Frequently Asked Questions
- What are collections
Collections are groups of items curated by sellers, experts, and members of the eBay community around specific themes or topics. They give buyers a new way to browse a selection of items that have been hand-picked to intrigue and inspire.
- Why create collections?
Shoppers on eBay might create collections that:
- Act as shopping lists: For example, things they need to buy as they're expecting a baby.
- Are inspirational: For example, ideas for furnishing their living room.
- Share their style, and connect with eBay members that share similar interests.
- Highlight expertise and knowledge: Best racing bicycles and accessories, for example.
- Serve as a wish list: Items they'd love to buy—or receive as a gift.
- As a seller, you can create collections to:
Showcase your expertise and knowledge to millions of eBay members in the community
- Better market or merchandise your inventory
- Connect with your buyers in-between purchases
- Create a following, as sharing a collection—both on eBay and via social media—is far more compelling to buyers than just sharing an item
- Do I have to create collections?
Creating collections isn't required, but collections offer you a great way to get more exposure for your items to people with similar interests by showcasing both your items and expertise.
- How do I create a collection?
Creating a collection is a breeze. Check out this easy-to-use guide on how to create collections.
- How do I edit my collections–delete an item, add a collection description, or choose a cover image?
There is an easy-to-use guide available with step-by-step instructions on how to edit your collections.
- How many collections can I create?
You can create up to 100 collections.
- How many items can I have in a collection?
You may include up to 200 items in any one collection.
- Can my collections include items from other sellers?
Yes. In fact, one of the best ways to create appealing collections is to include items that best express your collection's theme—regardless of who is selling the items.
- What happens when I follow a collection?
When you follow a collection, you may then see items from that collection in your eBay feed as they're added to the collection. You can stop following a collection at any time. The member who created the collection will not be notified when you unfollow their collection.
- Can everyone see my collections?
Unless you make them private, your collections will be viewable to everyone by default. If you don't want others to see or follow some or all of your collections, you can set them to private, so only you will be able to see them. Learn more about customizing your privacy settings.
To change a collection's status to “private”, follow the steps below:
Find the collection you'd like to make private. Collections that are public can be identified by a globe icon, which appears in the top right-hand corner of the collection thumbnail.
Click on the “This collection is public” link, which appears above your collection's main photo.
Click on the “Yes, make private” button to confirm this action.
Once confirmed, the privacy setting for that collection will read “This collection is private”.
- Why should I make my collections public?
Collections are a great way to showcase your expertise—as well as the items you're selling. Besides appearing on your profile and — for subscribers, your eBay Store — your popular collections may appear on other eBay pages, including eBay Today, the eBay.com homepage, View Item pages, and in search results. It's also a great way to keep buyers in the loop about your new listings.
- If I follow a seller’s collection, will they start sending me emails?
No, not unless you sign up for their eBay newsletters.
- Do collections ever expire?
No. Unless a collection violates one of our policies, it will remain on eBay.com until you delete it.
- What if I don’t have time to build collections? Is this going to impact my holiday business?
We understand how busy it can get during the holidays. While it's impossible to determine the impact collections may have on your holiday business, it is another way to market and get exposure for your items on eBay. Investing a few hours now could really pay off in the long run.
- How can I make sure that eBay is recommending my collections to buyers?
We currently don't offer any sort of reporting on how many times we recommend collections. There are a number of factors that go into how we determine which collections are recommended to buyers, including things like the popularity of a collection and how relevant a collection is to a person's interests. The most certain way to get exposure for your collections is to develop high-quality collections and actively promote them in all of your marketing efforts, including those through social channels like Facebook and Twitter. Learn more about attracting followers.
- Why doesn’t my collection appear in the results when I search on the “Explore Collections” page?
Not all collections on eBay.com are displayed on the Explore Collections page. To optimize the chances your collections will appear on this page, be sure to follow best practices for creating collections, including a minimum of 10-15 items per collection.
- If an item saved in a collection is sold or is no longer available for purchase on eBay, will it be automatically removed from my collection?
No, items saved in your collection will remain in your collection until you delete them&emdash;even if it has been sold or the listing has ended. If an item in your collection has been sold, the “See similar” link will appear in the image description.
