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Examples of calculating low DSRs

High-volume seller (1000 transactions over the past three months)

Example 1: High-volume seller meets the criteria for Top-rated seller status.

A seller has 1,000 transactions in the most recent 3 calendar months. Of these transactions:
  • 2 received either a 1 or 2 on DSRs for item description
  • 3 received either a 1 or 2 on DSRs for communication, and
  • 2 received either a 1 or 2 on DSRs for item description and communication.
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 1,000 4 0.40% 0.50% or <=2 1.00% or <=3
Communication 1,000 5 0.50% 0.50% or <=2 2.00% or <=3
Shipping time 1,000 0 0.00% 0.50% or <=2 2.00% or <=3
Shipping & handling charges 1,000 0 0.00% 0.50% or <=2 2.00% or <=3

This seller MEETS the requirements for Top-rated sellers as the rates of 1s or 2s on DSRs do not exceed 0.5% for any of the DSRs. If this seller is also a PowerSeller, this seller will qualify for Top-rated seller status and benefits.



Example 2: High-volume seller does NOT meet the criteria for Top-rated Seller status but does meet the minimum standard for all sellers.

A seller has 1,000 transactions in the most recent 3 calendar months. Of these transactions:
  • 2 received either a 1 or 2 on DSRs for item description
  • 7 received either a 1 or 2 on DSRs for communication
  • 3 received either a 1 or 2 on DSRs for item description and communication, and
  • 5 received either a 1 or 2 on DSRs for shipping time
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 1,000 5 0.50% 0.50% or <=2 1.00% or <=3
Communication 1,000 10 1.00% X 0.50% or <=2 2.00% or <=3
Shipping time 1,000 5 0.00% 0.50% or <=2 2.00% or <=3
Shipping & handling charges 1,000 0 0.00% 0.50% or <=2 2.00% or <=3

This seller does NOT meet the requirements for Top-rated sellers as the rates of 1s or 2s on DSRs exceed 0.5% for communication. This seller MEETS the minimum standards for all sellers as the rates of 1s or 2s on DSRs do not exceed 1% for item description or 2% for communication, shipping time, and shipping & handling cost. If this seller is also a PowerSeller, this seller will not qualify for Top-rated seller status, but retain PowerSeller status and benefits.



Example 3: High volume seller does NOT meet the criteria for Top-rated seller status or the minimum standard for all sellers.

A seller has 1,000 transactions in the most recent 3 calendar months. Of these transactions:
  • 5 received either a 1 or 2 on DSRs for item description
  • 5 received either a 1 or 2 on DSRs for communication
  • 20 received either a 1 or 2 on DSRs for shipping time
  • 5 received either a 1 or 2 on DSRs for item description and communication, and
  • 10 received either a 1 or 2 on DSRs for item description and communication, and shipping time
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 1,000 20 2.00% X X 0.50% or <=2 1.00% or <=3
Communication 1,000 10 2.00% X 0.50% or <=2 2.00% or <=3
Shipping time 1,000 30 3.00% X X 0.50% or <=2 2.00% or <=3
Shipping & handling charges 1,000 0 0.00% 0.50% or <=2 2.00% or <=3

This seller does NOT meet the requirements for Top-rated sellers as the rates of 1s or 2s on DSRs exceed 0.5% for item description, communication, and shipping time. This seller also does NOT meet the minimum standards for all sellers as the rates of 1s or 2s on DSRs exceed 1.0% for item description and 2.0% for shipping time. This level of performance is below standard. Below standard sellers will be demoted in search, and may be restricted or suspended. If this seller is also a PowerSeller, this seller may lose PowerSeller status and benefits.



Mid-volume seller (100 transactions over the past year)

Example 1: Mid-volume seller meets the criteria for Top-rated seller status.

A seller has 100 transactions in the most recent 12 calendar months. Of these transactions:
  • 1 received either a 1 or 2 on DSRs for item description
  • 1 received either a 1 or 2 on DSRs for communication, and
  • 1 received either a 1 or 2 on DSRs for item description and communication.
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 100 2 2.00% 0.50% or <=2 1.00% or <=3
Communication 100 2 2.00% 0.50% or <=2 2.00% or <=3
Shipping time 100 2 2.00% 0.50% or <=2 2.00% or <=3
Shipping & handling charges 100 0 0.00% 0.50% or <=2 2.00% or <=3

This seller MEETS the requirements for Top-rated sellers as the counts of 1s or 2s on DSR do not exceed 2 for any of the DSRs for Top-rated seller status. If this seller is also a PowerSeller, this seller will qualify for Top-rated seller status and benefits.



Example 2: Mid volume seller does NOT meet the criteria for Top-rated Seller status but does meet the minimum standard for all eBay sellers.

