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We Value Your Opinion!
As the most active sellers on eBay, we would
like to hear your opinions. eBay Online Payments by Billpoint has put together a short
survey to gather information about
your selling activities and payment requirements. Please take a few minutes to complete the
survey. The results will be used to
make our service more valuable to you. Thank you for your time.
PowerSeller Live Online Seminar - Learn More about eBay Online Payments by Billpoint
Speed up your transactions by accepting
online credit card payments and electronic checks! If you have an existing or traditional merchant account, learn
how you can cut down your process time and cost by using eBay Online Payments by Billpoint.
Come and join us for a live online seminar about Billpoint on May 15, 2001 10 - 11 AM PDT!
In order to attend the seminar, you need to register for the event. To register, please do the following:
- Go to the eBay University Seminar Page.
- Click "View Scheduled Events"
- Click the seminar titled "Learn More about Billpoint"
- Click the time of the seminar
You will also need two phone lines for this seminar: One for audio and one for the online slide presentation.
If you are unable to attend, a recorded version of this event will be available at
the same URL after May 15.
Please note that the live Web seminar can accommodate only up to 300 attendees per event. So make sure you mark your calendar
and get ready for the event - first come first serve!
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eLance Professional Services: Earn Money as a Freelancer!
At eLance, eBay's Services for Business site, you
can find talented professionals to create high quality logos, Web design and more.
If you have freelance services to offer, you can now supplement your PowerSeller revenues and earn even more
money through eLance. Put your talents to work -- graphic design, computer programming, copywriting, Web
design or research -- and reach a world of new clients through eLance. You choose to bid on the projects that
to learn more about the benefits of providing your services on eLance!
Blocked Bidder List Tool is Here!
We are pleased to introduce a "Blocked Bidder List" tool.
This tool allows all sellers to block specific bidders from bidding on their listings. As a seller, you may:
1) Block certain members from bidding on your listings by User IDs;
2) Use this tool for all your listings;
3) Add or remove User Ids from your Blocked Bidder List.
To find this new feature, simply click "Services" on the Navigation Bar at the top of any eBay page, then click
"Buying and Selling". Click "Bidder Management" under the "Manage Your Item for Sale".
This feature is FREE for sellers, and will also be available on eBay's international sites in upcoming months.
You can also access the FAQ page from the Top Questions Box on the bottom of this
Please be aware that this feature will likely not be fully functional until all changes have been completely released to the site.
Buy It Now Buyer
Buy It Now usage has continued to grow steadily -
reaction to the feature has been overwhelmingly positive from both buyers and sellers. Buyers love the
convenience of an immediate transaction, particularly when shopping for gifts. Sellers have benefited from
faster auctions and the option to offer another way to buy.
Many users have asked about the free offer. Good news! We will continue to offer Buy It Now as a free feature
through the second quarter of this year.
Based on your feedback, we are additionally introducing an alternative to the Buy It Now buyers' requirement to
placing a credit card on file with eBay. Starting this week, buyers who are interested in purchasing items with the
Buy It Now feature must meet one of the following requirements:
- Have a credit card on file OR
- Verify identity OR
- Have a minimum feedback of ten
We hope you continue to enjoy success with the Buy It Now feature. Please continue to share your feedback with us
so that we can continue to improve the feature for both buyers and sellers.
A name=spot_2>Productivity Tools
Final Value Fee Credit/Non-Paying Bidder Program Enhancements
At the request of our community, we are adding more features
to enhance our successful online Final Value Fee Credit/Non-Paying Bidder (FVF/NPB) program. One of the changes will allow
sellers to have an option to send an extra payment reminder email to bidders, independent of the FVF/NPB cycle. A second
notice will allow sellers to remove warnings they placed on bidders.
When we redesigned the Online Final Value Fee/Non Paying Bidder program
last year, we introduced Non-Paying Bidder Alerts – notices sent by
eBay to bidders seven days after the end of the auction, but before
Final Value Fee credit was granted. The feature has been very
successful, and helped our users regain contact and complete
transactions. Now we are introducing an additional convenience to
assist sellers in collecting payment even earlier: the Payment
This is a new reminder email that is
available for sellers to send three days after the auction ends –
you can send it directly from your My eBay "Items I’ve Sold" page.
