With an Assurant Protection Plan, the eligible item that you purchase on eBay can stay covered in case of unexpected breakdowns and failures.
Before you buy, make sure you keep this important information in mind:
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*Cancellation and refund methods vary by state. See the Terms and Conditions for full details.
Log in or register for an account marketplace.assurantprotectionplans.com
Pick the item you need to file a claim for from your dashboard
Enter your item's product information and upload its receipt if you haven't done so yet
Enter the details on your claim and submit
Our Protection Plan steps in if your item breaks down or fails. It can help you repair or replace your purchase quickly and easily. You can file a claim with us 24/7, and once your claim is approved we'll do our best to have you back up and running as quickly as possible.
You'll be able to purchase an Assurant Solutions Protection Plan for your item directly from its description page if it qualifies for our protection.
Our coverage starts 31 days after you buy your eligible product. If you have issues with your purchase during the first 30 days, please contact your item's seller.
Because we'll be emailing you your protection plan—nothing will be shipped or physically mailed—you won't need a tracking number. Just check your email regularly and you should see your confirmation email soon! If you don't see your email within 24 hours, get in touch with our service team by calling us at 1-877-273-1738.
Based on the product you purchased (auto part/tool/accessory, jewelry, watch, etc) and that product's condition (new or used), the coverage and term vary. Examples of coverage include:
Please refer to your Terms and Conditions.
You'll need to refer to the Terms and Conditions for our full list of exclusions and conditions, but below are some examples of items that aren't covered:
Please note: Counterfeit products may be confiscated.
You can file a claim 24/7 by visiting our customer site, marketplace.assurantprotectionplans.com.
You'll have the opportunity to register for an account so you can view your policy and coverage information, make updates to your personal details, get help, and more—all in a convenient online portal. Please be sure to use the same e-mail address associated with your eBay account in order to register and access your online portal account.
If you'd like to speak to a member of our customer service team instead, you can call us 24/7 at 1-877-273-1738.
Filing a claim is simple:
Click here to read a sample of our Terms and Conditions, or contact us 24/7 at 1-877-273-1738.
In all states except FL and OK, the plan is provided and administered by Federal Warranty Service Corporation. In FL, the plan is provided and administered by United Service Protection, Inc. In OK, the plan is provided and administered by Assurant Service Protection, Inc. The address and phone number of each Administrator is P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-273-1738.
A 'counterfeit' product is one which carries a brand for a manufacturer which is not the actual manufacturer. For example, a watch which has a face proclaiming it as a Rolex but in fact has the movements of another brand. Our service center is required by the manufacturers to confiscate any counterfeit products which are sent in for service. This is to protect the integrity of those brands, and to prevent circulation of such products.