. No. The UPS Special Pricing Program for eBay Sellers is available for packages processed through PayPal.

You can still drop off your packages at any one of more than 4,300 locations of The UPS Store. The Certified Packaging Experts at The UPS Store offer full service packing and shipping of your eBay items.

You may also hand your package to a UPS driver at no additional charge or arrange for a pickup through www.ups.com or 1.800.PICK.UPS.
Q. How do I get the new UPS Special Pricing Program for eBay Sellers rates to appear in the eBay Shipping calculator?
A. In order to show your new lower rates, you need to update your UPS rate type in the eBay Shipping Calculator. To do so, follow these steps:
1. Go to My eBay and select "Preferences" under My Account on the left side
2. Under Selling Preferences, Combined payments and shipping discounts, click on the "Show" link
3. Under "Offer this UPS shipping rate", click on the Edit link
4. Select the UPS Daily Rate and click on the "Save Settings" button
When you use the Calculator to display shipping rates in your listings, buyers will now see rates that reflect the UPS Special Pricing Program for eBay Sellers.

Common Questions
Q. What is Get it Fast and how can I include it in my listings?
A. The Get It Fast program gives buyers added confidence that an item will arrive quickly.

Your item is designated as a Get it Fast item if you commit to the following:
  1. List in any of the following formats: Auction with Buy it Now, Fixed Price, or Store Inventory Format
  2. Offer at least one domestic overnight service
  3. Ship the item within one business day of receiving cleared payment
  4. Check the “Get it Now” box in the Shipping Section of Sell Your Item

Q. How can I ensure my listings are in compliance with eBay’s Excessive Shipping Charges Policy?
A. Please review the Excessive Shipping Charges Policy for a detailed description including some examples and guidelines. Using the eBay Shipping Calculator can help you determine actual shipping costs for your items.

Q. How can I learn more about shipment of hazardous materials?
A. For details on particular hazardous substances and transportation requirements in the US and internationally, look at the U.S. Postal Service Publication 52.

USPS Price and Fee Changes (effective May 12, 2008)
Q. When does USPS change their prices and fees?
A. The U.S. Postal Service will adjust prices for shipping services on May 12, 2008.

Q. What shipping costs will change?
A. Prices for Parcel Post, First Class Mail, Priority Mail, and insurance are increasing slightly.

The standard Priority Mail Flat Rate Box is increasing to $9.80 regardless of weight or destination within the United States. (International prices for this service are also increasing.)

The new Large Priority Mail Flat Rate Box will remain at $12.95 regardless of weight or destination within the United States.

Express Mail is moving to zone-based pricing, in addition to weight. Close zones may experience a decrease in pricing, while further zones will experience an increase.

First Class International is moving to shape-based pricing.

Learn more about the U.S. Postal Service's new price and fee changes.

Q. How can I tell how much my item will cost to ship?
A. You can use the eBay Shipping Calculator starting Friday, May 9 around midnight (Pacific Time) to determine cost estimates for your packages with the new prices.

You can learn more about the U.S. Postal Service's new price and fee changes.

Q. How can I update shipping costs in my listings?
A. If you use calculated shipping, U.S. Postal Service shipping prices will be updated automatically starting Friday, May 9 around midnight (Pacific Time). You don't need to do anything.

If you use flat shipping when you list your item, you can change the shipping cost in your listings individually or in change multiple listings at the same time using My eBay, Selling Manager, Selling Manager Pro, or Turbo Lister.

Learn more about how to revise your listing.

Q. Why can't I change my shipping cost?
A. You can only change shipping costs if there are at least 12 hours left for your listing and there are no bids on your item.

Learn more about when you can make changes to your listing.

Q. How can I tell if a listing has calculated shipping?
A. To see if a listing has calculated shipping, you can look at the shipping cost at the top of the item page. The listing has calculated shipping if your country, ZIP or postal code, or both appear as a link.

Q. What are the new Commercial Based Prices for USPS?
A. If you pay for shipping and print shipping labels using PayPal, you may receive new commercial base price reductions on U.S. Postal Service Priority Mail and Express Mail.

Priority Mail commercial base prices will average 3.5% savings (depending on shipping zone and package weight). On average, these prices are 2.2% lower than Priority Mail prices before the price change.

Express Mail commercial base prices are 3% lower than retail prices.

The existing 5% and 8% discounts on Priority Mail International and Express Mail International will continue.

Learn more about paying for shipping and printing labels using PayPal.