In this email, you'll have the option to add payment and contact
information details. However, if the transaction is not completed,
you will need to use the Non- Paying Bidder program to request a
Final Value Fee Credit. The Payment Reminder feature will not
replace Non-Paying Bidder Alerts in the NPB
Non-Paying Bidder Warning Removal
Occasionally, sellers and bidders have been able to
resolve their differences after the FVF/NPB cycle was completed and
a warning was sent to a bidder. In such situations, a new feature
will allow sellers to easily reverse the warning and reverse the
final value fee credit on their accounts.
You can set to this
new feature from the Navigation Bar at the top
of any eBay page. Simply click on Help, then Rules & Safety –
click Non-Paying Bidder Policy under the Policy heading. A link to
"Remove Warning for Bidders" will be available on this
Please be aware that these features will likely not be
fully functional until all changes have been completely released to
New Pricing and Feature Changes for eBay
Recently we informed you that changes to eBay Picture
Services were on the way. We’re pleased to let you know that these
changes are now here!
eBay Picture Services (powered by iPIX)
launched in June 2000 with the goal of providing our members with an
easy-to-use and affordable photo hosting solution. This continues to
be our goal and we are pleased that more and more members are
choosing eBay Picture Services. After evaluating the use of the
service to date, the following revisions have been made:
INTRODUCING PICTURE PACK
Picture Pack is a new option that
allows you to add up to six pictures to your listing, present your
pictures in SuperSize format and include your picture in the
Gallery. Picture Pack costs $1.00 (a $1.75 value).
change? We believe offering pictures at a variable price as
opposed to a flat fee, reducing Slideshow and SuperSize pricing,
PLUS offering the new Picture Pack will make Picture Services more
flexible and affordable to all sellers.
2. NEW FREE
FEATURE - TITLE BAR PICTURE!
Title Bar Picture engages your
bidders by displaying a small picture in the top left corner of your
listing. Title Bar Picture is a FREE option for any listing that
uses eBay Picture Services. Check out this attention-grabbing feature.
this feature is not available on eBay Motors. Motors listings
include a Gallery image on “View Item” pages, which essentially
duplicates the Title Bar Picture.
3. MISTER LISTER AND
Mister Lister and Seller’s Assistant now
support the revised pricing, and will support Picture Pack and Title
Bar Picture in the near future.
pictures per listing: One (previously: two)
Cost for additional
pictures: $0.15 per picture (previously: $0.50 for 4)
$0.75 (previously $1.00)
Slide Show: $0.75 (previously
Have further questions? Check out our FAQ.
Spring is in full swing and Summer is just around the corner. We
are celebrating these warm weather seasons with promotions for:
Mother's Day, Father's Day, Graduation and Weddings.
Focusing on these occassions will likely attract both new
and existing buyers to search for gifts on eBay.
ready. Have any items that are perfect for any of these occassions?
Here's a great opportunity to sell them while they are being
promoted on eBay.
remember when your neighborhood gas station used to give you cash
back when you paid for your gas with cash, but when you paid by
credit card, all you got was a “Sign here” and a “Thank you”.
Well, one of the reasons you got cash back was because gas
stations were not allowed to assess a payment surcharge for credit
cards. The solution to the credit card processing fees the gas
companies were being charged, was to raise the price of gas to make
up for the credit card fees assessed, and then offer a cash discount
to those who paid by cash. Now that our neighborhood service
stations have given way to quick-stop gas-and-go stations, most of
them no longer offer cash discounts.
We are offering
clarification on this policy below as we often receive reports of
PowerSellers whose auctions are in violation of the policy. Please
review the policy below, as well as the solution we have offered,
and make sure that your current auctions are not in violation."
An eBay seller may not
charge a fee, often called a "credit card surcharge," when accepting
credit card payments. This surcharge, which is an added cost to the
buyer over and above the final sale price and shipping/handling, is
not allowed under the laws of many states, including California.
An example of a payment surcharge we commonly see in
listing descriptions, is in relation to PayPal’s recent increase in
“If you would like to make your payment by PayPal
or by credit card please add 2.2% for processing
We see similar statements for all credit card
By law this is simply not allowed in many
states and is therefore not permitted by the credit card companies
and most importantly, eBay. Listings found to be in violation of the
payment surcharge policy are subject to being ended early by eBay.
Similar to the gas stations solution to credit card
processing fees, you may want to offer a discount off of the high
bid price on cash, money order or check purchases after the listing
closes. This way, the bidder is not charged any additional
You may not, however, offer a cash discount off of the
shipping and handling or it will be considered a payment
We hope this information helps you understand this
policy and leads to a more profitable way to list your
For further information on the listing policies,
please go here.