Essentials
Business Efficiency Guide
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Streamlining operations is one of the best ways you can maximize your profitability and grow your business on eBay. We recently gathered our best tips, tools, and resources to help sellers save time and reduce operating costs. Now they're available to you here, all in one place. Be sure to watch the videos below of amazing sellers who are using innovative processes to optimize their businesses.
For more stories, tool suggestions, and expanded advice, download the full version of this guide to keep (it's free). And come back to this page anytime you need it. Happy selling! |
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Kristina Klausen
Sr. Director, Seller Platform Efficiency |
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POWERUP SPECIAL EDITION eBay Business Efficiency Guide |
Download it free
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 eBay Certified Providers
eBay Certified Providers Terapeak Vendio Additional Seller Resources
AllBusiness.com Entrepreneur Featured Seller
Waste-Not Recycling |
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 Seller success story: Waste-Not Recycling
Recycler's business picks up with strategic planning. |
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Amelia Caruso Owner, Waste-Not Recycling user ID: waste-not-recycling |
Colorado-based Waste-Not Recycling helps find new owners for supplies and equipment no longer needed. Amelia Caruso runs retail operations for the grassroots recycler turned nationwide reclamation service.
Her tips:  Use the reporting tools in eBay Selling Manager or Selling Manager Pro to re-evaluate business objectives.
Look at where you are for 7- and 30-day periods.
Run monthly reports to spot sales trends that drive business.
Touch base with customers through a newsletter once a month to grow repeat business.
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eBay Certified Providers
eBay Certified Provider listing solutions Auctiva ChannelAdvisor InkFrog Vendio Featured Seller
Great Vacs |
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Seller success story: Great Vacs
Fast relisting picks up sales for vacuum seller. |
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Dustin Chaffin Owner, Great Vacs user ID: great-vacs |
Great Vacs, the first vacuum dealer to sell commercially on eBay, has grown into the largest seller of high-end cleaning appliances on eBay. Owner Dustin Chaffin advises other sellers to invest in tools to improve their efficiency as they grow. His tips:
If you sell across multiple channels, use robust inventory and listing software
Make sure you always have inventory available for customers to find and buy.
Use a tool with an automatic relisting feature to ensure you don't miss out on sales
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eBay Resources
Blackthorne Pro Shop for business supplies and systems on eBay Selling Applications
eZ labelZ for eBay eBay Certified Providers
eBay Certified Providers inventory management solutions ChannelAdvisor Vendio |
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Seller success story: Knetgolf
Golf ball seller's system ensures items always end up in the right hands. |
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Shaun Shienfield President, ebay Operations knetgold user ID: knetgolf |
More than 20 million premium pre-owned golf balls move through Knetgolf's Markham, Ontario, Canada warehouse every year. A simple, yet detailed process ensures they all end up in the right hands (watch the video below). Shaun Shienfield, President of eBay Operations for Knetgolf, recommends:
Make sure what you sell is always in stock.
Invest in a good Point of Sale system that communicates with all of your sales channels and reflects accurate inventory.
Automate as many processes as you can using tools like
Blackthorne Pro. |
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Shaun Shienfield of Knetgolf shows you how his company's team processes, sorts, and ships millions of golf balls to the right buyers every year.
2:05 running time. |
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eBay Resources
eBay Shipping Center eBay tools for international trading Free boxes Include tracking or delivery confirmation information Mark items as shipped Printing multiple labels with PayPal MultiOrder Shipping Purchase and print shipping labels Shop for shipping supplies on eBay UPS Savings Program for eBay PowerSellers UPS Special Pricing Program for eBay Sellers |
Selling Applications
Link to UPS WorldShip® My.ShipRush Ship Center eBay Certified Providers
eBay Certified Providers shipping solutions Kyozou ShipRush ShipWorks Additional Seller Resources
UPS® USPS® Featured Seller
Quick Ship Electronics |
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Seller success story: Quick Ship Electronics
How seller Quick Ship Electronics lives up to its name. |
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Jordan Insley Owner Quick Ship Electronics user ID: quickshipelectronics |
Quick Ship Electronics depends on ShipRush to meet the daily demands of shipping while keeping DSRs high and customers happy (watch the video below). Owner Jordan Insley says the following ShipRush features make it possible for Quick Ship Electronics to ship anything ordered by 12 PM the same day.
Grabs sales information daily and puts it all on one screen.
Outputs to the label printer.
Automatically gets USPS® tracking information and emails customers so they can track their packages.
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Quick Ship Electronics lives up to its name, shipping hundreds of electronics a day with help from ShipRush. See the simple process in action.
1:33 running time. |
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eBay Certified Providers
eBay Certified Providers customer relationship management solutions HostedSupport MyStoreCredit Additional Seller Resources
Seller Machine Featured Seller
Sonic Electronix |
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Seller success story: Sonic Electronix
Car audio seller reduces email volume by 30%. |
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Nathaniel Victor Owner, Sonic Electronix user ID: www-sonicelectronix-com |
Car audio and video seller Sonic Electronix has thousands of items listed on eBay at any given moment. Responding to buyer emails quickly was a challenge. By using HostedSupport, Nathaniel Victor and his team were able to reduce emails by about 30%, allowing Sonic Electronix to support more listings. He has this advice for sellers looking to reduce email volume, save time, and improve customer service:
Be descriptive in listings.
Re-evaluate listings regularly and make sure templates include lots of detail.
Use HostedSupport to help manage emails from buyers who have basic questions already answered in the listing such as, "Is this brand new?"
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eBay Certified Providers
eBay Certified Providers business planning and finance solutions Terapeak Vendio WhatDolSell.com Additional Seller Resources
Seamless Development Featured Seller
B&H Factory Outlet |
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Seller success story: B&H Factory Outlet
Designer apparel seller seamlessly integrates operations with a custom end-to-end solution. |
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Jon and Stacie Sefton Owners, B&H Factory Outlet (BHFO) user ID: bhexpress |
Business is booming for B&H Factory Outlet (BHFO) with more than 50,000 items sold each month. Owners Jon and Stacie Sefton had an end-to-end selling solution custom-made to help them stay on track. It integrates every department from photography to shipping to customer service. Within the first three months, DSRs were up, errors were down by 90%, and overall operational efficiency improved by 60%. The Seftons have this advice for other sellers looking to make a similar leap:
As you grow, be willing to adapt to change
Use research tools like eBay Sales Reports, Omniture traffic analysis, and Terapeak to analyze sales trends and your metrics.
If you feel like you can't keep up with growth, look for ways to streamline operations.
Try a variety of tools and meet with providers to find out how each can benefit your business.
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