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Help Us Help You! -- Survey on
PowerSeller Program ImprovementThanks
for your responses and willingness to serve in focus groups. We conducted 3 focus groups over the past month,
analyzed the results, and developed the following survey on PowerSeller program enhancements. Please complete the
survey - the results will be used to develop
priorities for PowerSeller program enhancements. Thanks for your help.
eBay PowerSeller Seminar - Learn More About
Seller's Assistant!Do you know that you can
schedule your listings using Seller's Assistant? Do you know that you can relist and leave feedback in bulk using Seller's
One of the things we have had requests for is more education. We are happy to announce that we will begin offering PowerSeller
Seminars in April on topics designed to help you improve your selling. April's topic will be "Using Seller's Assistant." The
seminar will be about 60 minutes long and will be held on April 17 at 10 am PST. It will include the basics of
Seller's Assistant and the benefits for sellers of using it.
In order to attend this seminar it will be necessary for you to register. To register, please do the following:
- Go to the eBay University Seminar Page.
- Click on the "View Scheduled Events" link.
- Click on the seminar titled "Using Seller's Assistant"
- Click on the time of the seminar
If you are unable to attend but would like to see the event on a recorded basis, it will be available at the same URL as a
recorded event after the 17th.
Please note that the live web seminar can hold only up to 300 attendee per event. So make sure you mark your calendar and get
ready for the event - first come first serve!
UPS Service CenterAs any real estate agent will tell you, location is
everything! That's why we've created a UPS Service Center that
you can access directly from the eBay site through Seller Services, My eBay, or the eBay Shipping Overview page.
At the UPS Service Center you can:
· Open a UPS account
· Access UPS Internet Shipping
· Compare, price and select UPS shipping services
· Track UPS shipments
- Print a shipping label
· Find a location accepting UPS packages
Your customers can access UPS services and information, too. Send them to the UPS Service Center to compare costs
and delivery commitments, select the UPS shipping service that best meets their needs and track purchases.
UPS is economical and offers more guaranteed, time-definite shipping options than anyone else, whether your customers
want their purchases today, tomorrow by 8 a.m., or three days from now. And, UPS serves more than 200 countries and
territories around the world. Whether your customer is located in Iowa or Indonesia, UPS can help you deliver. Even
if you're new to international shipping, UPS is not. We have the experience to help you navigate your way through the
Once a purchase has been made, and you've begun the shipping process, buyers and sellers can track the status of the
delivery using UPS Tracking. Packages are scanned and may be tracked by the buyer or the seller every step of the way.
Taking this extra step for your customer can create buyer loyalty and build stronger relationships (which could mean
better ratings for you).
In addition, packages are automatically protected against loss or damage for an amount up to $100 without any additional
charges. These services can lessen the anxiety of purchasing online by providing a higher level of service for both
buyers and sellers. UPS offers tremendous value to you and your customers through the UPS Service Center.
Visit the UPS Service Center today to begin using the many UPS
services offered to eBay users. If you're interested in learning even more about UPS, just visit ups.com or call 1-800-PICK-UPS.
eBay's Category Enhancements
Jewelry Category Enhancement
eBay's Jewelry category announces the addition of a "Fine Jewelry: Antique, Vintage" subcategory. Scheduled to roll out
mid-March, the Antique, Vintage category will have subcategories divided by item material (eg, Gold, Silver, Platinum).
In addition, the current Fine Jewelry category will be renamed "Fine Jewelry: New, Contemporary." Jewelry sellers will want
to make a note to check categorization before listing March items. If you have any questions, you can email us at
Business, Office & Industrial Category Enhancement
In late January, we introduced the new Business, Office & Industrial page as a replacement for the Business Exchange
Specialty Site. This change is designed to provide a more robust category structure with the intent of making it easier to list
and find items relating to the Business Marketplace. Similar to other categories, search results now return more accurate item
The Business, Office & Industrial category has recently moved up one level out from its previous location under Everything Else.
This change allows sellers to select the appropriate category within Business, Office & Industrial when listing items. Check
out the Business, Office & Industrial category page by clicking
here. We hope that you find these changes as beneficial to your
success as we do. We appreciate your support as this area continues to develop. Any feedback can be sent to us at
Changes to Personal Information
In an ongoing effort to protect your privacy and
comply with global privacy regulations, eBay will be limiting the manner in which members have access to the personal
contact information of other members. This will involve changing the "Contact (Personal) Information Request" feature on
Many eBay members are not aware of the open access to their personal contact information on the site. This contact
information includes a member's name, city, state, and telephone number.
