Feedback Protection
Feedback Protection
Built in safeguards protect your reputation and performance rating
Built-in safeguards protect your reputation and performance standing when your great service is a matter of record or when you have a transaction with a buyer whom we know broke the rules.
If you receive Feedback that violates our policies, you can contact eBay to report and request Feedback removal.
Negative and neutral feedback and low detailed seller ratings are automatically removed when they're:
- From non-paying buyers
- From buyers that show a pattern of leaving low Feedback
- The result of major events out of your control: weather-related delays, postal strikes, natural disasters, etc.
- From a buyer that has been suspended.
Low detailed seller ratings won't affect your seller performance when they're all from a single buyer or small number of buyers.
Automatic 5-star ratings are awarded for great service [Expand all | Collapse]
Offer great customer service and get automatic 5-star detailed seller ratings, as follows:
Shipping and handling charges
If you offer free shipping and we know the buyer chose that option, you'll get an automatic 5-star detailed seller rating for shipping and handling charges.
Shipping and handling time
If you specify 1 business day handling time and upload tracking information within 1 business day of receiving cleared payment and the item shows a delivery time of 4 days from receiving payment, you'll get an automatic 5-star rating for shipping time.
Fast 'N Free listings get the extra protection of having a low rating for shipping time automatically converted to a 5-star rating as long as you upload tracking and the item is delivered within the stated handling time plus the estimated delivery time.
Communication
You'll automatically receive a 5-star communication detailed seller rating if:
- You specify 1 business day handling time and upload tracking information within 1 business day.
- There are no buyer- or seller-initiated communications in eBay Messages, and there are no pending eBay Buyer Protection or PayPal Purchase Protection cases.
- There are no requests for contact information between you and the buyer.