Items that are no longer available will appear like this:
As a best practice, be sure to refresh your collections often by adding new items and removing ones that are no longer available.
- If an ended item saved in a collection gets relisted, how will it appear in the collection?
There is no mechanism to update the status of an item in a collection if it's relisted—the item will continue to appear as “Item not available” until the collection is updated with the relisted item. It should be noted that if a member clicks on an item in your collection that has been relisted, they will see the updated listing. As a best practice, be sure to frequently edit your collections and replace items that are no longer available with the relisted items.
- Can I share my collections on other sites, like Facebook or Twitter?
Yes. You can share the URL for any collection not set to private. If you later opt to make a collection private after you've shared the URL, anyone (besides you) who tries to visit your collection will be informed that the page is no longer available
- How do I share collections on social media sites?
After you have created a great collection, you can share it quickly and easily by using the share links (shown below). You can also copy and paste the url.
- What social media site is right for my business?
Beyond the well-known sites like Facebook and Twitter, one way to discover which social media sites might be right for your business is to leverage the power of search engines to find these sites. For example, if you search for "social media sites" you'll find a "List of social networking sites" on Wikipedia that contains links to and descriptions of social media sites around the world.
Also consider doing an Internet search that factors in your target market. For example, if your target market is new moms, do a search on "social media new moms" to find links to articles that can offer you guidance, like "Mother's Day: 5 Social Media Tools for New Moms."
- I already have pages for my business on social media sites. Is there anything I have to do or change to share collections?
No. If you use the Pinterest, Facebook or Twitter icons on eBay to share your collections, it will automatically post it to the account that you are logged into. Make sure you're logged into the account you want to share from before clicking on one of these sharing icons.
- Can I reorder the items in my collection?
You cannot reorder items at this time, but we do plan to add this functionality in the near future. You can, however, identify one listing to be featured as your collection's cover image— which will be the first image that appears in your collection.
- Can I choose a different image other than the main item image to show in my collections?
No, not at this time.
- Why is eBay now advertising collections on View Item pages?
eBay is always looking for new ways to both connect buyers with the items they are passionate about and showcase the depth and breadth of items sellers like you offer. By adding collections to the View Item page, we are creating additional connections between interested buyers and sellers' items.
- How does eBay determine what collections are surfaced on the View Item page?
A number of factors are taken into consideration to determine the relevancy of a collection to the item being viewed—including similar or identical items and collection popularity.
- Will all collections appear on all View Item pages?
No. Collections will only appear on a View Item page when there are a minimum of three collections identified as relevant to the item being viewed.
- Where will collections appear on the View Item page?
Collections will appear at the bottom of View Item pages, below the “See what other people are watching” section, as shown below.
- How many collections will appear on the View Item page?
In order for collections to appear on the View Item page, there must be a minimum of three eligible relevant collections available. The maximum number of collections that could show up on a page is nine.
- Can I opt out of having collections appear on my View Item pages?
We believe this change will offer buyers more information to make better, faster buying decisions so we are not offering sellers the option to opt listings out of this program at this time.
- What should I do to improve the chance that my collections will appear on View Item pages?
To improve the chance your items will appear on View Item pages, we recommend you follow the best practices described on this page for creating quality collections that members will want to follow.
- How do I report collections with inappropriate titles?
To report a collection with an inappropriate title, use the “Feedback on our suggestions” link, which appears to the right of the section title and above the suggested collections, as shown below.
- How do I report items in a collection that violate eBay policies?
To report an item that violates eBay policy, use the “Report item” link that appears above the eBay item number in the top right-hand corner of the item description.
- Do I have to be an eBay member in order to post comments to a collection?
Yes, you must be a registered eBay member to post comments to a collection. Learn more
- How do I post my comments to a collection?
Posting comments to a collection is easy:
- Sign into eBay (You must be a registered eBay member to post comments.)
- Scroll down to the bottom of the collection page.
- Type your comments into the box and click on the Comment button.
- Can I post comments to my own collections?
Yes, you are welcome to post your own comments on your collections.
- How long can comments be and can they include hyperlinks?
Members can post comments up to 2000 characters in length. Members may only hyperlink to other eBay pages.
- Am I required to respond to postings on my collections?
