We’re updating our seller fees and benefits starting May 1, 2016. Learn more about the changes
Ship the same day your buyer pays and upload tracking for fastest access to your funds
While your account is below the minimum performance standard required of all eBay sellers, access to funds from your buyer payments may be delayed to promote successful fulfillment. See your Seller Dashboard for your current standing.
How can I get my funds quickly?
To access your funds as quickly as 3 days after eBay can confirm delivery, we recommend that you ship within 24 hours after your buyer pays and print your shipping label on eBay. With eBay label printing:
- Tracking information is automatically provided to eBay
- You get discounted postage rates (the eBay label printing service is FREE)
- Funds for shipping will be available to you immediately (up to $15)
What if I don’t use eBay label printing?
- If you ship directly using USPS, UPS, or FedEx, you can upload your tracking information manually to My eBay. Your funds will still be available 3 days after eBay receives confirmation of delivery.
- Mark the item as shipped in My eBay. Even if you don’t upload tracking, if you mark the item as shipped in My eBay, your funds will be available 7 days after your latest estimated delivery date.
- If you don't provide tracking information or mark the item as shipped, or the estimated delivery date can't be calculated, your funds will be available 21 days after your buyer pays.
Regardless of how you choose to ship, please keep in mind that it might take longer to get your funds if your buyer reports a problem with the transaction.
Other reasons access to funds may be delayed:
Funds could also be delayed if a higher than normal level of risk is associated with this transaction or with your account—for example a sudden spike in eBay Buyer Protection cases, PayPal disputes or claims, unusual selling activity, items with an exceptionally high selling price, or sales in a new category or a category such as tickets, travel, or gift certificates. Learn more.
Best practices for fast access to funds
- Ship quickly
- Specify 1-day handling time for the shortest estimated delivery time (a combination of your handling time plus the carrier's published estimated delivery time).
- Offer an expedited shipping option (package delivered in 1-3 business days).
- Ship within 24 hours after your buyer pays.
- Provide tracking
- Ship with a carrier that offers package tracking and always upload the tracking information to My eBay.
- The easiest way to upload tracking is to buy postage at a discount and print shipping labels on eBay—eBay label printing is a free service. Tracking information is uploaded automatically, funds to cover the cost of shipping (up to $15) will be available immediately, and funds from the buyer will be available 3 days after eBay can confirm the order was delivered.
- If you don't use eBay label printing, manually enter your tracking information into My eBay.
- If you choose not to use a service with tracking, make sure you mark the item as shipped in My eBay.
- Delight your buyer
Frequently Asked Questions
Why do my funds show as pending in my PayPal account?
For sellers with a performance rating below the minimum standard for all eBay sellers, funds show as pending in their PayPal accounts for a period of time to allow for successful fulfillment.
When will my funds be available?
- 3 days after we can confirm the order was delivered, if you pay for shipping and print labels on eBay, or if you ship directly using USPS, UPS, or FedEx and manually enter your tracking information into My eBay. The eBay label printing service is free, your tracking information uploads automatically, and you'll get funds to help cover shipping.
- 7 days after your latest estimated delivery date if you don't upload tracking information but you mark the item as shipped in My eBay.
- 21 days after your buyer pays if you don’t upload tracking and you don’t mark your item as shipped in My eBay.
Please keep in mind that it might take longer to get your funds if your buyer reports a problem with the transaction.
How can I pay for shipping if the money from my buyer isn't available right away?
If you print labels on eBay for USPS shipping (domestic or First Class international), up to $15 of your buyer's funds will be available immediately to cover shipping costs for any order less than $50. When the total order cost exceeds $50, up to 30% of your buyer’s funds will be available immediately to cover shipping costs. If you use PayPal label printing and select USPS postage, you'll need to pay for shipping when you print the label, but we’ll deposit the reimbursement back to your PayPal account within 24 hours. Funds from your buyer will not be made available in advance, to cover shipping costs, for items sent through UPS or Canada Post.
How can I find out the status of my payments?
If you have payments shown as pending in your PayPal account, you'll see the status of these payments in My eBay or Selling Manager, including the estimated date that the funds will be available and steps you can take to help get your funds faster. You can also log in to your PayPal account for up-to-date information on the status of your payments.
