Best Match option for sorting search results has been improved to incorporate seller performance factors, increasing exposure for listings from sellers providing excellent customer service, as well as decrease exposure for sellers who do not. Sellers with detailed seller ratings above 4.7 in the last 30 days will receive 5% to 25% more exposure than the average seller. Learn more about seller performance factors in Best Match.
Because detailed seller ratings (DSRs) enable buyers to rate specific aspects of their transactions - item as described, communication, shipping time, and shipping and handling charges - these ratings provide the best measure of customer satisfaction and the best way for eBay to identify good sellers. Your DSRs also give you a complete picture of how customers rate your performance and what you can do to improve. Learn more about detailed seller ratings (DSRs) and best practices for maintaining high DSRs.