No. While you're not required to respond to postings on your collections, it's a great way to both connect with other members who share your passions and to showcase your expertise and ideas.
- Is there a limit to the number of posts I can add to a collection?
While the number of postings that can be added to a collection is unlimited, members are limited to a total of 50 postings per day, regardless of whether they are posting comments to a single collection or multiple collections.
- Can I block members from posting comments on my collections, or opt-out my collections all together?
No. All eBay members who can view your collections are allowed to post their comments. If you don't want comments posted to your collections, you have the option to make your collections private.
- Can I block members from viewing some–or all–postings on my collections?
No. All comments posted on collections will be viewable by all eBay.com members, unless the comment is removed by either the collection owner or eBay. If you don't want comments to be posted to your collections, you have the option to make your collections private and not visible to other eBay members.
- Can I remove offensive comments left on my collections?
Yes. Collection owners have the ability to remove postings on their collections. To remove a posting from a collection you own, follow these steps:
- Sign in to eBay
- Select the comment you want to delete
- Click on the Delete link that appears under the posted comment.
- Is a member notified if I remove their comment from my collection?
No, members will not be notified when their comments are removed from a collection.
- Will anybody else be monitoring comments for inappropriate content?
A dedicated team of moderators regularly monitor posting activity. These moderators have the ability to both block members from posting comments and remove inappropriate or offensive content that doesn't adhere to our community content policy.
- Will I be notified if a moderator removes a comment from one of my collections?
No, you will not.
- Will I be notified if someone posts a comment on one of my collections?
In an effort to minimize the number of notifications in your inbox, only the first posting within a 24-hour period will trigger a notification.
- Can I opt-out of these notifications?
Yes, all notifications will contain a link that will allow you to opt-out of future comment notifications.
- Is there a limit to the number of comments that will appear in a collection?
All comments posted to a collection will remain viewable unless they've been removed by either eBay or the collection owner.
- Can only members who follow me or my collection comment on it?
No, any registered eBay member who can view your collection will have the ability to post comments.
- What if a member posts transaction-related comments or questions to my collection?
If a member posts questions or comments related to a transaction, you have the option to remove the comment and contact the member privately via My Messages, simply by clicking on their user ID.
- What if another member posts something negative about me or one of my items and I don't see it?
While it's good practice to regularly monitor the comments made to your collections, eBay does have a team of moderators who regularly monitor postings and receive reports from members. They have the ability to remove any postings they see and deem inappropriate or violate our community content policy.
- Do collections with lots of comments enjoy increased visibility on eBay.com?
Relevance and popularity are two of the many considerations that determine which collections are highlighted to shoppers on eBay. We encourage you to follow our top tips for building collections and actively grow the number of members following your collections.
- Can I respond to comments about me or my items in other members' collections?
Yes, registered members can post comments to collections owned by other members.
- Can I request comments about me or my items in other members' collections be removed?
To request the removal of comments posted to other members' collections, please email your request to the eBay moderator team who will assist you with your request for removal.
Following on eBay: Creating Your Profile
- Do I have an eBay profile?
Yes, every eBay member has an eBay profile. You can access your profile either by going to ebay.com/usr/eBayUSERID, or by first clicking on your user name that appears in the top left-hand corner of your home page, then clicking on your user ID that appears in the first section of the drop down menu.
Note that until you edit your profile, it will display the default profile image and cover photo.
- How do I customize and edit my eBay profile?
We encourage you to customize your profile by adding your profile image, cover image and a short description of who you are and what interests you. Please remember that your profile is visible to all eBay members who visit your profile, so be smart about the information you include as it will be publicly available.
Here's how to customize your profile:
Access your profile by going to ebay.com/usr/eBayUSERID.
To upload a photo or add information about yourself and what you're passionate about, click the pen icon in the appropriate area, as shown below:
To upload a cover image, click 'Add cover'.
Note: You can reposition your photo within the space provided
Once you are happy with how your profile looks, click the 'Done editing' button.
- Can I customize my new profile with HTML?
No, the new profiles do not allow for HTML customization.
- Can I upload any kind of imagery I want to my profile?