Funds availability as shown in My eBay:
Funds availability as shown in Seller Hub:
How will I be notified when my payments are in pending status in PayPal?
If you use eBay's Sell Your Item process to list your item, you'll be notified when you create the listing. When your item sells, the estimated date your funds will be available will be shown in My eBay after you receive payment through PayPal. Also, PayPal will notify you when a payment is received and the funds are in pending status in your PayPal account.
What are eBay's minimum performance standards?
To meet the minimum performance standards required to sell on eBay.com, the number of 1s and 2s you receive on your detailed seller ratings and the number of eBay Buyer Protection cases opened can't exceed a certain percentage of your total transactions with US buyers. Get details.
How will I know if I'm not meeting eBay's minimum performance standards?
Sellers with 10 or more Detailed Seller Ratings (DSRs) over a 12 month period can see their current performance rating in their Seller Dashboard. If your rating is “Below Standard,” that means you are not meeting the minimum. Sellers who fall Below Standard also receive a monthly email notifying them of their change in status.
Which of my listings are affected?
All of your active (“live”) listings, including Good ‘Til Cancelled listings, are affected until you meet the criteria for receiving funds without pending status.
Why does eBay have this policy?
The purpose is to benefit all eBay buyers and sellers by encouraging practices that promote successful fulfillment.
What happens if an eBay Buyer Protection case or PayPal claim is opened while a payment is pending?
If any reversals are initiated while funds from a sale are in pending status—for example, an eBay Buyer Protection case, PayPal claim or dispute, or credit card chargeback – those funds are unavailable until either the seller resolves the issue or the case is found in the seller's favor. If the seller does not resolve the issue or is found responsible, eBay or PayPal will refund the buyer's payment.
Does this policy apply to international sales?
This policy applies to sellers who are below eBay’s minimum performance standard and registered on eBay.com or eBay.ca (either the English or French language version), whether your items ship domestically or internationally. To help get your funds quicker you can upload tracking information from USPS, UPS, or FedEx. In most cases, when we can confirm delivery, funds will be available 3 days after delivery has been confirmed. If you use a different carrier, or when carrier tracking is not available, mark your item as shipped in My eBay and your funds should be available 7 days after the latest estimated delivery date. If no estimated delivery date can be calculated, funds should be available 21 days after your buyer pays.
If my buyer leaves positive feedback, will my funds be available?
No, positive feedback is not necessarily a reliable indication of successful fulfillment because buyers often leave feedback before they even receive the item, or do not leave feedback at all.
What if I improve my performance and my rating is no longer Below Standard?
eBay evaluates seller performance every 30 days. If your rating moves to Standard or Above Standard, or if you achieve eBay Top-rated seller status, your seller performance rating will no longer be a reason why your funds are unavailable.
How does this policy work with items that don't require shipping, such as services?
For affected sellers, funds from sales of services will be available in 21 days from when the buyer pays.
What about items with local pickup?
For affected sellers, if your buyer pays for the item using PayPal and uses local pickup for an item purchased on eBay.com or eBay.ca (either the English or French language version) but not using eBay's Classified Ad format, your funds will be available 21 days after the buyer pays.
What about listings that use eBay's Classified Ad format, including digital downloads?
Sales transacted through a classified advertisement on eBay.com or eBay Classifieds are not affected.
What about transactions using payment methods besides PayPal?
Only PayPal transactions are subject to this action. Payments through other methods are covered by the terms and practices of each provider.
I have more than one account with different statuses. How will my payments be affected?
Funds will be available based on the status of the eBay account from which an item is sold. All accounts with a performance standing below eBay’s minimum standard are subject to this action, including those created by sellers with one or more standard or above standard accounts.
If my performance rating is Standard or above, could funds still show as pending in my PayPal account?
Yes, you could still be subject to having funds show as pending for a period of time if a buyer reports an issue with the transaction or if a higher than normal level of risk is associated with your account—for example a sudden spike in eBay Buyer Protection cases, PayPal disputes or claims, unusual selling activity, items with an exceptionally high selling price, or sales in a new category or a category such as tickets, travel, or gift certificates. Learn more.
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