International Shipping FAQ's
For USPS, should I use Priority Mail International or International First Class to ship internationally?
With Priority Mail International (PMI), you can use the same USPS free domestic box, you get free Delivery Confirmation, and you can print the labels from PayPal or eBay. You'll print 2 pages and insert them into the USPS-provided plastic envelope and affix it to the box. You can now have the package picked up or drop it at the post office.
With First-Class Mail International® (FCMI), the fees are lower for the buyer. However, FCMI is not an option on PayPal or on the USPS website for label printing on the site. To use FCMI you'll need to provide your own box, and mail the package at the post office. A registered mail fee will be charged to track the package.
Can I drop my Express Mail International item or other USPS international packages in a collection box?
Express Mail International and Priority Mail International items that have the mailing label, customs declaration (including an electronic round stamp), and postage prepared and paid online through Click-N-Ship service on USPS.com, through the eBay/PayPal integrated shipping solution, or through an authorized PC Postage® vendor Web site may be deposited a collection box, lobby drop, Automated Postal Center drop, Postal Service lobby, or be picked up by a letter carrier. Schedule a carrier pickup online at www.usps.com/pickup.
How can I exclude countries I don't want to sell or ship to?
The ship-to location exclusion option allows you to specify countries you do not wish to include in your international listings. You can set up your own preferred exclusion list right in My eBay, or create an exclusion list for an individual listing. Then apply the exclusion list while you're listing your item through the Sell Your Item form or Turbo Lister. This option will only be visible if you choose to sell internationally. Learn more about setting up your exclusion list
Can I buy insurance or purchase protection in the event of loss or damage for my international shipments?
- USPS: Insurance coverage is available up to $500 for EMI and PMI parcels through the USPS online. To purchase higher insurance coverage, take the item to your local post office.
- UPS: Sellers can Declare Value against loss or damage for international shipments when you print and pay for shipping services using the PayPal Online Label Solution or at UPS.com.
- FedEx: Sellers can provide a declared value for shipments which represents the maximum liability for FedEx in connection with a shipment of that package. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy, but FedEx does not provide insurance.
- Other Carriers/Shipping Insurance Providers: For shipping carriers other than USPS and UPS and for other insurance providers, please contact the company for their international insurance shipment options.
International Shipping Labels & Customs Forms FAQ's
What international services are offered by FedEx?
There are several international services offered by FedEx, but in order to use them, you must be enrolled in the FedEx Advantage Program.
- FedEx International First® - 2 business days to Europe
- FedEx International Priority® - 1, 2 or 3 business days
- FedEx International Economy® - within 5 business days
- FedEx International Ground® to Canada - day-definite delivery
What forms do I need to ship internationally via USPS?
Express Mail International®
Express Mail International items may require either USPS customs form, the PS Form 2976 or PS Form 2976-A, depending on the item(s) being shipped and the destination country. Please refer to the International Mail Manual individual country listing to determine which form is required. If you're using Carrier Pickup, place copies 1-4 of your combined address label customs declaration PS Form 2976-A-EMI in PS Form 2976-E (adhesive envelope); retain copy 5, Senders Copy. If you choose to purchase special services at the Post Office, place all five copies of the shipping labels in PS Form 2976-E. The post office sales and service associate will complete the rest of the label, retain a copy, and give you the sender's copy.
Priority Mail International flat-rate boxes and parcels
Priority Mail International flat-rate boxes (except the Priority Mail International Small Flat Rate Box) and parcels require a PS Form 2976-A. When you complete your transaction online on the USPS Website or through a PC Postage vendor, you receive lower pricing and customs documentation is combined into the address label PS Form 2976-A-PMI. If you're using Carrier Pickup, place copies 1-4 in PS Form 2976-E (adhesive envelope); retain copy 5, Senders Copy. If you choose to purchase special services at the Post Office, place all five copies of the shipping labels in PS Form 2976-E. The post office sales and service associate will complete the rest of the label, retain a copy, and give you the sender's copy.
Priority Mail International Flat Rate Envelope and small flat-rate box
There is no customs form required on the Priority Mail International Flat Rate Envelope providing it weighs less than 16 ounces, does not exceed ¾ inches thick and does not contain dutiable contents. The PS Form 2976 is required on the Priority Mail International Small Flat Rate Box. You'll need to place the PS Form 2976 combined shipping and customs Declaration in PS Form 2976-E (adhesive envelope) and retain your sender's copy.
What international services are offered by FedEx?
FedEx International First® - 2 business days to Europe
FedEx International Priority® - 1, 2 or 3 business days
FedEx International Economy® - within 5 business days
FedEx International Ground® to Canada - day-definite delivery
Import Export Restrictions
What do I need to do to ship to Canada?
In Canada, buyers are responsible for paying duties, taxes, and applicable customs brokerage fees separate from the merchandise cost. Buyers will generally pay these fees upon receipt of your shipment. Tell your Canadian buyers that they may be charged additional fees once they receive your package.
UPS offers U.S. sellers a Non-Resident Importer (NRI) Account. The U.S. seller can then bill the customer up front for duties and taxes, as well as shipping and handling.
The advantages of having an NRI account:
- No cash on delivery (C.O.D.) or power of attorney (POA) to worry the buyer.
- Quicker shipment of goods as UPS does not have to wait for the release from customs.
- Delivered as prepaid.
For more information on setting up a Non-Resident Importer account, call 1-800-PICK-UPS.
Go to FedEx Global Trade Manager
for details on shipping to Canada or call 1.800.GoFedEx 1.800.463.3339 (and say "international services").
The eBay Shipping Centre
gives you all the information you need to simplify your shipping and increase your selling efficiency - right from eBay and PayPal
Exclude Ship-to Locations
How do I restrict my buyers to certain countries, instead of offering my items worldwide?
You can now set up your own preferred exclusion list right in My eBay, or create an exclusion list for an individual listing. Then apply the exclusion list while you're listing your item through the Sell Your Item form or Turbo Lister. This option will only be visible if you choose to sell internationally.
To do this, just follow these steps:
- Click My eBay at the top of any eBay page
- Click on the Account tab and select "Site Preferences"
- Location Buyer requirements and click on the "Show" link to the right, then click "Edit".
- Check off "Buyers in countries to which I don't ship"
- Scroll down and click Submit