According to a recent UPS study*, more than 63% of buyers review the return policy before making a purchase, and those who do spend 65% more. What’s more, a surprisingly low number of those purchases are ever returned.
eBay hassle-free returns is the easy way to offer and manage the kind of confidence-inspiring return policy that boosts your sales.
eBay hassle-free returns makes it easy to establish and manage your return policy according to your own terms and conditions:
- Accept returns on the listings of your choice and set your own conditions—for example, seal unbroken, with tags still attached.
- Automate the process completely, or talk to your buyer at any time through the eBay member-to-member communication system.
- Offer replacements as well as refunds. You specify the return shipping address, and whether or not you want the original item back.
- When you ship with eBay labels, you’re assured the return shipping cost will never exceed the original shipping price.
Once you receive your returned item, you issue a refund with the click of a button. Your final value fees automatically show up as a credit on your next invoice. And you can relist for free! You no longer have to wait for a buyer to confirm they received the refund before your fees are returned.
With eBay hassle-free returns, you’re protected against buyers who misuse returns. For example, if you suspect a buyer chose your item description as the reason for their return to avoid paying return shipping, or to circumvent the stated terms of the item condition return policy, don’t issue a refund. Simply click the “Dispute Return” button on the refund-item page or in your return status email. An eBay customer support agent will promptly investigate. In many cases, eBay will pay return shipping and even remove any negative feedback.