Yes, as long as the imagery complies with eBay's policy on images and text. We encourage you to personalize your profile with images that express who you are or your unique brand. Don't forget that the photos and information you include in your profile will be visible by all other eBay members who visit your profile.
- What size does my profile and cover image have to be?
Your profile image dimensions should be 150 pixels wide x 150 pixels tall and your cover image should be 1200 pixels wide x 270 pixels tall. Each picture file can be as large as 5MB. Note that you can upload an image with larger dimensions and it will be cropped automatically. You can move the image within the space provided to your liking.
- Does this new profile replace my My World profile?
Yes, this new profile has replaced your MyWorld profile. All the important information from your MyWorld page has been moved over to the new profile page. The new profile doesn't include some MyWorld features such as Business Info, Guestbook, and most of Bio, but you can easily enter this information in the 'What the world should know about me' section of your new profile.
- Does this new profile replace my About Me page?
Yes, this new profile will replace your About Me page. All About Me links will be directed to your profile page.
- Can I customize my MyWorld page. What happens if I don’t customize my profile?
As part of the rollout of the new profile pages, we have made every effort to move information over from your MyWorld profile to your new profile (with a few exceptions). There is no action required on your part—as this information was moved over to your profile page automatically—but we do recommend you take a look at your new profile to make sure no updates are needed.
- Why wasn’t all my MyWorld information moved to my new profile?
The new profile is based on our research about what's most important to buyers.
- Where did the MyWorld guestbook feature go?
Our research showed that the guestbook feature was not often used by shoppers so it was replaced with other features of value to both buyers and sellers.
- Where does a member’s location appear on the new profile page?
A member's location now appears under the User Feedback information.
- I am concerned about my privacy. What if I don’t want buyers to know my location?
Only your country will be displayed on your profile page. Note that item locations still appear on your listings pages.
- What should I do if I don’t want some of the things I follow to appear in my profile?
- What if I don’t want a certain user to follow me? Can I block them from following me or how do I hide this from showing on my profile?
Any eBay member that is following you will show on your profile. You are not able to block members from following you or make this private. Learn more about customizing your privacy settings.
Order Discount and General
- What kind of listings would qualify to be part of an offer?
The minimum requirements for qualification in a special offer are:
- Items must have PayPal as one of the valid payment options.
- Items must have a Buy It Now option. No Auction types are supported. Best Offer type with a Buy It Now component is supported, but discounts will only be applied if a purchase is made through Buy It Now. Once the buyer has made a "best offer bid" and that bid is accepted, the item is no longer eligible for order discount offers.
- When entering or selecting SKUs for SKU based offers, multi-variation (color, size, style, etc.) items/listings must include the parent SKU ID to be eligible for the offer. Child variation IDs do not need to be added and will automatically be fetched per the parent SKU ID. If only the child SKU ID is included in the offer, this item will be ignored.
- Items with a Minimum Advertised Price, or MAP, treatment (item price is not displayed because it is below the Minimum Advertised Price) are not supported.
- What are SKUs? Where do I set SKUs?
"SKU" stands for "stock-keeping unit", which is a general term for a catalog number for a specific item. SKU is also called "Custom Label" in eBay's selling tools, such as Selling Manager, Selling Manager Pro, the bulk edit and revise tool in My eBay, File Exchange and API.
A SKU number can refer to a number generated by the manufacturer, or it can be a number that a seller creates for each item to manage their inventory.
The SKU number for an item is provided by the seller when an item is listed or after it has been listed. Using SKUs or custom labels make it easier for you to re-list products with the same SKUs or custom labels, without having to also configure cross-sales for them each time.
You can add or edit SKU numbers in the "Custom Label" field of your listings using Selling Manager, Selling Manager Pro, the bulk edit and revise tool in My eBay, File Exchange and API. Learn more about these eBay selling tools.
- Will creating and managing promotions on eBay improve my position in Best Match on the search results page?
There's no "silver bullet" for getting a good position in search. Creating and promoting promotions on eBay will not directly give you an advantage in your listings' search results rank; however, sales of all items with a special offer will count as a sale for each item's listing. As a result, the listing will automatically move up in rank in Best Match over time as sale is taken into account in the Best Match algorithm. More importantly, by creating offers you are funneling buyers from search to shop your items alone.
