Town Hall

Town Hall events are open to any registered eBay member. The events generally last one hour and occur approximately once a month. Most Town Hall events are "general" and questions on any eBay-related topic are encouraged. Some Town Hall events focus on specific subjects such as Trust & Safety or Customer Support.

Town Hall events are online audio events, where the audio from the Town Hall discussions is streamed through an audio file that members of the eBay Community can listen to through the Internet.

How do I join the Town Hall?
In order to participate in a Town Hall event, you should return to this page (www.ebay.com/TownHall) on the time and day of the event and click the Town Hall image button. When you click the Town Hall image button, you'll be navigated over to our friends at wsRadio.com, where the audio is streamed through the internet. wsRadio.com also is where you can find Griff's weekly eBay Radio programs. Then, depending on your preference, a Windows Media Player, Real Player, or a mP3 file window will open on your computer so that you can tune in to the event. In order to hear the event, you need to listen to the live streaming audio or check back shortly after the Town Hall ends to listen to the audio archive hosted and provided by our friends at wsRadio.com.

How do I submit a question to be answered in a Town Hall event?
eBay members are encouraged to participate in Town Hall events. If you'd like to ask a question, jump on those phone lines by dialing our toll free number: 877-474-3302. Griff and Bill will welcome you on the air and invite you to ask your question. (Limit one question per call).Alternatively, questions can be submitted by emailing TownHall@ebay.com. The eBay Community Development team will review these questions, collect recurring themes and hot topics receiving a lot of of attention in the Community and present those for Griff to read aloud so Bill and the Town Hall panel can answer. eBay will review every question that is submitted but due to time constraints and resources, not all questions will be asked or answered.

How does eBay determine the questions that are actually asked and answered during at Town Hall event?
For each Town Hall event, we attempt to answer as many questions as possible. We look for recurring themes in the Community and hot topics that have generated lots of conversation among eBay Members. Priority is given to eBay Members who call in to 877-474-3302 with their general eBay related question. Asking your question live and "on the air" throughout the eBay Community allows your voice to be heard by the company's decision makers.

Is there any special equipment needed to participate in a Town Hall event?
Each Town Hall event is a made available via a streaming audio file that you can listen to from your computer. The streaming audio file requires that you have either Windows Media Player or Real Player on your computer. For best sound quality, the most updated version of the Windows Media Player or Real Player is recommended.

To download and install the latest version of Windows Media Player, please click here. To download and install the latest version of RealPlayer, please click here. Once you've downloaded your preferred software, simply click on the "Town Hall Sign In" button and sign in. You will then be asked to "Click here" to begin listening to the broadcast.

Can I listen to a recording of the Town Hall at a later date?
Yes. Archived recordings of recent Town Hall events are available in the Town Hall Archives. As with the live streaming content, Windows Media Player or RealPlayer is required to listen to the audio archives.

PDF transcripts of past Town Hall events are also available. Adobe Reader is required to view the PDF documents. To download the latest version of Adobe Reader, please click here.

When is the next Town Hall event?
To find more information about the next Town Hall, come back to this Town Hall page.


Additional Information

Did you miss the last Town Hall? Click here for an audio archive, or to read the transcript, from our past Town Hall events.

You can also sign up for the eBay Announcements News Group and receive an email reminder of the upcoming Town Hall meeting, as well as other important eBay announcements.