PowerSeller

1. How do I qualify for the PowerSeller fee discounts?
2. If I'm a PowerSeller, do I need to sign up to receive the PowerSeller fee discounts?
3. How can I become a member of the PowerSeller program so I can be eligible for the PowerSeller fee discounts?
4. What are the PowerSeller discount rates and what detailed seller ratings (DSRs) do I need to qualify?
5. Where can I see my 30-day detailed seller ratings (DSRs)?
6. Why do my detailed seller ratings (DSRs) need to be equal to or greater than 4.6?
7. How are my detailed seller ratings (DSRs) calculated for the discounts?
8. Why is the detailed seller rating (DSR) requirement based on just the past 30 days?
9. At what point in time does eBay review my PowerSeller status and detailed seller ratings (DSRs) to determine whether I qualify for the PowerSeller fee discounts?
10. When and how will I start seeing the discounts?
11. How do the PowerSeller fee discounts work for Motors Vehicles categories?
12. Which sites and categories are included in the PowerSeller fee discounts?
13. Do the PowerSeller fee discounts apply to my Store Inventory Format sales?
14. Do the PowerSeller fee discounts apply to my Half.com sales?
15. Why are the fee discounts only for PowerSellers?
16. Where do I find my PowerSeller fee discount?
17. What if I have two or more eBay accounts?
18. What happens if I switch my billing currency?
19. If I make a payment before receiving my invoice from eBay, will I still get my discounts?

1. How do I qualify for the PowerSeller fee discounts?
You qualify for the PowerSeller fee discounts if you:

• Are a member of the US or Canadian PowerSeller program, and
• You have maintained excellent detailed seller ratings (DSRs) over the last 30 days in all four areas - item description, communication, shipping time, and shipping and handling charges. All four of your DSRs must be equal to or greater than 4.6, 4.8 or 4.9 for increasingly deeper discounts.

2. If I'm a PowerSeller, do I need to sign up to receive the PowerSeller fee discounts?
Once you have accepted your invitation to the PowerSeller Program, no additional sign up is required. You simply need to meet the requirements above to qualify.

3. How can I become a member of the PowerSeller program so I can be eligible for the PowerSeller fee discounts?
If you qualify for the PowerSeller program, you will receive an invitation to join. To become a member you must first accept the invitation by going to http://pages.ebay.com/powerseller/ and logging in to the PowerSeller portal. Once you are a PowerSeller, you must then meet the 30 day detailed seller rating (DSR) thresholds to receive the PowerSeller discounts.

4. What are the PowerSeller fee discount rates and what detailed seller ratings (DSRs) do I need to qualify?

• If you are aPowerSeller and all four of your detailed seller ratings (DSRs) for the past 30 day period are 4.6 or higher, you qualify for a 5% discount on Final Value Fees.
• If you are a PowerSeller and all four of your detailed seller ratings (DSRs) for the past 30 day period are 4.8 or higher, you qualify for a 15% discount on Final Value Fees
• If you are a PowerSeller and all four of your detailed seller ratings (DSRs) for the past 30 day period are 4.9 or higher, you qualify for a 20% discount on Final Value Fees (the 20% discount will begin to show on your July, 2008 invoice).

5. Where can I see my 30-day detailed seller ratings (DSRs)?
If you are a PowerSeller and have accumulated at least 10 detailed seller ratings (DSRs) in the last 30 days, you can see your 30-day DSRs in the PowerSeller fee discount section of the Seller Dashboard. Please note that you don't need to have over 10 DSRs in the past 30 days in order to receive the PowerSeller fee discounts. However, in order to protect buyer anonymity, if you have received less than 10 DSRs over the last 30 days, we will not display your 30-day DSRs on the Seller Dashboard.

The full version of the Seller Dashboard will be available in May 2008 to all sellers with at least 10 DSRs over the last 12 months.

6. Why is 4.6 the minimum detailed seller rating required for PowerSeller fee discounts?
A detailed seller rating of 4.6 ensures that your performance is on par with at least the top 50% of sellers in terms of buyer satisfaction. For more information about the distribution of DSRs for all eBay sellers, please check the General Announcement from Brian Burke, Director, Global Feedback Policy.

