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FedEx Label Printing Frequent Asked Questions

What’s changing with FedEx shipping on eBay?

Which FedEx services can shipping labels be printed for on eBay?

How can FedEx shipping labels be printed on eBay?

Is a FedEx account required to print FedEx shipping labels on eBay? What about enrolling in the FedEx Advantage Program?

What are the advantages of printing FedEx shipping labels on eBay vs. using the FedEx Advantage Program?

Can shipping labels for FedEx freight services be printed on eBay?

Is a residential surcharge avoidable?

What is the difference between FedEx Home Delivery and FedEx Ground?

What happens if a FedEx Ground shipping label is printed for a residential address?

What does “declared value” mean?

How is the fuel surcharge configured?

How much is Your eBay Discount for FedEx shipping labels?

Are there other benefits of shipping with FedEx?

Do FedEx shipping labels purchased on eBay include tracking information?

How does eBay’s seller protection policy work with FedEx shipping labels purchased on eBay?

What are the differences between indirect signature, direct signature, and adult signature?

How will FedEx shipping labels purchased on eBay be charged?

What types of FedEx surcharges are there?

What is a Delivery Area Surcharge?

Why is the FedEx shipping label cost shown only an estimate?

How can FedEx shipping labels purchased on eBay be canceled?

How can FedEx shipping labels purchased on eBay be reprinted?

How do insurance claims work?

Is ShipCover insurance available for FedEx shipping labels?

Are FedEx shipping labels purchased on eBay eligible for the FedEx money back guarantee?

Can a pickup be scheduled?

Are there places where packages can be dropped off?

Can packages to international buyers be sent with FedEx shipping labels purchased on eBay?

What FedEx service should be used for shipping to an APO, an FPO or a PO Box?

What weight and dimensions should be entered when purchasing a FedEx shipping label on eBay?

Does FedEx deliver on holidays?

What about other questions regarding FedEx shipping labels purchased on eBay?

I filed a claim through FedEx because my package was lost or arrived damaged. Before I received my reimbursement check from FedEx, my eBay monthly statement arrived. Do I still have to pay it?

My monthly seller’s eBay invoice included an “Address Correction” fee for one of my shipments. Why was this assessed?

What’s changing with FedEx shipping on eBay?

Coming soon you’ll be able to print a single FedEx shipping label right from eBay and take advantage of eBay’s deeply discounted negotiated rates.

Which FedEx services can shipping labels be printed for on eBay?

You can print shipping labels on eBay for the following FedEx package services:

How can FedEx shipping labels be printed on eBay?

When you go to print a shipping label on eBay, you’ll have the option to select FedEx as the shipping carrier for that package

Is a FedEx account required to print FedEx shipping labels on eBay? What about enrolling in the FedEx Advantage Program?

No FedEx account is necessary to take advantage of the special discount and print FedEx shipping labels on eBay. You don’t need to enroll or be enrolled in the FedEx Advantage Program to have the discounts applied to your shipments.

What are the advantages of printing FedEx shipping labels on eBay vs. using the FedEx Advantage Program?

Can shipping labels for FedEx freight services be printed on eBay?

Unfortunately, you can only print FedEx shipping labels for package services at this time.

Is a residential surcharge avoidable?

For package services that deliver to both residential and business addresses, there is always an additional fee if the delivery address is residential.

What is the difference between FedEx Home Delivery and FedEx Ground?

FedEx Home Delivery is for delivery to residential addresses. Delivery dates are Tuesday through Saturday. FedEx Ground is for delivery to business addresses. Delivery dates are Monday through Friday. In addition, FedEx Home Delivery includes a residential surcharge.

What happens if a FedEx Ground shipping label is printed for a residential address?

The package will still be delivered, but there will be a residential surcharge added.

What does “declared value” mean?

This is the value of the package you’re sending. If you insure the package, this is also used to determine insurance costs. For the services provided on eBay, FedEx will provide a complementary $100.00 declared value – Anything over this amount will be billed to the seller.

How is the fuel surcharge configured?

It’s based on the current price of fuel, and this amount is calculated on the ship date of your package.

How much is Your eBay Discount for FedEx shipping labels?

The discount is up to 37%, and you don’t even need to register for it. All you have to do is print the shipping label on eBay. The estimated discount will be shown when you submit the package information.

Are there other benefits of shipping with FedEx?

When you ship with FedEx, you’re shipping with a quality service provider with a reputation for reliable, on-time delivery. FedEx offers a variety of expedited service options to help your delivery track record so you can take best advantage of eBay FAST ‘N FREE. Plus, FedEx offers door-to-door package tracking so you and your buyer can see up-to-the-minute shipping status.

Do FedEx shipping labels purchased on eBay include tracking information?