A seller has 100 transactions in the most recent 12 calendar months. Of these transactions:
  • 1 received either a 1 or 2 on DSRs for item description
  • 1 received either a 1 or 2 on DSRs for communication
  • 1 received either a 1 or 2 on DSRs for item description and communication, and
  • 3 received either a 1 or 2 on DSRs for shipping time
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 100 3 3.00% X 0.50% or <=2 1.00% or <=3
Communication 100 3 3.00% X 0.50% or <=2 2.00% or <=3
Shipping time 100 3 3.00% X 0.50% or <=2 2.00% or <=3
Shipping & handling charges 100 0 0.00% 0.50% or <=2 2.00% or <=3

This seller does NOT meet the requirements for Top-rated sellers as the counts of 1s or 2s on DSRs exceed 2 for item description, communication, and shipping time for Top-rated seller status. This seller MEETS the minimum standards for all sellers as the counts of 1s or 2s on DSRs do not exceed 3 on any of the DSRs. If this seller is also a PowerSeller, this seller will not qualify for Top-rated seller status, but retain PowerSeller status and benefits.



Example 3: Mid-volume seller does NOT meet the criteria for Top-rated Seller status or the minimum standard for all sellers.

A seller has 100 transactions in the most recent 12 calendar months. Of these transactions:
  • 2 received either a 1 or 2 on DSRs for item description
  • 1 received either a 1 or 2 on DSRs for communication
  • 4 received either a 1 or 2 on DSRs for shipping time
  • 1 received either a 1 or 2 on DSRs for item description and communication, and
  • 1 received either a 1 or 2 on DSRs for item description and communication, and shipping time
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 100 4 3.00% X X 0.50% or <=2 1.00% or <=3
Communication 100 3 3.00% X 0.50% or <=2 2.00% or <=3
Shipping time 100 5 3.00% X X 0.50% or <=2 2.00% or <=3
Shipping & handling charges 100 0 0.00% 0.50% or <=2 2.00% or <=3

This seller does NOT meet the requirements for Top-rated sellers as the counts of 1s or 2s on DSRs exceed 2 on item description, communication, and shipping time for Top-rated seller status. This seller also does NOT meet the minimum standards for all sellers as the counts of 1s or 2s on DSRs exceed 3 for item description and shipping time. This level of performance is below standard. Below standard sellers will be demoted in search, and may be restricted or suspended. If this seller is also a PowerSeller, this seller may lose PowerSeller status and benefits.



Lower volume seller (10 transactions over the past 12 months)

Example 1: Seller with 10 transactions does NOT meet the volume requirement for Top-rated seller status (100 annual transactions) but does meet the minimum standard for all sellers.

A seller has 10 transactions in the most recent 12 calendar months. Of these transactions:
  • 1 received either a 1 or 2 on DSRs for item description
  • 1 received either a 1 or 2 on DSRs for communication
  • 1 received either a 1 or 2 on DSRs for item description and communication, and
  • 2 received either a 1 or 2 on DSRs for shipping time
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 10 2 20.00% 1.00% or <=3
Communication 10 2 20.00% 2.00% or <=3
Shipping time 10 2 20.00% 2.00% or <=3
Shipping & handling charges 10 0 0.00% 2.00% or <=3

Since this seller has less than 100 transactions, the seller does not qualify for Top-rated seller status. This seller MEETS the minimum requirements all sellers as the counts of 1s or 2s on DSR do not exceed 3 for any of the DSRs.



Example 2: Seller with 10 transactions does NOT meet the volume requirement for Top-rated seller status (100 annual transactions) and does NOT meet the minimum standard for all sellers.

A seller has 10 transactions in the most recent 12 calendar months. Of these transactions:
  • 1 received either a 1 or 2 on DSRs for item description
  • 1 received either a 1 or 2 on DSRs for communication
  • 2 received either a 1 or 2 on DSRs for shipping time
  • 1 received either a 1 or 2 on DSRs for item description and communication, and
  • 2 received either a 1 or 2 on DSRs for item description, communication, and shipping time
The results are as follows:
  1s or 2s on DSR Seller Status Requirements
DSRs Total
Trans.
Count Rate Top-rated Standard Top-rated Standard
Item description 10 4 40.00% X 1.00% or <=3
Communication 10 4 40.00% X 2.00% or <=3
Shipping time 10 4 40.00% X 2.00% or <=3
Shipping & handling charges 10 0 0.00% 2.00% or <=3

Since this seller has less than 100 transactions, the seller does not qualify for Top-rated seller status. This seller does NOT meet the minimum requirements all sellers as the counts of 1s or 2s on DSR exceed 3 for item description, communication, and shipping time. This level of performance is below standard. Below standard sellers will be demoted in search, and may be restricted or suspended.


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