Shipping
Tools

More control and flexibility
to make you more competitive.

Overview

With new location-specific shipping rate tables coming this summer, you’ll be able to provide more accurate shipping charges to buyers. Also this summer, you’ll be able to customize the days you work and your cut-off time for same-day shipping with a new calendar tool.

Map of the United States

New shipping rate tables

You’ll be able to create up to 20 shipping rate tables and specify shipping charges based on more than 100 regions, the proximity of your warehouse to your buyer’s location, and multiple shipping services. For sellers who a) know the cost of shipping from their location to different regions in the US, and b) are willing to set up and maintain shipping rate tables, this new tool will allow you to more accurately tailor shipping charges to your buyer. You will be able to set your shipping rate table preferences in My eBay and Seller Hub.

Example shipping-rates table

New work days and cut-off time options

A new calendar and cut-off times tool will give you the flexibility to better manage your same-day shipping days. With this new tool, you can set the specific days you work to account for variables such as staffing, weekends, and holidays. You can also use the tool to set your same-day shipping cut-off time handling by day.

You’ll be able to set your calendar preferences and cut-off times in My eBay and Seller Hub later this summer.

Example of handling times
Example of handling times

Why is eBay introducing these new shipping tools?

Sellers have asked for the ability to provide more accurate shipping times and charges to buyers by region, plus flexibility to customize the days they work and cut-off times for same-day handling.

See FAQs

FAQs

Shipping Tools FAQs

Expand all Collapse all
  • Why is eBay introducing these new shipping tools?

    Sellers have asked for the ability to provide more accurate shipping times and charges to buyers by region, plus flexibility to customize the days they work and cut-off times for same-day handling.

  • What are the benefits of using the new shipping rate tables?

    Shipping rate tables can help you more accurately quote shipping charges based on your buyer’s location, which may lead to increased sales. Shipping rate tables will also help reduce your risk of overcharging buyers who are located close to you, or undercharging buyers who are far away.

    In many cases, you should be able to quote lower shipping charges to your buyers by using the new shipping rate tables.

  • What are the benefits of using the new working day calendar?

    The new working day calendar gives you control to set the days of the week you work and cut-off times for same-day handling. This enables you to align your shipping commitments to your business model, staffing, and even order volumes. Currently, eBay defaults all sellers to Monday-Friday working days and a 2 p.m. PT cut-off time.

    Example: Currently, if you do not work on Fridays, your seller performance may be impacted because we count Friday as a workday. With this change, you will be held accountable for shipping on only the days days you select that you work. Remember, days you do not work may extend the estimated delivery dates we display to the buyer.

  • How are shipping rate tables different from calculated shipping?

    Shipping rate tables give you control to input shipping rates that are specific to your shipping costs, whereas eBay calculated shipping applies to standard shipping costs (e.g., in-store rates or eBay’s negotiated discounts).

    This means that you can use shipping rate tables to more accurately share and customize your specific shipping costs based on regions of the country where buyers reside.

  • Will the use of these tools affect my seller performance standards?

    The use of the shipping rate tables will not affect your seller standards, but it should enable you to compete more effectively on item price throughout the US since you can customize your shipping price based on your buyer’s location.

    The working day calendar and cut-off time tool will enable you to more accurately set your working days and same-day cut-off times, which should enable you to more consistently deliver on your shipping promise to the buyer. This should also help your seller performance, as measured by eBay, as long as you are delivering against the promise you set.

  • Do I have to use these new shipping tools?

    The use of these tools is optional, but they should help you more accurately set buyer expectations on when they will receive the items you ship. They should also help you more accurately quote your shipping charges.

  • Where can I find the tools?

    Both tools will be available in early summer in Seller Hub and My eBay.

  • How should I use the working day calendar tool to best meet buyer expectations and eBay seller performance standards?

    Use the working day calendar tool to reflect how you operate your business and more accurately set buyer expectations about your handling time and shipping promise. By factoring in the days you work, staffing levels by day, cut-off times, and order volumes you can customize your working days and cut-off times.

  • How does eBay recommend I use the shipping rate table tool for multiple tables?

    You can create multiple shipping rate tables that replicate your carrier rate tables to offer the most competitive prices based on buyer locations in different regions of the US. The tool gives you control over up to 20 shipping rate tables to account for multiple carriers and shipping locations.

  • How can the shipping rate tables help me if I offer free shipping?

    You can use the tool to set prices by buyer location and provide additional faster shipping options such as overnight delivery, which some buyers may prefer. A best practice is to always offer buyers more than one shipping option.

  • What should I do now to prepare for the launch of these new tools?

    Handling time and ship time are important factors when buyers are making purchasing decisions. The anticipated delivery date is often a key consideration in buyers’ purchase decisions and it is important to offer shipping options that allow faster delivery.

    We recommend you offer same business day or one business day handling. It’s also important to offer multiple shipping options, especially expedited shipping.

    Do not forget to update existing Good ‘Til Cancelled listings with these two best practices.