Built in safeguards protect your reputation and performance rating
Built-in safeguards protect your reputation and performance standing when your great service is a matter of record or when you have a transaction with a buyer whom we know broke the rules.
If you receive Feedback that violates our policies, you can contact eBay to report and request Feedback removal.
Low detailed seller ratings won't affect your seller performance when they're all from a single buyer or small number of buyers.
Offer great customer service and get automatic 5-star detailed seller ratings, as follows:
Shipping and handling charges
If you offer free shipping and we know the buyer chose that option, you'll get an automatic 5-star detailed seller rating for shipping and handling charges.
Shipping and handling time
If you specify 1 business day handling time and upload tracking information within 1 business day of receiving cleared payment and the item shows a delivery time of 4 days from receiving payment, you'll get an automatic 5-star rating for shipping time.
Fast 'N Free listings get the extra protection of having a low rating for shipping time automatically converted to a 5-star rating as long as you upload tracking and the item is delivered within the stated handling time plus the estimated delivery time.
You'll automatically receive a 5-star communication detailed seller rating if: