What updates are coming to eBay Top-rated seller program?
The following changes are being made to the Top-rated seller program eligibility requirements:
- The $3,000 annual sales requirement will be lowered to $1,000 with a minimum of 100 transactions required in the last 12 months.
- The minimum average detailed seller rating (DSR) requirement (4.60) will be removed.
- PowerSeller status will no longer be required; however, an active eBay account for at least 90 days and positive feedback rating of at least 98% are still required for Top-rated seller eligibility.
- To achieve and keep Top-rated seller status, tracking must be uploaded to eBay within your stated handling time on 90% or more of all completed transactions with US buyers over the past three months.
- Listings from Top-rated sellers that offer 1-day or better handling and a minimum 14-day return policy with a money-back option will be eligible for the greatest exposure and the 20% final value fee discount.
- Listings from Top-rated sellers that do not offer 1-day or better handling and a minimum 14-day return policy with a money-back option will continue to get the badge and some additional exposure, but no discounts.
When do these changes take place?
All these updates take effect June 1, with the exception of the tracking upload requirement which goes into effect with the July 20 evaluation cycle based on sales beginning June 1.
What is eBay doing to help sellers get ready for these updates?
Starting at the end of April, current Top-rated sellers can check their Selling Reminders on the My eBay All Selling page or the new Listing Improvement section of the Selling Manager summary page to see which listings don't meet the new service standards, and then easily edit those listings in bulk.
What's meant by "greatest exposure"?
Listings from eligible sellers with 1-day handling and a minimum 14-day return policy with a money-back option get the best on-average placement in Best Match, also taking into account other factors like relevance and price. Learn more about Best Match
What's the evaluation period eBay will use to determine whether I'm meeting the tracking uploaded requirement and how will the tracking requirement be calculated?
As of the July 20 evaluation, to be Top-rated you must have tracking information uploaded on at least 90% of all your shipments to US buyers within your stated handling time for the period of June 1 through June 30. The August 20 evaluation will count transactions from June 1 through July 31. Every evaluation after that will count transactions over the previous three months.
To protect a seller from losing Top-rated seller status in a month with a low number of transactions, we will not count the tracking upload percentage unless at least 3 transactions in that evaluation period do not meet the tracking requirement. If you have missed 3 or more tracking uploads and your tracking measurement is less than 90%, the new tracking requirement would apply.
As a reminder, listing and payment times on eBay.com correspond to the local time in California, which is Pacific Time. To see eBay's official time and a US time zone map, click the eBay official time
link at the bottom of any eBay page.
Is there an easy way to add 1-day handling time and a minimum 14-day return policy with a money-back option to my listings?
At the end of April, current Top-rated sellers can check their Selling Reminders on the My eBay All Selling page or the new Listing Improvement section of the Selling Manager summary page to see which listings need to be updated to meet the new service standards, and then easily edit those listings in bulk.
Continue to monitor your Seller Dashboard to ensure you are meeting your DSR and cases requirements, as well as the new requirement to upload tracking on 90% of your US transactions.
New business policies
will be made available to you over the period of May 1-June 15 to help you adopt the new service standards quickly and easily. You can create custom settings that will qualify your listings for Top-rated seller discounts (includes same-day or 1-day handling time and a minimum 14-day return policy with a money-back option). Then apply these services to your listings—or a specific group of existing listings—at once.
What's the benefit of having Top-rated seller status when I don't offer these two services?
If you are an eBay Top-rated seller, your performance is right in line with many important best practices for maximizing your position in Best Match sort. All your listings will still be recognized in Best Match as coming from a Top-rated seller with a great track record and will receive, on average, some boost. All of your listings will continue to have a prominent buyer-facing badge. Having Top-rated status also makes you eligible to earn the 20% final value fee discount on all your listings that include 1-day or better handling and a minimum 14-day return policy with a money-back option.
How do I offer a 14-day return policy with a money-back option?
When listing your items in the Sell Your Item form, check "Returns Accepted." In the options under "After receiving the item, your buyer should contact you within" choose 14 days or longer from the day the buyer receives the item. Under "Refund will be given as" choose either "Money Back" or "Money Back or Exchange." You can specify that return shipping will be paid by you or the buyer.
If I offer returns, do I have to accept them for any reason? Can I specify certain requirements for returned items?
If you select "Returns accepted" in your return policy, you are obligated to accept them for any reason—even if the buyer changes their mind—as long as the return occurs within your return window timeframe. You should select "No returns accepted" if you only intend to accept returns for items that are considered not as described.
If you have not opted in to the new managed return process, you can specify some conditions required for returned items (for example, the item must be unused or in original packaging). Include this information in the "Additional return policy details" text box. Follow these best practices to create an effective returns policy
Do I have to offer free shipping for a listing to qualify for top rewards?
No, you do not have to offer free shipping to qualify for the top rewards. However, if you offer free shipping, Best Match will recognize it as a best practice which helps you in search. Free shipping is also required to be eligible for the eBay Fast ‘N Free logo and for getting an automatic 5-star rating for ship cost if the buyer chooses free shipping.
How do I specify 1-day or better handling time?
When listing an item, choose a handling time of one business day. This means you will need to ship the item within one business day after receiving cleared payment.
Starting in June, you'll also have the option of specifying same-day handling time. This means you will ship your item the same day you receive payment, as long as the payment is received by your specified time. Learn more about the new same-day handling time
How do I upload tracking?
If you print shipping labels on eBay or PayPal, the tracking number will automatically be added to My eBay.
You can also enter tracking information for your items manually. To add a tracking number in My eBay:
- Go to the Sold section of My eBay.
- Select the check box next to the item you want to add a tracking number for.
- Click the Add tracking number button.
- On the Add/Edit/Delete Tracking Number page, enter the tracking number.
- If we can determine the carrier you're using, such as USPS, UPS, or FedEx, we'll pre-fill that information in the Carrier box. Otherwise, enter the name of your carrier.
- Click the Submit button.
Learn more about how to upload tracking
, including how to upload it using different third party tools
Are there any exceptions to the tracking uploaded requirement?
Any transactions offering freight shipping or when the buyer selects local pick-up as their delivery method will be excluded from the tracking uploaded requirement. Classified Ad format listings and Motors Vehicles listings are also excluded, as are any transactions that end in an unpaid item.