- Will my order discount offer show up on other international eBay sites if my items offer worldwide shipping?
The eBay tool for creating and managing promotions does not currently support global offers. If you have listings on eBay.com that offer worldwide shipping and also configured offers through the promotions tool on the US site, buyers will only see your offer if they browse eBay.com.
- In what order will items for my offer be displayed on the item pages?
In order to enhance the relevance of cross-sold items that are displayed on the Item page, the eBay promotions tool will use an algorithm based on item price, shipping price, and quantity sold to determine the order in which your configured items are displayed. If your items are new and do not have sales history on eBay, the promotions tool will use the order in which you provided the SKUs to determine the display position.
- Is there a way I can configure the event to surface inventory in the order I prefer?
Sorry, there is currently no way to change the order, the order is determined based on sales over impressions, so the best performers get the prime placements. Large inventory sets: If offer is a whole store offer or maps to multiple categories, Promotions Manager fetches the other items in the offer for the same category and then displays the item based on popularity (impressions / sales).
Small inventory sets: If the # of eligible items is less than 500, Promotions Manager grabs all of the eligible items and displays based on popularity, i.e. (sales / impressions).
We recommend sellers to break out sale events into logical inventory groups that people would tend to shop as a whole. The promotions team is working on improving this functionality.
- Can I change the order of priority if an item falls under two promotions?
- Can I add a SKU to my offer that I have not yet listed on eBay?
You can add a SKU to your offer even if you have not yet listed any item on eBay with that particular SKU. However, this SKU will essentially be ignored until an item with this SKU can be found for display with the offer.
- What is the limit of SKUs that can be listed in an offer? Is this limit going to change?
You can list up to 500 SKUs with each Order Offer. The limitation is in scope for the future roadmap.
- I have more than 500 SKUs that I need to put on a promotion. How can this be done?
If you have more than 500 SKUs for the promotion the best practice is to select items by store category. You can also create a second store category for items to be placed in a promotion. If you cannot create new store categories, you will need to separate the items into different order size promotions.
- How are the discounts distributed?
The total discount from your special offer will be applied to the buyer's order subtotal. The order discount is then itemized across all items (primary and related) applicable to the offer on a cost weighted basis. This is an industry standard that's designed to protect sellers from buyers getting an item for a steep discount when returning the more expensive item. To prevent buyers from getting any discount when returning part of the order and no longer satisfy the discount conditions, you can change your return policy to not accept partial returns.
- How long does it take for my edits to take effect on a live offer?
Any changes you make to your offer will usually take effect immediately, but may take up to 15 minutes.
- How long does it take for edits to my listings to be reflected on my live offer?
Most edits to your listings will appear immediately on your live offers. In the case where you change a listing to offer free shipping in order to qualify for an Accessory Discount offer, it may take up to 4 hours before the listing will appear with your live offer.
- Can I change the items that qualify for an offer once it has been active?
You can edit inventory rules and the list of SKUs selected for your offer at any time. Remember, you must have at least one SKU listed within your offer for it to be active.
- Can I schedule my offer in advance?
Yes, Promotions Manager allows you to set offers to activate at a future date/time and specify the date/time when the offer should automatically deactivate. Once an offer is live you can also edit it, put it on hold, or end it prior to the specified end date.
- Can I schedule when to place my offer on hold or when to reactivate my offer?
The eBay tool for creating and managing promotions does not currently support the ability to schedule offers to be held or reactivated at a specific time. When you choose to place an offer on hold or resume an offer, it will take effect within 15 minutes.
- How do I exclude SKUs from a promotion?
You can exclude up to 100 SKUs from a promotion on an item by item basis or by exclusion rule using eBay or seller store category. This can be done as part of Step 2 of offer creation, “Choose qualifying items for your offer.” You would select “Create exclusion rule.”
- How can I create a codeless coupon offer?
Codeless coupon offers give you the ability to offer exclusive coupons to buyers of your choosing. Once the promotion is created, a link is generated for you to share with your customers. The coupon is hidden from general search, and only buyers who have access to the link will be able to take advantage of the promotion. The coupons are a great option for customer service issues, as well as Facebook, Twitter type promotions.
- Can I limit the quantity purchased by buyers?