7. How are my detailed seller ratings (DSRs) calculated for PowerSeller fee discounts?
Your detailed seller ratings (DSRs) are calculated based on ratings left for you by unique buyers over the previous 30 days. If the same buyer leaves you two or more DSRs in a 30 day period, the average of those scores will be included in your 30-day rating

8. Why is the detailed seller rating (DSR) requirement based just on the past 30 days?
Detailed seller ratings are a measure of buyer satisfaction. Recent performance is important to ensure that we are recognizing and rewarding sellers who consistently provide excellent customer service on eBay.

9. At what point in time does eBay review my PowerSeller status and detailed seller ratings (DSRs) to determine whether I qualify for the PowerSeller fee discounts?
Your PowerSellers status and 30-day detailed seller ratings (DSRs) are reviewed a few days before your invoice date, which is either the 1st or the 16th of each month, depending on which of two billing cycles applies to your account.

10. When and how will I start seeing the discounts?
If you qualify for the PowerSeller fee discounts, you will see them on your monthly invoice applied to the Final Value Fees for your previous month sales. The first time you receive your discounts, here's how it will work:

• If you receive your invoice on the 1st of each month, you will see your first discounts on your April 1, 2008 invoice applied to your sales from listings started on or after February 20, 2008. (Please note that just for this first invoice, the discounts on sales from listings started between February 20 and February 29, 2008 will appear by the end of April as a separate credit on your View Account Status. The name of this credit will be "PowerSeller Discount 2008 – February 20 to February 29").
• If you receive your invoice on the 16th of each month, you will see your first discounts on your April 16, 2008 invoice applied to your sales from listings started on or after February 20, 2008. (Please note that just for this first invoice, the discounts on sales from listings started between February 20 and March 15, 2008 will appear by the end of April as a separate credit on your View Account Status. The name of this credit will be "PowerSeller Discount 2008 – February 20 to March 15").

11. How do the discounts work if I sell exclusively in Motors Vehicles categories?

• If you sell exclusively in the Motors Vehicles categories, the detailed seller rating (DSR) requirement for PowerSeller fee discounts applies only to the item description and communication ratings. Transactions in Motors Vehicles categories are not rated on shipping time and shipping and handling charges since vehicle shipping is typically arranged by the buyer.
  
  
• Discounts - PowerSeller fee discounts apply to your Transaction Services Fees on sales of Motors Vehicles.

12. Which eBay sites are included in the PowerSeller fee discounts?
If you are a United States or Canadian PowerSellers, your Final Value Fees and/or Transaction Services Fees for sales on eBay.com, eBay Motors, eBayExpress.com and eBay.ca qualify for the PowerSeller discounts.

13. Do the PowerSeller fee discounts apply to my Store Inventory Format sales?
Yes, if you qualify for the PowerSeller fee discounts, the Final Value Fee discounts will be applied to your Story Inventory Format sales.

14. Do the PowerSeller fee discounts apply to my Half.com sales?
Since Half.com does not use detailed seller ratings (DSRs), sales on the Half.com site cannot qualify for the PowerSeller fee discounts which are determined by DSRs.

15. Why are the discounts only for PowerSellers?
PowerSellers rank among the most successful eBay sellers in terms of sales volume and customer satisfaction. We are proud to recognize and reward their contributions to the success of the eBay Community. The PowerSeller program is open to all sellers who qualify.

16. Where do I find out what my PowerSeller fee discount was?
You will find your discount percentage and total discount amount below your invoice summary. You can also find your discount information on your Seller Dashboard once it launches in March or April, 2008.

17. What if I have two or more eBay accounts?
All of your eBay accounts with PowerSeller status and the minimum detailed seller ratings (DSRs) qualify for the PowerSeller fee discounts.

18. What happens if I switch my billing currency?
If you qualify for a PowerSeller fee discount, and need to change the billing currency, you should change the currency on the first day of the billing month to receive the discount in the new currency. If you change the currency later in the month, you will only receive a discount in the new currency for the remaining days. For example, if you change your billing currency on the fifth of the billing month you will not receive the discount in the old currency for five days, but receive the discount only in the new currency for the remaining days.