Offering flat-rate freight simplifies the listing process by providing an accurate shipping estimate. Plus, eBay's carrier partner discounts help you save on overall shipping costs.
What is freight?
As a general rule, if an item is too big to be easily carried by an average adult, it's freight. For example, a refrigerator would be considered freight, while a bar stool would not.
What does LTL mean?
Freight is sometimes referred to as LTL, which stands for "less than truckload." This simply means that an item is not big or heavy enough to need its own dedicated transportation. For example, a refrigerator would be considered LTL while a fishing boat would not.
Sellers of bulky or oversized items now have a new flat-rate freight shipping option. Choosing flat-rate freight for your larger or heavier items lets you specify a flat shipping cost or offer free shipping to all buyers.
Offering flat-rate freight can help you increase conversions by up to 50%. It can also reduce back-and-forth communication with your buyer and protect your defect rate by setting correct expectations from the beginning.
FREIGHT NEGOTIATED RATES
Lower your shipping costs and increase buyer satisfaction.
eBay has negotiated special rates with leading LTL carriers. This is a great opportunity for sellers to expand their offerings while leveraging reputable carriers and their extended networks.
CARRIER PARTNER ENROLLMENT
Click each carrier below to find out which solution fits your needs best
FedEx – National LTL Solutions
A. Duie Pyle - Northeast LTL Solutions
Maybe you're an old pro at shipping bulkier items, or maybe you're just getting started. Either way, here are a few tips to help you get the most out of freight shipping.
Take advantage of eBay negotiated rates.
Check on the amount of the discount before listing. Then, account for the savings in the price of your item. This will allow you to offer free shipping, which will help increase conversions.
Know your item dimensions and weight.
Dimension and weight information should always be included in your listing. You'll also need this info to help determine the best shipping method.
Shop around and compare rates.
It's a good idea to do a little shopping around, because it helps you get a good understanding of the marketplace. Having a sense of what different companies are charging could help you negotiate a lower price.
Understand carrier charges.
You should always read the fine print to make sure you fully understand all fees and charges. For example, some carriers will pack your item but may charge extra for it.
Get ready for shipment.
The first step in getting your item ready for shipment is usually to wrap it in plastic. This means you'll probably need a large roll of plastic wrap similar to what moving companies use. For particularly heavy items you may need to use a wooden palette. You can secure your item to the palette with straps (or more plastic wrap) after you've wrapped it in moving blankets or other padding first.
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FLAT RATE FREIGHT
How can I update my current listings to take advantage of flat-rate freight?
Here's how you update your current listings for this new feature:
This is now an option on new and existing business policies for freight. Select the correct option that you want on your policy and push it to your existing listings.
3rd party listing tools
If you're not using eBay's business policies and use a 3rd party listing tool, check with the company to see if they have this feature integrated. We've contacted several to have this feature enabled.
SYI/manual bulk updates
This option is now available in the "freight" selection under shipping. Please be aware that when you choose "Freight: For large items over 150 pounds" on the Sell Your Item form, the item defaults to shipping to the US only.
Do I have to sign-up or opt-in on eBay to participate in the negotiated rates program?
No. You simply need to contact the carrier via the registration link provided. Keep in mind that each carrier might have their own one-time registration credit check procedures before you can receive your eBay negotiated quote and start using their services. This is a common practice in the LTL space.
How does the negotiated rates program work?
First, you will need to establish your eBay profile with carriers participating in the program. This is easy and only needs to be done once.
The next step is to list your item, making sure to select the "Freight" shipping option. In the item details section, indicate "Item ships using eBay Negotiated Rates" to let buyers know they are getting a discount.
Next up, provide shipping charges to your buyer. These charges should be based on the discounted rates provided by your carrier. Once the item sells, you're all done, and the carrier will send you a bill. Tracking will be provided to you by the carrier, which you can share with your buyer.
How do I book shipping and get tracking info?
Each carrier has their own booking platform. This information is not currently integrated into the eBay platform, so bookings and tracking will have to be done on the carrier site.
How does the buyer interaction work?
You will be required to provide the buyer's shipping information to the carrier at the time of shipment creation. The carrier will provide you a tracking number which you can then share with the buyer.
What is a B/L?
Also referred to as a "bill of lading," a B/L is a document that the buyer signs upon delivery, stating that the item arrived in good shape. It's administered by the shipping company, so as a buyer, you don't have to worry about producing this document.
Why should I use eBay negotiated rates?
For an individual seller, LTL rate quotes are typically very high. With eBay negotiated rates, you get discounts which can then help reduce your shipping costs. It's also the right choice for sellers who want to expand their local footprint, don't currently sell nationally or via freight, or want to expand their business by adding new categories.
Do I need to have a dock door or a fork lift to participate in the program?
No. While a loading dock or fork lift might make things easier, you can also simply contact the carrier and request they send a truck equipped with a lift gate. If you ask for these services, your quotes may be higher, and you may experience an additional delay depending on equipment. (NOTE: You still need to palletize your shipments and should be able to bring the pallets to the truck.) Make sure all charges and services are identified before listing to avoid surprises after your item sells.
Do I need any minimum number of packages/pallets to utilize the LTL service?
For parcel shipments greater than 150 lbs. (dimensional weight), it may be cheaper to send your shipments via LTL. There's no minimum number of pallets required to take advantage of this program.
Can I use the same company for all my shipments?
Yes. However, you can always check with all partner carriers to see which one offers the best rates and delivery dates.
How do claims work?
Claims and any shipping issues should be directed to the respective carriers used for your shipment. eBay will not be responsible for any claims or any adjudication.
When will I know about new carrier partners?
As new carriers are introduced into the program, they will be announced on this page and the registration link will be provided.
What is the minimum information required for getting an accurate quote?
Dimensions (LBH) and weight are the minimum. Knowing the NMFC code for your item can also be helpful for some carriers. Remember to be accurate about your origin and destination info (such as loading dock, liftgate, service requirements, etc.)
What constitutes a quote–is it just the rates or an EDD, as well?
A quote typically consists of shipping cost and an EDD (estimated delivery date) or transit time.