Yes. All FedEx services offered on eBay include free online tracking and delivery confirmation. Proof of delivery is available for an additional charge.

How does eBay’s seller protection policy work with FedEx shipping labels purchased on eBay?

You would be covered for transactions of up to $250, provided you meet the other basic requirements of the seller protection policy. For transactions of $250 or more, you would also have to require a signature at delivery. You could use any of the three signature options available — indirect signature, direct signature, or adult signature

What are the differences between indirect signature, direct signature, and adult signature?

How will FedEx shipping labels purchased on eBay be charged?

To pass our discount along to you, we’ll pay FedEx directly and then add your FedEx shipping label costs to your monthly eBay invoice. Your invoice can be found in My Account under My eBay.

What types of FedEx surcharges are there?

FedEx can assess residential and fuel surcharges. An estimated amount of these surcharges will be shown to you with the estimated cost when you print a FedEx shipping label.

What is a Delivery Area Surcharge?

A delivery area surcharge applies to package shipments destined to select U.S. ZIP codes. In addition, a delivery area surcharge applies to FedEx Express and FedEx Ground shipments destined for areas in Alaska and Hawaii that are remote, sparsely populated or geographically difficult to access. Please visit www.fedex.com for a list of ZIP codes where this surcharge applies.

Why is the FedEx shipping label cost shown only an estimate?

When you give us your package information, we use it to generate a dollar amount due. Specifically, it’s based on the weight, dimension, and distance that your package is being shipped. Once your package arrives at the FedEx station, it will be reweighted by a FedEx employee. If any of this package information is entered incorrectly, the FedEx shipping label cost may change.

For example, if you say your package weighed 5 pounds — but when FedEx scanned the package for delivery and discovered it actually weighed 50 pounds — the actual shipping label cost would be higher. This higher amount would be billed to your monthly invoice, rather than the estimated amount you were shown when the label was printed.

How can FedEx shipping labels purchased on eBay be canceled?

You won’t be charged for a FedEx shipping label purchased on eBay until the package has been delivered to the buyer. You can also void an existing shipping label from the eBay website.

How can FedEx shipping labels purchased on eBay be reprinted?

Any shipping label created on eBay can be reprinted within 24 hours by visiting My eBay or the transaction’s order details page. You can reprint a label up to 10 times.

How do insurance claims work?

If an item is lost or arrives damaged, you and your buyer should try to work it out first. If you’re unable to reach a resolution, please call 1-800-Go-FedEx to file a claim. If any money is due to the buyer, it would be your responsibility to provide this refund.

Is ShipCover insurance available for FedEx shipping labels?

ShipCover is only available with USPS shipping labels.

Are FedEx shipping labels purchased on eBay eligible for the FedEx money back guarantee?

This guarantee doesn't apply because of the deep discount that eBay is providing. If your package has been lost or damaged, you do have the option to file a claim by calling 1-800-GO-FEDEX. eBay Buyer and Seller protection will still apply to applicable shipments

Can a pickup be scheduled?

This option isn’t available at this time. Please use the dropoff locator.

Are there places where packages can be dropped off?

Yes. Check out the dropoff locator.

Can packages to international buyers be sent with FedEx shipping labels purchased on eBay?

FedEx shipping labels purchased on eBay can only be sent to US addresses

What FedEx service should be used for shipping to an APO, an FPO or a PO Box?

Unfortunately, you can’t print a FedEx shipping label on eBay to ship a package to these locations at this time.

What weight and dimensions should be entered when purchasing a FedEx shipping label on eBay?

You should enter the weight and dimensions of the entire sealed package — not just the item you’re shipping

Does FedEx deliver on holidays?

It depends on the shipping service selected. Please access the following link for holiday times: http://www.fedex.com/gb/about/holidayship.html

What about other questions regarding FedEx shipping labels purchased on eBay?

If your question has to do with printing FedEx shipping labels on eBay, please contact eBay Customer Support. If your question has to do with tracking or a particular shipment, call FedEx at 1-800-GoFedEx (463-3339).

I filed a claim through FedEx because my package was lost or arrived damaged. Before I received my reimbursement check from FedEx, my eBay monthly statement arrived. Do I still have to pay it?

Yes, you will always have to pay your monthly eBay statement, and if you claim is approved, FedEx will mail you a reimbursement claim check in the mail.

My monthly seller’s eBay invoice included an “Address Correction” fee for one of my shipments. Why was this assessed?

If a recipient’s address on a shipping label is incomplete or incorrect, FedEx may attempt to find the correct address and complete delivery. eBay suggests that the seller contact the buyer to discuss a workable solution, and to inform the buyer that they will need to correct their address so this does not happen in the future.

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