LET EBAY ASSIST WITH YOUR SALES GOALS

See how you can do it with eBay seller standards

STANDARDS THAT HELP YOU DELIVER BUYER SATISFACTION

eBay seller standards help you deliver great customer service. By knowing what buyers want, you can focus on doing what matters most to them. What's more, eBay seller standards reward sellers who deliver the kind of service that keeps customers coming back for more. eBay standards and protections focus on helping you create happier buyers and building more sales.

Meet your Seller Dashboard

And see your performance

WHAT ARE STANDARDS?

To help you provide service that results in a high level of buyer satisfaction, eBay evaluates your transactions on the 20th day of each month. Your seller performance level will tell you if there are any areas of your business that need your attention. Plus, we'll notify you whenever your level changes.

An enhanced way to measure buyer approval

The enhanced Transaction Defect Report reveals better insights into specific transactions. Besides syncing data daily with your Seller Dashboard, it provides access to defect details and shows those removed from your account. Be sure to download this report each evaluation cycle to save that valuable data in your report history.

See Defect Report details in this video

HELPFUL TIPS TO KEEP YOUR BUSINESS ON TRACK

Follow these best practices to keep your status and buyer satisfaction high.

Get the PDF

MORE ABOUT STANDARDS

Listing

  • Accurately describe the items to meet buyer expectations.
  • Specify the correct item condition—be precise.
  • Upload lots of great pictures—you can post up to 12 (except for motors vehicles listings.)

Shipping

  • Ship and upload a valid tracking number within one business day of receiving payment. Use a shipping service recognized by eBay.

See the full standards
Top Rated Seller program
Customer service tips

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