Previously, a member was able to request another member's contact information at any time. This has changed so that access
to contact information will be limited to bidders and sellers who are involved in a transaction. Specifically, in an active
listing, the seller and bidder(s) will be able to request each other's contact information. In a closed listing, the winning
bidder(s) and seller will be able to request each other's contact information. As with the prior version of the feature, when
contact information is requested, both the requestor and the member receive an email notification with both members' contact
Please note that these changes will initially apply to the U.S. site. They will follow in upcoming months on our international
sites. Due to national privacy laws, some international sites will have different requirements than the U.S. site.*
*For German and Austrian members, requests for contact (personal) information will be permitted ONLY between the seller and
winning bidders in successful, closed items.
End of Auction Early Feature Enhancement
In our ongoing efforts to provide improvements in our products
and services, we continuously analyze suggestions provided by our community members. We are pleased to announce another a
community driven enhancement. The End My Auction Early feature is being updated to improve usability and provide more
information regarding listings that are ended early.
There are many reasons a seller may wish to end a listing early. Previously, if a seller needed to end a listing early
because the item was no longer available (such as loss or breakage), the seller had to manually cancel all bids, and then
end the listing before another bid was placed. Further, bidders were often confused and raised questions as to why the
listing was ended early.
With these new enhancements, we will streamline this process and provide more information to bidders. Sellers will be
requested to select a reason when ending their listings early, which will be posted to the closed Item Listing page. We
will also automatically cancel all bids for sellers if items are no longer available to sell.
To end your listing early using this enhanced feature, you may access the Navigation Bar at the top of every eBay page.
Simply click on Site Map, then a link to "End my auction early" can be found under "Manage My Items for Sale"
New Pricing and Feature Changes for eBay
Back in June of 2000 we launched eBay Picture Services
(powered by iPIX) with the goal of providing our sellers with an affordable and easy-to-use photo hosting solution. We are pleased
that every day, more and more members continue to use eBay Picture Services. After evaluating the use of the service to date, we
will be making the following revisions to eBay Picture Services in late March:
1. PRICING REVISION
Free pictures per listing: One (previously: two)
Cost for additional pictures: $0.15 per picture (previously: $0.50 for 4)
SuperSize: $0.75 (previously $1.00)
Slide Show: $0.75 (previously $1.00)
2. INTRODUCING PICTURE PACK
Get maximum listing exposure at a discounted price! Picture Pack is a new option that will allow you to (1) add up to six pictures
to your listing, (2) present your pictures in SuperSize format, AND (3) include your picture in the Gallery. Picture Pack will cost
$1.00 (a $1.75 value).
Why the change? We believe offering pictures at a variable price as opposed to a flat fee, reducing Slideshow and SuperSize pricing
PLUS offering the new Picture Pack will make Picture Services more flexible and affordable to all sellers.
3. NEW FREE FEATURE - TITLE BAR PICTURE!
Engage your bidders by using this new feature, which displays a small picture in the top left corner of your listing. Title Bar Picture
is a FREE option for any listing that uses eBay Picture Services. Click
here for this attention-grabbing feature.
4. MISTER LISTER AND SELLER'S ASSISTANT
Mister Lister and Seller's Assistant will support the revised pricing immediately, and
will support Picture Pack and Title Bar Picture within a few weeks after launch.
Have further questions? Check out our FAQ
Enter to Win $5000 and Let eLance
Help Drive Traffic to Your Auctions!
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From graphic design to copywriting, eLance pros are ready to help you improve
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Bonuses, Giveaways, Raffles and
In order to clarify the policy, we have updated the
"Bonuses, giveaways, raffles, and prizes" section of our Listing Policy. The new policy is as follows:
Bonuses, giveaways, raffles and prizes
Listings that promote bonus items, giveaways, or random drawings or prizes as an enticement for bidders are not
permitted on eBay as these promotions are highly regulated and may be unlawful in many states. eBay itself may
run such promotions on the site, and may grant authorization to its partners or third party companies to run
promotions, that comply with applicable laws.
We have run a number of these types of promotions over the past year (Trip to the Olympics, Holiday Grinch
Give Away) and wanted to clarify our stance about promotions done by eBay and third parties that have been
authorized by eBay.
For further information on the listing policies, please go
DATES TO REMEMBER
March 31 - April 1
Newport Beach, CA
April 21st & 22nd
Charlotte, North Carolina
April 28th & 29th