Uploading shipping tracking information is a vital part of the selling process. When buyers can track the progress of their shipment, they tend to be more satisfied and leave higher detailed seller ratings (DSRs). This key action also reduces the amount of time sellers spend answering one of the most common buyer questions: "Where's my stuff?" Additionally, tracking information and Delivery Confirmation plays an important role in the eBay dispute resolution process and helps you qualify for automatic 5-star shipping time DSRs.
You can upload virtually any shipping carrier’s shipping tracking information. When you upload this information to eBay, your buyers receive it via an automated email, and can access it from within their My eBay. If you pay for shipping and print shipping labels on eBay or PayPal, the upload of this information to eBay is automatic. If you use third party services or bulk tools to list your items, uploading this information to eBay is easy.
The U.S. Postal Service (USPS) offers Delivery Confirmation numbers with many of their services. A package shipped with Delivery Confirmation provides verification of delivery. Other carrier services offer shipping tracking numbers. A package shipped with a tracking number is generally scanned at each checkpoint, providing way-point status throughout the delivery process.
To learn how to upload this important information to My eBay, watch a quick 2-minute video
or follow these easy steps:
- In My eBay, go to the Sold section.
- Select the check box next to the item or items for which you want to add a tracking or Delivery Confirmation number.
- Click the Add Tracking Number button.
- On the Add/Edit/Delete Tracking Number page, enter the tracking or Delivery Confirmation number.
- If eBay can determine the carrier you're using, such as USPS or UPS, we'll pre-fill that information in the Carrier box. Otherwise, enter the name of your carrier.
- Click the Save button.
Enter the tracking or Delivery Confirmation number. eBay will pre-fill the carrier name.
Once you've uploaded tracking information or Delivery Confirmation, it appears in the following places:
- The item’s Order Details page
- My eBayFeedback page
- Automated Order Update email
- Ask Seller a Question page
Additionally, uploaded information is integrated into the eBay Resolutions
When you upload tracking, we'll send your buyer an email with the shipping tracking number or Delivery Confirmation number so they can rest assured that their item is on its way.
If you pay for shipping and print labels on eBay using eBay labels, Delivery Confirmation information is automatically uploaded to My eBay and emailed to your buyer. You can create shipping labels and packing slips on eBay when you ship via USPS and print one label at a time. You don't need a special label printer—just print the label on a normal sheet of paper and tape it to your package!