Warranties frequently asked questions
Why is eBay offering warranties?
A trusted buying experience is one of the most important things shoppers look for when making purchase decisions—particularly for more expensive items. While the eBay Buyer Protection program will cover buyers if there's a problem with the purchase of an item, buyers currently are not covered if the item breaks or is accidentally damaged outside of any applicable manufacturer warranty period. Offering buyers extended warranties on products purchased on eBay is another way we're helping give buyers peace of mind when shopping on eBay.
Why is eBay offering warranties from both SquareTrade and Geek Squad?
In an effort to expand the warranty offering on eBay, buyers can now choose between two warranty providers in select Electronics categories. Both SquareTrade and Geek Squad are leading providers of warranties and are well recognized names.
What will a buyer see when they're shopping for electrical home or garden appliances on eBay?
Only SquareTrade warranties are currently offered on appliances in the Home & Garden category at this time. Warranties from both SquareTrade and Geek Squad are offered in select Electronics categories. Buyers will see an offer to add a warranty to their purchase along with different coverage options.
Will it be clear to buyers that they're not purchasing the warranty from the seller but directly from SquareTrade or Geek Squad?
Yes. The provider name will be displayed in front of the plan as the buyer is selecting a warranty. Once the warranty has been placed in the cart, the full plan name, including selected provider will be displayed clearly showing that the provider is either SquareTrade or Geek Squad. All post-transaction documentation and communication with the buyer will come directly from the relevant vendor.
How do I qualify to have warranties on eBay offered on my listings?
There's no action required. Warranties will be featured on listings that meet the following criteria:
- Items in eligible Electronics and Home & Garden categories on eBay.com
- Below standard and have at least 20 feedback
- All item conditions with the exception of "for parts" listings
- All selling formats except classifieds
- All items with a selling price of $40 or higher
Why aren't warranties on eBay offered in all categories?
We are currently offering warranties in Electronics and Home & Garden based on overwhelming feedback from our buyers. In the future, we plan to expand this program to even more categories.
Do SquareTrade and Geek Squad warranties cover vintage items?
No, neither SquareTrade nor Geek Squad warranties do not cover vintage items. In the event that a warranty is offered on a vintage item in error, a full refund of the purchase price for the warranty will be offered to the buyer.
Are all items eligible for warranties?
Warranty eligibility of each listing is determined by a number of factors – price, condition, category. eBay will automatically associate the eligible warranty with each listing.
Are SquareTrade or Geek Squad warranties on eBay available to International buyers?
SquareTrade warranties on eBay are available to residents of the US and Canada. Geek Squad warranties are ony available to residents of the US.
Are warranties on eBay valid in all states?
Geek Squad warranties are only valid in the United States. SquareTrade Warranties on eBay are valid nationwide in both the US and Canada. They are also valid for APO and FPO addresses, and Puerto Rico.
If buyers purchase an item on eBay along with a SquareTrade or Geek Squad warranty then want to sell the item later, is the warranty transferable to the new owner?
Yes, when you sell an item that is covered by a SquareTrade or Geek Squad warranty to a buyer in the US, and in the case of SquareTrade that includes Canada, any coverage originally purchased with the item is still in effect and fully transferable.
I already offer warranties on the items I sell, can I opt out of this program?
No. SquareTrade or Geek Squad warranties on eBay will be offered on all eligible listings. You are also free to continue market and offer your own warranties on your listings.
What should I do if my customer contacts me about an item that is broken or damaged and covered by a SquareTrade or Geek Squad warranty they purchased on eBay?
For any questions on SquareTrade or Geek Squad services please direct customers to www.ebay.com/services
for more information.
What should I do if my customer contacts me because they're unhappy with their SquareTrade or Geek Squad warranty or Geek Squad remote support plan and and want a refund?
Refer your customer to www.ebay.com/services
for more information on SquareTrade and Geek Squad refund policies.
Where can I learn more about the SquareTrade warranty on eBay?
You can find more information here