According to a recent UPS study*, more than 63% of buyers review the return policy before making a purchase, and those who do spend 65% more. What’s more, a surprisingly low number of those purchases are ever returned.
eBay hassle-free returns is the easy way to offer and manage the kind of confidence-inspiring return policy that boosts your sales.
eBay hassle-free returns makes it easy to establish and manage your return policy according to your own terms and conditions:
- Accept returns on the listings of your choice and set your own conditions—for example, seal unbroken, with tags still attached.
- Automate the process completely, or talk to your buyer at any time through the eBay member-to-member communication system.
- Offer replacements as well as refunds. You specify the return shipping address, and whether or not you want the original item back.
- When you ship with eBay labels, you’re assured the return shipping cost will never exceed the original shipping price.
Once you receive your returned item, you issue a refund with the click of a button. Your final value fees automatically show up as a credit on your next invoice. And you can relist for free! You no longer have to wait for a buyer to confirm they received the refund before your fees are returned.
With eBay hassle-free returns, you’re protected against buyers who misuse returns. For example, if you suspect a buyer chose your item description as the reason for their return to avoid paying return shipping, or to circumvent the stated terms of the item condition return policy, don’t issue a refund. Simply click the “Report a returns issue” link in My eBay. An eBay customer support agent will promptly investigate and get back to you with answers. In many cases, eBay will pay return shipping and even remove any negative feedback.