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The sale is not complete until the delivery is made and the customer is satisfied. You and your customers can track UPS shipments from your door to theirs. And, if something doesn't go as planned, UPS will work to make things right.

   Using UPS Tracking
Tracking numbers are used by UPS to identify and trace every package as it moves through the UPS system to its destination. With the click of a mouse, you and your customers can instantly track your packages en route anywhere in the world, anytime of the day or night, until they reach their final destination. A tracking number is automatically assigned to your package, whether you use a UPS shipping system, like UPS OnLine® WorldShip®, or link to UPS Internet Shipping from the UPS Service Center on eBay.

With these UPS shipping systems, you can use email notification to let your customers know their orders are on the way. If you register at MY UPS.COMSM, you can also take advantage of other powerful UPS features like UPS Signature TrackingTM.

   If You Need to File a UPS Claim
On-schedule Delivery
UPS guarantees on-schedule delivery of your package or your money back when you ship a package via: UPS SonicAir BestFlightSM, UPS Worldwide Express PlusSM, UPS Worldwide ExpressSM, UPS Worldwide ExpeditedSM, UPS Standard To Canada, UPS Next Day Air Early A.M.®, UPS Next Day Air®, UPS Next Day Air Saver®, UPS 2nd Day Air A.M.®, UPS 2nd Day Air®, UPS 3 Day Select® and UPS Ground (to commercial addresses). In the event that UPS fails to complete delivery or attempt delivery within the time commitment, UPS will credit or refund your shipping charges. If you are the receiver, please call the person who shipped the package to you and have that person contact UPS.

Damages
If your package is damaged, UPS will be happy to assist you in filing a claim. If you find that you are experiencing frequent damages, or your company is looking to bring a new product to market, UPS can help provide efficient packaging solutions that can withstand the rigors of the transportation environment. Just contact UPS Professional Services, Package Labs.

Claim FAQs
Q. What do I do if my shipment doesn't arrive on time?
A. First try tracking your shipment at the UPS Service Center. If you still have questions and you are the receiver, please call the person who shipped the package to you and have that person contact UPS.

If you still have questions and you are the shipper, simply contact UPS Customer Service at
1-800-PICK-UPS
(1-800-742-5877).
UPS will provide assistance.
 
Q. What do I do if my shipment was damaged?
A. If you are the receiver, please call the person who shipped the package to you and have that person contact UPS.

If you are the shipper, simply call UPS Customer Service at
1-800-PICK-UPS
(1-800-742-5877).
UPS will be happy to assist you in filing a claim. After you've spoken to UPS Customer Service, you will be given a claim number, also known as an LDI number. Then you will need to send UPS the following:

1. A bill including your signature for the damaged goods.
2. A copy of original invoice or statement to show value of the merchandise.
3. A copy of the original shipping receipt.

To obtain the mailing address of your local UPS Claims Office, call UPS Customer Service at
1-800-PICK-UPS
(1-800-742-5877).
 
Q. How long will it take for my claim to be processed?
A. Once UPS receives the required information at the UPS Claims Office, they will typically process the claim within five business days.

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