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Warranties

SquareTrade Warranties on eBay

Finding terrific value, great service, and a trusted shopping experience is what keeps buyers coming back to eBay again and again—resulting in more sales for you. That's why we've partnered with SquareTrade to offer eBay shoppers the ability to add warranty coverage to their selected electronics purchases. Learn more about SquareTrade Warranties on eBay.

Frequently Asked Questions

Why is eBay offering SquareTrade warranties?
A trusted buying experience is one of the most important things shoppers look for when making purchase decisions—particularly for more expensive items. While the eBay Buyer Protection program will cover buyers if there's a problem with the purchase of an item, buyers currently are not covered if the item breaks or is accidentally damaged outside of any applicable manufacturer warranty period. Offering buyers extended warranties on products purchased on eBay is another way we're helping give buyers peace of mind when shopping on eBay.
What will buyer see when they're shopping for Electronics on eBay?

Buyers will see an offer to add a warranty to their purchase along with different coverage options.

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Will it be clear to buyers that they’re not purchasing the warranty from the seller but directly from SquareTrade?
Yes, once a warranty has been placed in the cart, it will clearly show that the seller of the warranty is SquareTrade and all post-transaction documentation and communication with the buyer will come directly from SquareTrade.
How do I qualify to have SquareTrade warranties on eBay offered on my listings?
There's no action required. Warranties will be featured on listings that meet the following criteria:
  • Items in eligible categories on eBay.com
  • From sellers who are not considered below-standard and have at least 50 feedback
  • All item conditions with the exception of "for parts" listings
  • All selling formats except classifieds
  • All items with a selling price of $40 or higher
Why aren't SquareTrade warranties on eBay offered in all categories?
We're launching this program in Electronics based on overwhelming feedback from our buyers. In the future, we plan to expand this program to even more categories.
Are SquareTrade warranties on eBay available to International buyers?
SquareTrade warranties on eBay are available to residents of the US and Canada.
Are SquareTrade warranties on eBay valid in all states?
Yes. SquareTrade Warranties on eBay are valid nationwide in both the US and Canada. They are also valid for APO and FPO addresses, and Puerto Rico.
If buyers purchase an item on eBay along with a SquareTrade warranty then want to sell the item later, is the warranty transferable to the new owner?
Yes, when you sell an item that is covered by a SquareTrade warranty to a buyer in the US or Canada, any coverage originally purchased with the item is still in effect and fully transferable.
I already offer warranties on the items I sell, can I opt out of this program?
No. SquareTrade warranties on eBay will be offered on all eligible listings. You are also free to continue market and offer your own warranties on your listings.
What should I do if my customer contacts me about an item that is broken or damaged and covered by the SquareTrade warranty on eBay?
Please refer your customer to SquareTrade at www.squaretrade.com.
What should I do if my customer contacts me because they're unhappy with their SquareTrade warranty and want a refund?
Refer your customer to SquareTrade.com for more information on their refund policy.
Where can I learn more about the SquareTrade warranty on eBay?
You can find more information here.