No, not at this time. Buyers will be able to add multiple items, and or quantity with this offer if they wish. If you want to limit the amount of purchases made, it’s better to shorten the time period of the offer.
- Is there a way to target certain user ID’s? I’m worried my link will go viral.
No, not at this time. We cannot guarantee that your coupon will stay private. If a buyer shares the link, it’s possible for the link to go viral. If this is of concern, be sure to shorten the time period for the offer.
- I created my offer, but how do I know that I created it correctly?
The easiest way to make sure the promotion is set up the way you envisioned, you can preview the offer. To preview the offer click on the “more” tab under the promotion. You can preview the link for any scheduled promotions, or to review any possible issues. If the promotion is live, you can also view the targeted URL link. This link will allow you look at the offer as a buyer would.
- I created a coupon but my buyers cannot see it. What’s wrong?
The codeless coupon option is only available to customers who have the link. This means buyers who have found your item via search will not see the discount. If your buyers are still not able to see the coupon via the link you sent, please review the items in the promotion.
- Help! When I look at the listing without clicking on the link I can see the promotion. Does this mean that all my buyers can see the promotion?
No, the promotion is saved through cookies. If you close the browser and then re-open it you will still see the promotion. If you want to check your listings try reviewing the item in a different browser. This means try it in Internet Explorer and try to view it in Google Chrome.
- Will the promotion end when my quantity runs out? What happens when I add more quantity?
The promotion will remain active on your promotion dashboard, however if the item does not have quantity we will not show the item in the promotion. Once the item has active quantity it will show in the promotion again.
- Can I set up a promotion if I have a scheduled listing?
Yes, the promotion will show on the listing once the item is “searchable” on the site. To check if your item is searchable on the site, put the title in the search bar. If your item does not come up in the search results it means the item is still indexing on the site. Indexing is usually quick, but in some categories can take up to 6 hours to show up in search.
- I have the option to do minimum quantity or minimum order. What’s the difference?
- If the goal is to mark down each item by a certain percentage or dollar amount it’s best to select minimum quantity, purchase 1. This will mark down each item. Example: Buy 1 save 20%
- If the goal is to get the buyer to spend more than the average selling price, it’s better to select the minimum order. Example: Spend $100 and save $20.
- If you want to encourage buyers to add more quantities of the item, it’s ideal to set minimum quantity. Example: Buy 2 items, and save 20%.
- Can I offer a shipping discount and a different offer?
Shipping discount offers may be applied on top of all other discount offers. The shipping discount threshold is evaluated after all other discounts have been applied.
- Can I run more than one offer at a time?
Yes. Multiple offers may apply to a given item or sets of inventory however, the buyer will only see one offer message displayed at a time. If the same item is in more than 1 promotional offer at one time, you can prioritize which promotion the customer sees. If you do not specify prioritization, preference our promotions display logic will automatically prioritize offers.
- Can I use Shipping Discounts in Promotions Manager if I already have a promotional shipping rule through My eBay: Combined Payments and Shipping Discounts?
Yes. Existing promotional shipping rules through site preferences remain in place and active. In the event that both types of shipping discounts apply to a given item, the buyer will automatically receive the greatest discount in cart and checkout. We will only apply one offer per group of eligible items.
- Can I offer expedited shipping discounts even if my listings do not have expedited shipping as an available option?
Yes. Promotions Manager Shipping Discounts overwrite the listing level shipping options during the promotional period. Once the offer ends or is deactivated, the listing level shipping options will be displayed to buyers. The shipping service selected as part of the offer will be passed back to you in the fulfillment section of the transaction details.
- What minimum order size or minimum order value should I set for my shipping discount?
Set thresholds that are slightly above your average order size or average order value on eBay to encourage buyers to buy more items or spend more per transaction than they otherwise would.
- If I offer a shipping discount offer with a spend threshold on a transaction that also qualifies for an order size discount, how will the spend threshold be evaluated?
Shipping promotion spend threshold rules are always evaluated against the order subtotal of eligible items after all item discounts have been applied.
- Can I offer expedited shipping services as part of my shipping discount offer even if I do not offer it at the listing level?
Yes. The shipping services you select will overwrite the shipping services you offer at the listing level. However, we do not recommend offering expedited options unless you can support handling times of 1 day or less.
