What’s changing with the eBay Top Rated seller seal?
A new Top Rated Plus seal will clearly identify listings from Top Rated sellers that offer minimum 14-day returns with money-back option and 1-day handling. The current badge will be retired for all categories except Motors Vehicles. This will enable customers to quickly spot the listings offering the services they want most. The new seal will reinforce the fact that these important services are widely available when you choose to shop and buy on eBay.
What will the new Top Rated Plus seal look like?
In some locations buyers will also see the following message to help them understand what service benefits they can expect from items with the seal:
Look for new Top Rated Plus items:
- From experienced sellers with highest buyer ratings
- 14+ day returns, money back
- Ships within one business day with tracking
Will buyers be able to identify Top Rated sellers in any other way?
Top Rated sellers will continue to receive recognition on the Feedback profile page.
Top Rated: Seller with highest buyer ratings
- Proven track record of excellent service
- Ships quickly, with tracking provided on over 90% of items sold
- Has a minimum of 100 selling transactions per year
Why is eBay making this change?
The new Top Rated Plus seal will enable buyers to quickly spot the listings offering the services they want most. The new seal will reinforce the fact that these important services are widely available when you choose to shop and buy on eBay.
Where will the new seal be placed?
Beginning in November 2012, the new seal will appear on Top Rated seller listings with 1-day handling and 14-day or longer returns with money-back option, in search results, and other key spots.
How do I offer returns?
When listing an item, you will need to indicate that returns are accepted and specify your returns policy. You have the option to pay the return shipping costs or require the buyer to pay the return shipping costs. In addition, you can specify the terms of accepting a return, including setting a basic restocking fee or specifying that items must be returned in original condition. See the Create your Return Policy
How do I specify 1-day handling?
When listing an item, choose a handling time of ‘one business day’. This means you will need to ship the item within one business day after receiving cleared payment. For example, if you specify 1-day handling time and a buyer pays for an item on Tuesday, you have until 11:59:59 PM Pacific Time on Wednesday to upload a tracking number. For an order paid for on Friday, Saturday or Sunday, a tracking number must be uploaded by 11:59:59 PM Pacific Time on Monday. Weekends and holidays will not be considered a ‘business day. Learn More