Warranties

A trusted buying experience is one of the most important things shoppers look for when making purchase decisions—particularly for more expensive items. While the eBay Buyer Protection program will cover buyers if there's a problem with the purchase of an item, buyers currently are not covered if the item breaks or is accidentally damaged outside of any applicable manufacturer warranty period. Offering buyers extended warranties on products purchased on eBay is another way we're helping give buyers peace of mind when shopping on eBay.

In an effort to expand the warranty offering on eBay, buyers can now choose between two warranty providers in select Electronics categories. Both SquareTrade and Geek Squad are leading providers of warranties and are well recognized names.

Only SquareTrade warranties are currently offered on appliances in the Home & Garden category at this time. Warranties from both SquareTrade and Geek Squad are offered in select Electronics categories. Buyers will see an offer to add a warranty to their purchase along with different coverage options.

Yes. The provider name will be displayed in front of the plan as the buyer is selecting a warranty. Once the warranty has been placed in the cart, the full plan name, including selected provider will be displayed clearly showing that the provider is either SquareTrade or Geek Squad. All post-transaction documentation and communication with the buyer will come directly from the relevant vendor.

There's no action required. Warranties will be featured on listings that meet the following criteria:

• Items in eligible Electronics and Home & Garden categories on eBay.com
• Below standard and have at least 20 feedback
• All item conditions with the exception of "for parts" listings
• All selling formats except classifieds
• All items with a selling price of $40 or higher

We are currently offering warranties in Electronics and Home & Garden based on overwhelming feedback from our buyers. In the future, we plan to expand this program to even more categories.

No, neither SquareTrade nor Geek Squad warranties do not cover vintage items. In the event that a warranty is offered on a vintage item in error, a full refund of the purchase price for the warranty will be offered to the buyer.

Warranty eligibility of each listing is determined by a number of factors – price, condition, category. eBay will automatically associate the eligible warranty with each listing.

SquareTrade warranties on eBay are available to residents of the US and Canada. Geek Squad warranties are ony available to residents of the US.

Geek Squad warranties are only valid in the United States. SquareTrade Warranties on eBay are valid nationwide in both the US and Canada. They are also valid for APO and FPO addresses, and Puerto Rico.

Yes, when you sell an item that is covered by a SquareTrade or Geek Squad warranty to a buyer in the US, and in the case of SquareTrade that includes Canada, any coverage originally purchased with the item is still in effect and fully transferable.

No. SquareTrade or Geek Squad warranties on eBay will be offered on all eligible listings. You are also free to continue market and offer your own warranties on your listings.

For any questions on SquareTrade or Geek Squad services please direct customers to www.ebay.com/services for more information.

Refer your customer to www.ebay.com/services for more information on SquareTrade and Geek Squad refund policies.

You can find more information here.

Buyers frequently purchase high-end electronics that require a certain level of technical knowledge to either use correctly or maintain optimal performance. Without this knowledge, the set up and maintenance of these items may prove difficult for the buyer which could result in them regretting the purchase, or the product may not function at an optimal level—either way, it's an unhappy customer. A good customer experience is especially important for the large and/or high-ticket item categories, such as TVs, theater systems, computers and cameras as it means they're more likely to return to eBay to shop for additional electronics or accessories for things they own. Buyers can now purchase remote support from Geek Squad, directly on eBay when they purchase eligible products, to ensure they're set-up correctly and functioning as expected. We chose to partner with Geek Squad to offer these programs because it is a well-recognized and respected provider of remote support for technology products.

Buyers can purchase either remote online or phone support from Geek Squad for either three or six month terms. With Remote Support, buyers can connect with a Geek Squad representative 24x7 and they will provide online or over the phone support to the technical problem the buyer is experiencing. With the purchase of a laptop only, buyers can purchase online, phone, or in-store support for up to 12 months. These plans also enable buyers to bring their laptop into any Best Buy store for in-person support.

There's no action necessary. eBay will automatically offer Geek Squad Remote Support in all qualifying listings. This offer is applied to listings in the same way Square Trade or Geek Squad warranties are offered.

Only listings that meet the following criteria will qualify for Geek Squad remote support:

• From sellers who are not considered below-standard and have at least 20 feedback
• All item conditions with the exception of "for parts" or "not working" and "new with defects"
• All items with a selling price of $40 or higher
• Only US listings (determined by buyer residence) are eligible for Geek Squad remote support at this time.
• SquareTrade: CA and US
• Geek Squad: US only
• Listed on eBay.com
• All selling formats (does not include classifieds)

From US based sellers who are not considered below-standard and have at least 20 feedback

Yes it will be offered on both types of listings but there are some differences in the purchase process:

Auction-style Listings:

• On the payment confirmation page buyers will see a link they can click to offering a Geek Squad remote support plan based on their recent purchase.
• Approximately 48 hours after purchase, buyers who purchased qualified items but did not buy remote support at the time of purchase, will be sent an email that allows them to purchase coverage up until 30 days from the date the item was purchased.

Fixed Price: Geek Squad remote support plans will be offered on fixed price listings in a similar way as on Auction-style listing but buyers will also be presented with the option to purchase remote support plan on a listing directly from the View Item or Product Details pages.

Geek Squad remote support is currently only available in the following categories:

• All computing devices (desktops, laptops, tablets, netbooks)
• Networking devices (routers, switches)
• Printers in CE meta (consumer)

Yes. A buyer can purchase 3 or 6 months of remote support as a standalone purchase for a product they may have previously purchased, either on or off of eBay.com.

Yes, when you sell an item that is covered by a remote support plan to a buyer in the US, any coverage originally purchased with the item is still in effect and fully transferable.

Buyers who no longer want remote support coverage or return items covered by Geek Squad remote support will need to contact Geek Squad directly to request a refund.