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Hassle-free returns
Give your buyers the confidence to shop—and shop more often—with an easy-to-understand return policy.
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Manage returns, 
hassle-free
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    Learn more about eBay hassle-free returns
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    One seller’s story
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Make returns easy
Save time and cultivate loyal buyers with hassle-free returns
Give buyers what they’re looking for
According to a recent UPS study*, more than 63% of buyers review the return policy before making a purchase, and those who do spend 65% more. What’s more, a surprisingly low number of those purchases are ever returned.
 
eBay hassle-free returns is the easy way to offer and manage the kind of confidence-inspiring return policy that boosts your sales.
Handle returns your way
eBay hassle-free returns makes it easy to establish and manage your return policy according to your own terms and conditions:
  • Accept returns on the listings of your choice and set your own conditions—for example, seal unbroken, with tags still attached.
  • Automate the process completely, or talk to your buyer at any time through the eBay member-to-member communication system.
  • Offer replacements as well as refunds. You specify the return shipping address, and whether or not you want the original item back.
  • When you ship with eBay labels, you’re assured the return shipping cost will never exceed the original shipping price.
Save time managing the refund process, get your final value fees credited automatically, and relist for FREE!
Once you receive your returned item, you issue a refund with the click of a button. Your final value fees automatically show up as a credit on your next invoice. And you can relist for free! You no longer have to wait for a buyer to confirm they received the refund before your fees are returned.
You're protected
With eBay hassle-free returns, you’re protected against buyers who misuse returns. For example, if you suspect a buyer chose your item description as the reason for their return to avoid paying return shipping, or to circumvent the stated terms of the item condition return policy, don’t issue a refund. Simply click the “Dispute Return” button on the refund-item page or in your return status email. An eBay customer support agent will promptly investigate. In many cases, eBay will pay return shipping and even remove any negative feedback. 
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How it works
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The buyer prints a return shipping label in My eBay. You’re automatically notified that a return has been initiated.
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Once you receive the item back, inspect it and—if it’s okay—click the "issue a refund" link right from My eBay. 
 
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Talk to the buyer at any time along the way through the eBay member-to-member communication system.
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If you suspect a buyer is taking advantage, click the “Dispute Return” button on the refund-item page and eBay will review.
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Once you've issued a refund, your final value fees are automatically credited and you can relist your returned item for free!
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*© Comscore, Inc. Online Shopping Customer Experience Study, May 2012. Base=Total Respondents (n=3128).

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