- Can I offer a shipping discount and a different offer?
Shipping discount offers may be applied on top of all other discount offers. The shipping discount threshold is evaluated after all other discounts have been applied.
- When I select the % off form the drop-down, does this filter items based on which items are discounted by that amount?
No. This selection does not affect the items included in the offer; it only determines how the offer is worded for the buyer. Items will be included in the sale event regardless of the size of the discount. The criteria for inclusion in a sale event are:
- Items must have strike-through pricing (STP) or Markdown Manager pricing treatment
- Items must meet the inclusion/exclusion rules selected or be included in the selected SKUs or Item IDs
- When I select the % off form the drop-down, does this apply at an additional discount to the items I select for the event?
No. Sale events are merchandising opportunities for already discounted items. A sale event created through Promotions Manager does not apply an additional discount. If you want to apply a % discount to a set of items, you can create an order discount with a minimum quantity threshold of 1 item.
- Can I charge a shipping cost?
The primary item in an Accessory discount offer can carry a shipping cost. However, all related items must offer free shipping as one of the domestic shipping options. The related item listings can charge a fee for international shipping. Make sure you offer the same class of service on the primary item as the related item’s service that has free shipping to consolidate bundled purchases into one order, so you can send the order in one box and reduce your ship costs.
- Can I add a SKU to my offer that I have not yet listed on eBay?
You can add a SKU to your offer even if you have not yet listed any item on eBay with that particular SKU. However, this SKU will essentially be ignored until an item with this SKU can be found for display with the offer.
- What is a “primary SKU”? What kind of merchandise would be appropriate to offer as a “primary SKU”?
Examples of primary SKUs include:
- Items that have related or optional accessories. (e.g. cameras, laptops, TVs, furniture, tents).
- Books or DVDs. For example: "Season 1" of a given TV series, a sequel to a movie, or a book that is a part of a series of related stories.
Primary SKU items must meet the criteria mentioned above to qualify for an accessory discount offer.
- What is a “related SKU”? What kind of merchandise would be appropriate to offer as a “related SKU”?
A related SKU item is generally an accessory or item that complements the primary SKU item. For example:
- Extra lenses, camera cases, or batteries that are compatible with a camera.
- Games or extra controllers for a video game console.
- DVDs in a series, such as "Season 2" of a TV show.
- Books in a series, such as "Volume 1" and "Volume 2" of a story.
- A matching chair to a sofa set.
- Camping accessories for a tent.
Related SKU items must meet the qualifying criteria mentioned above, and offer free shipping as one of the shipping options in order to be included in an Accessory Discount offer.
Related SKU items not meeting any of these conditions will not be displayed as a part of the Accessory Discount offer on the Item page.
Related items sell best when they are priced at about 20% the price of the primary item. Lower priced items are easier to sell to buyers than an additional item that is the same or higher price than the primary item.
- Can I attach the same group of related items to multiple primary SKUs at the same time so that I can be more efficient?
Yes, you can attach the same group of related items to up to 500 primary SKUs at a time through the web-based tool, Excel bulk upload or the API. This means that each of the 500 primary SKUs will display the same set of related items. Research shows that showing accessories and relevant related items is essential to sales, so use this feature only when you genuinely have interchangeable related items.
- What is the limit of related SKUs that can be listed in an Accessory Discount offer?
You can list up to 14 SKUs for related items with each Accessory Discount offer. For example:
- Your primary SKU items are different Canon SLR cameras.
- Your related SKU items can include a combination of up to 14 compatible telephoto lenses, macro lenses, camera cases, camera bags, flash attachments and spare batteries.
- I use Markdown Manager, will my items show a double discount?
If you use Markdown Manager, the discounts you configure for Accessory discount offers will be on top of the marked down prices.
- Can my buyer purchase the related item without buying the primary item?
Buyers are not able to purchase your related items alone at the discounted price you offer as part of the Accessory discount offer. They must purchase the primary item together with one or more related items in order to get the discounted price.
- I have multiple related items. Can I set a limit as to how many related items the buyer can purchase?
