We encourage you to offer returns to help you attract more buyers to your listings, increase sales, and provide great customer service. It’s really as simple as that.
The next time you list an item, choose "Returns accepted" or "Returns not accepted" directly in your listing—specify whether you accept returns and if so, under what condition.
When you choose to accept returns, you'll specify the time period in which the item may be returned, how you'll give the refund, who pays for return shipping, and any other details you may want to provide.
As always, buyers will be able to request a return even after your return window has passed, and you can decline that request if the buyer simply no longer wants the item.
However, if the request to return an item is made within the eBay Money Back Guarantee
window for an item that was not as described, eBay may refund the buyer and require you to reimburse us for the refund. In this case, it will count as a defect and toward your percentage of cases closed without seller resolution—unless you ask eBay to step in and help and eBay resolves the case in your favor or the case is found to be not the fault of buyer or seller.