Highlights

• When eBay can confidently predict your item will arrive at the buyer's location within 4 business days and you offer free shipping, your listing is highlighted as eBay Fast 'N Free. Listings with 1-day handling and free expedited shipping automatically display the eBay Fast 'N Free logo for all US buyers.
• Converting to Fast 'N Free can increase your sales by up to 11%*.
• The eBay Fast 'N Free logo is now starting to appear on qualified listings in search results pages as well as on item pages, adding even more selling power.
• Starting the week of September 24, you'll get the information you need right in your seller dashboard to maximize the selling power of eBay Fast 'N Free:
  • Your total sales over the past 12 months compared to what your sales might have been if all your listings qualified for the eBay Fast 'N Free logo for all US buyers.
  • How many of your current listings qualify for eBay Fast 'N Free.
  • How many of your current listings need one or more of the three services that help you get the Fast 'N Free logo on more of your listings: free shipping, expedited shipping, and 1-day handling time.

Take Action

• Monitor your eBay Fast 'N Free performance on your seller dashboard, starting the week of September 24.
• Update your listings to maximize the benefit of eBay Fast 'N Free.

Best Practices

• Offer free shipping—free shipping is required for the logo.
• Offer an expedited service and ship within one day of receiving payment. This is not required for the listing to qualify for eBay Fast 'N Free, but these best practices will help your delivery track record which is a factor in determining listing eligibility.
• Offer FREE expedited shipping and specify 1-day handling whenever it makes sense to do so. The combination of these two services ensures the eBay Fast 'N Free logo will appear for all US buyers.
• Always upload tracking so eBay has the historical information needed to accurately estimate delivery time to your buyer and your delivery track record.

Get complete details on eBay Fast 'N Free—how it works, benefits to your business, and answers to additional frequently asked questions.

Frequently Asked Questions

What does the eBay Fast 'N Free logo mean?

When the buyer sees the eBay Fast 'N Free logo on a listing, it indicates that the item has free shipping, and delivery to their specific location is estimated to be within four days. However, delivery times may vary, especially during peak periods. eBay Fast 'N Free is our proprietary method of establishing delivery times based on the buyer's proximity to the item location, the shipping service selected, the seller's shipping history and other factors.

What is the purpose of the new dashboard for eBay Fast 'N Free? How will it help my business?

The new dashboard presents a graphical view of your monthly sales volume what your past sales might have looked like if all your listings had qualified for the eBay Fast 'N Free logo for all US buyers. This will give you a complete picture of how the logo is contributing to your sales and how you can increase your sales by improving shipping and handling times for your orders.


See a comparison of your past 12 month's sales compared to what they might have been if all your listings had been Fast 'N Free (Based on the site-wide average. Actual impact may vary).

When and where will I be able to see this new dashboard?

Starting the week of September 24, you'll be able to see the link to the eBay Fast 'N Free dashboard in your main seller dashboard, located in My eBay > Account > Seller dashboard.

Are the dashboard metric indicators of my overall sales or are they relevant to just one geography?

The dashboard indicates performance for your sales to US buyers.

When does the eBay Fast 'N Free logo appear?

The eBay Fast 'N Free logo appears when:

• Both the buyer and the item are within the 48 contiguous United States (and the District of Columbia)
• You are a US registered seller
• The item offers free shipping
• eBay has a high level of confidence that the item will be delivered within 4 business days.

Are free expedited shipping and specifying 1-day handling required for buyers to see the eBay Fast 'N Free logo on a listing?

Free expedited shipping and specifying 1-day handling are not required for buyers to see the logo but these services ensure it will appear for all US buyers.

How are eBay Fast 'N Free delivery dates calculated?

Delivery dates are personalized for the buyer and are calculated by seller performance, proximity of the buyer to the item, performance of the shipping carrier, seasonality and other factors.

Could some buyers see the eBay Fast 'N Free logo, and other buyers not see it?

Yes. Some buyers will see the eBay Fast 'N Free logo while others may not, because delivery time is personalized for each buyer. Offering free expedited shipping and specifying 1-day handling ensures the logo will appear for all US buyers.

How am I protected from a low detailed seller rating if an item with the eBay Fast 'N Free logo doesn't get delivered within four days?

If an item with the eBay Fast 'N Free logo takes longer than four days to arrive and your buyer leaves a rating lower than 5 for shipping time, it will be converted automatically to 5 stars as long as the item is delivered on or before the last day of the traditional window (your stated handling time plus carrier's published timeframe). If the item arrives after the last day of the traditional window, the lower rating will remain.

How can qualifying for the eBay Fast 'N Free logo help me earn automatic 5 star DSRs for Shipping Time and Shipping Cost?

The services that help qualify your items for the eBay Fast 'N Free logo can also help you earn automatic 5-star detailed seller ratings:

• If you offer free shipping and your buyer chooses that shipping service, you'll automatically earn 5 stars for shipping cost.
• If you specify 1-day handling, upload tracking into My eBay within one business day of cleared payment, and the item is delivered within 4 days of payment clearing, you'll automatically receive a 5-star rating for shipping time. Plus you have the extra protection for Fast 'N Free transactions of having a low rating for shipping time automatically converted to a 5-star rating as long as the item is delivered within the traditional window (your stated handling time plus carrier's published timeframe).

Can the eBay Fast 'N Free logo show on an item that will not arrive within four business days?

The eBay Fast 'N Free logo only appears if the item can be confidently predicted to arrive at the buyer's location within four business days. Listings with a specified handling time greater than three days will not be checked for eligibility. If an eBay Fast 'N Free item does not arrive within four days and your buyer leaves you a low rating for shipping time, it will be converted to a 5-star rating as long as it arrived within the traditional estimated delivery window—your stated handling time plus the carrier's published delivery time.

How often is the Fast 'N Free dashboard updated?

Information about your past transactions is updated monthly. Information related to your current listings is updated daily.

*Percentage calculated is based on sales of listings that converted to Fast ‘N Free. Individual seller results may vary. Percentage increase in sales depend on, among other things, item price, inventory, shipping cost, shipping speed offered and historical performance of seller.