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Home > Sell > Seller Central > Advanced Selling > Unpaid Item Protection Program FAQs

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line  Unpaid Item Protection Program FAQs    
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  1. How do I qualify for the Unpaid Item Feature Fee credits?
  2. Do I need to sign up to receive the Feature Fee credits?
  3. Which listing formats qualify?
  4. Why are Dutch Auctions and Multiple Item Fixed Price listings not included in the Feature Fee credits?
  5. What is the process for Unpaid Item disputes?
  6. When will I see the Feature Fee credits in my invoice?
  7. How will I get the credit?
  8. Which Fees are eligible for credit?
  9. What about my Final Value Fees and Insertion Fees?
  10. Why is the program only for PowerSellers?
  11. How do I become a PowerSeller?
  12. What if I lose my PowerSeller Status?
  13. How do I know if I qualify for the PowerSeller program or if I lose my PowerSeller status?

1. How do I qualify for the Unpaid Item Feature Fee credits?
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Eligible PowerSellers need to retain PowerSeller status from the listing start date through the date when the Unpaid Item dispute closes. They also must have an account in good financial standing (no overdue balances) and be a registered user (not suspended) when the fees are credited back. You also have to list items in Auction-Style, Auction-style + Buy It Now formats (excluding Live and Dutch auction listings) or Single-item Fixed Priced formats (Fixed Price and Store Inventory).


2. Do I need to sign up to receive the Feature Fee credits?
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No, no sign up is required. You simply need to meet the requirements above to qualify.


3. Which listing formats qualify?
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Dutch Auctions (Multiple-item auction-style listings), Multiple-item Fixed Price, Multiple-item Store Inventory, and Live Auction formats are excluded from the Unpaid Item Protection Program.


4. Why are Dutch Auctions and Multiple-Item Fixed Price listings not included in the Feature Fee credits?
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Because in multiple-item listings you still get the increased exposure from the Features for the remaining items in the listing.


5. What is the process for Unpaid Item disputes?
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  1. File an Unpaid Item dispute. eBay will send the buyer an email reminder with instructions on how to pay.
  2. If you do not receive payment immediately, you can communicate with the buyer to attempt to complete the transaction.
  3. If you and the buyer can't work it out, you can close the dispute.
We encourage PowerSellers to continue to do their best to communicate with their buyers and try to resolve any Unpaid Item disputes that may arise.

Learn more about the Unpaid Item dispute process.



6. When will I see the Feature Fee credits in my invoice?
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The Feature Fee credits will appear on your invoice monthly. By the 15th of every month, you will be reimbursed for the closed Unpaid Item disputes from the prior month. Please keep in mind that credits will be based on the date when the Unpaid Item dispute closes. For example, if you close an Unpaid Item dispute on March 2nd (even though it may relate to a transaction from January) you will see the credit by April 15th.


7. How will I get the credits?
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Your credit will be reflected on your invoice by the 15th of every month. eBay will process and apply your individual credit amount to your eBay account.


8. Which Fees are eligible for credit?
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All Feature Fees, except for Reserve, are covered by this program, including:
  • Buy It Now
  • Value Pack
  • Gallery (until February 20, 2008 when this Feature Fee becomes free)
  • Gallery Plus
  • Listing Designer
  • Subtitle
  • Bold
  • Scheduled Listings
  • 10-Day Duration
  • Gift Services
  • Pro Pack
  • Highlight
  • Border
  • Featured Plus!
  • Gallery Featured
  • Pro Pack for Motors
  • Home Page Featured
  • eBay Picture Services
  • Reserve (starting on February 20, 2008)

9. What about my Final Value Fees and Insertion Fees?
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PowerSellers can benefit from this Feature Fee credit in addition to the credits that are available today for all sellers: Final Value Fee credit when the seller closes an Unpaid Item dispute, and Insertion Fee credit by relisting and selling the item the second time.


10. Why is the program only for PowerSellers?
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PowerSellers rank among the most successful eBay sellers in terms of sales volume and customer satisfaction on eBay. We are proud to recognize and reward their contributions to the success of the eBay Community. The PowerSeller program is open to all sellers who qualify. If you want to learn more about the PowerSeller program, please visit the PowerSeller portal at http://pages.ebay.com/powerseller/.


11. How do I become a PowerSeller?
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Each month eBay automatically sends email invitations to qualified sellers. To qualify, members must:
  • Have been an active member for 90 days
  • Average a minimum of $1000 in sales per month or 100 items per month for three consecutive months
  • Achieve an overall Feedback rating of 100, of which 98% or more is positive
  • Beginning July 2008, have detailed seller ratings (DSRs) equal or greater than 4.5 in all four DSRs
  • Have an account in good financial standing
Click here for a complete criteria list of requirements.

If you qualify for the PowerSeller program you must accept the invitation to the PowerSeller program. To accept the invitation to the PowerSeller program, go to http://pages.ebay.com/powerseller/ and log in to the PowerSeller portal.


12. What if I lose my PowerSeller Status?
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If you lose your PowerSeller status between the listing start date and the date when you close the Unpaid Item dispute, you will no longer qualify for the credit. You will also need to have an account in good financial standing (no overdue balances) and be a registered user (not suspended) when the fees are credited back.


13. How do I know if I qualify for the PowerSeller program or if I lose my PowerSeller status?
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You will receive an email notification if you meet the requirements for the PowerSeller program and you must accept the invitation in order to join the program. Likewise, if you do not meet the requirements, you will receive an email notification alerting you.

Please note that when eBay sends you a PowerSeller notification, a copy of that email will be in the My Messages box in My eBay.

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