2012 Fall Seller Update
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Enhancements in My Messages
Share photos, sync your personal inbox with My Messages
Updates give My Messages the power and convenience you need to manage your communications with buyers—upload pictures, respond to messages from your primary eBay inbox and automatically stay in sync with My Messages.
How do I upload a picture using Photo Sharing?
Will I be able to share photos with my international buyers?
Can I use the photo sharing feature on my mobile device?
Can I still share photos via personal email or through a third party photo service?
Is there a maximum number of photos I can share through My Messages?
Do my photos need to meet specific size and resolution requirements?
Will the photos I share through My Messages count toward my 12 free photos for that item?
Could the photos I share through My Messages be used to help determine eBay Buyer Protection claims?
Is there a place where I can store or archive photos in My Messages?
How will eBay synchronize my personal email with My Messages?
Can I upload a PDF file?
How does photo sharing work with third party member-to-member emails?
Highlights
- In June, your primary email account on file with eBay and your email in My Messages were automatically synchronized. If you prefer to reply to an email through your primary eBay email account, no need to navigate to My Messages to mark the item as ‘Read’ in My Messages—it will be done automatically.
- Sent message from your primary eBay email address will also be routed automatically to your ‘Sent’ folder in My Messages.
- Starting late September, you can upload and share photos through My Messages. No need to share your personal email address or use a third party photo sharing service to send buyers additional photos of an item.
Take Action
Start using eBay’s Messages Photo Sharing in late September.Frequently Asked Questions
- When replying to an email in My Messages, you’ll now see an “Add Pictures” button above the text box.
- Click on the “Add Pictures” button and a pop-up window will ask you to upload pictures from your computer.
- You may select a maximum of 5 pictures, each with the following requirements:
- No larger than 5MB
- Minimum of 500 pixels for the longest side (1600 pixels recommended)
- Must be a JPG, BMP, GIF, PNG or TIF format
- Once you’ve uploaded your pictures, click on ‘Save’ and you will be brought back to the message text box with your pictures now attached.
- Make sure your pictures comply with the new picture quality requirements coming this fall.
Yes, the photo sharing feature in My Messages will be a global release. Your international buyers will also be able to share photos back.
At this time, uploading photos in My Messages is not supported with mobile devices. We are working to make this available in 2013.
Yes, you can still share photos via personal email or through a third party photo service. We strongly recommend you start using the My Messages Photo Sharing—at some point, in the future it will be the only way to share photos.
Yes, we allow a maximum of 5 photos to be uploaded per transaction.
Yes. Photos must be no larger than 5MB, less than 9000 pixels (height + width), with a minimum 500 pixels on the longest side (1600 pixels recommended) and in a jpg, bmp, gif, png, or tiff format.
No, photos shared through My Messages will not count towards your 12 free photos.
Yes. The photos will be stored on eBay servers and available to help resolve any eBay Buyer Protection case—another good reason to send photos through My Messages.
No. At this time there is no place for you to store or archive photos in My Messages. You will need to upload photos on a per message basis, similar to how other email clients function today (such as Gmail or Outlook).
If you reply to a message from your personal email, we will mark that same message as ‘Read’ in your My Messages inbox. We will not access your personal email, rather we will know you viewed the email because of your reply through our messaging system.
Only photos in JPG, BMP, GIF, PNG or TIF format can be uploaded at this time.
At this time, Photo Sharing through My Messages will not work with third party member-to-member email services.