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eBay

Policies & Your Reputation

Global Seller Standards

Seller Segments
eBay Top-RatedAbove StandardStandardBelow standard
Requirements
BasisAll BuyersAll BuyersAll BuyersAll Buyers
Min DSR Required>=4.40>=4.40No minimumNo minimum
Low DSR Rate/Count
- Item as Described
- Communication
- Handling Time
- Ship Cost

<=0.6% or <=2
<=0.6% or <=2
<=0.6% or <=2
<=0.6% or <=2

<=1.2% or <=4
<=2.4% or <=4
<=2.4% or <=4
<=2.4% or <=4

<=1.2% or <=4
<=2.4% or <=4
<=2.4% or <=4
<=2.4% or <=4

>1.2% and >4
>2.4% and >4
>2.4% and >4
>2.4% and >4
Cases:
- Opened Cases
- Closed Cases w/ no seller resolution
Rate / Count
N/A
N/A
Rate / Count
N/A
N/A
Rate / Count
N/A
N/A
Rate / Count
N/A
N/A
Volume RequirementsPowerSeller Status*100 transactionsNo minimumNo minimum
Benefits
- FVF Discount
- Best Match
- Program Badging
Discounts for CA**
N/A**
Yes**
PS Discounts for ES, BE **
Neutral in search
No
No discount
Neutral in search
No
No discount
Demoted in search
No

*PowerSeller Status requires above standard or Top-rated seller (eTRS) level of performance, 90 days on site, account in good standing, and policy compliance and GMV minimums of €2.5k GMV for FR, IT, and ES; $3k for AU, CA, CN, and rest of world; and INR 144k for IN

**Badging and promotion in Best Match for eTRS will launch for specific sites later this year.