No, if you have multiple related items, the buyer will be able to add each related item to their cart. There is not a way to limit the amount of related items they purchase. If you wish to set a limit, you may consider only adding 1 related item, and setting a limit on that item.
- I have a shipping discount and a related item offer. Can the buyer get both discounts?
Yes, Shipping discount offers may be applied on top of all other discount offers. The shipping discount threshold is evaluated after all other discounts have been applied.
- Can I pick what related items appear first?
In order to enhance the relevance of offer merchandise displayed on the View Item page, eBay Promotions Manager will use an algorithm based on item relevance, to determine the order in which your configured items are displayed.
- You can opt to offer discounts as a specific dollar amount or as a percentage off the regular price of related items/ related SKUs. For example:
- $10 off the regular price of a camera bag with a purchase of a Canon camera
- 20% off the regular price of a macro lens with a purchase of a Nikon camera
- What happens if a buyer returns the primary item in a Related Item Offer but keeps the related items?
All discounts are prorated and deducted from the regular price of all items in a special offer. Discounts on the related item(s) will be distributed proportionally to the primary item so that buyers would not end up getting the full discount on the related items they keep when returning the primary item only. In this case, you will be responsible for crediting the buyer the price of the primary item after discount.
- Will discounts on related items apply only to bundle sales, or will buyers be able to get the discounted price if they purchase only the related item?
Buyers must purchase the primary item together with one or more related items in order to get the discounted price.
- Will the individual items sold with a special offer appear as separate line items in order details?
All individual items sold with a special offer that have the same shipping service will be grouped together as a single order in order details. You will continue to have the ability to provide one tracking number for all items in an order or provide different tracking numbers for individual item(s) in an order.
- How do I consolidate bundled purchases into one order, so I can ship the order in one box and reduce shipping costs?
Make sure you've set the "Offer Combined Payments and Shipping" preference to "Yes" in My eBay - Site Preferences > Shipping Preferences. If you are directly integrating with the eBay API use eBay's GetOrders API (not GetTransactions API) or the hierarchy of orders versus items when using eBay's SoldReports API in Large Merchant Services. If you receive orders through Channel Advisor, in some circumstances bundled orders may be split into individual transactions.
- How will final value fees be calculated?
The final value fee on your listing will be calculated based on the total amount of the sale, including the cost of the item after discount, shipping, and any other fees a seller may charge, excluding any sales tax.
- What is eBay File Exchange?
eBay File Exchange is an advanced selling management tool that enables sellers to load and manage their inventory on eBay easily and efficiently. Once sellers create a data file using an eBay File Exchange template, they can upload their data file from the Upload New and Revised Listings page.
- How much does it cost to use eBay File Exchange?
eBay File Exchange is free to sellers, but all standard eBay fees apply to any eBay listings uploaded using eBay File Exchange.
- Who should use eBay File Exchange?
This tool is valuable for sellers who want to upload and manage their eBay inventories in bulk.
- How do I sign up for an eBay File Exchange Account?
You can sign up on the eBay File Exchange Overview page. You can start using eBay File Exchange as soon as your registration is complete.
eBay File Exchange Benefits
- How does eBay File Exchange work?
Sellers create inventory data files that are based on the eBay File Exchange templates. Sellers can upload their data files to eBay File Exchange in one of two ways: (1) from their account page interactively or (2) from their script programmatically. eBay File Exchange processes data files, runs the requested actions, and creates a Load-Results report that sellers can download.
- What type of changes can I make to my listings?
Sellers can upload files which add, revise, relist, and end listings. Sellers can end their Stores’ listings and create them in another format to move inventory out of their Stores. They can also perform some basic post-sale management tasks such as leaving feedback or identifying items for which they have received payment or shipped to the buyer.
- Can I use eBay File Exchange to list on eBay’s international sites?
The following eBay sites support eBay File Exchange: US, Canada, Germany, UK, France, Italy, Spain, Taiwan, and Austria. Before using eBay File Exchange on these international sites, visit the individual country or region sites to create custom eBay File Exchange templates for those sites.
- How long will it take to process my files?
eBay processes data files within a few hours; however, larger data files may take longer.
- Are eBay File Exchange listings eligible for listing day promotions?
Generally, any eBay File Exchange listing action that is completed before the end of a promotion will be eligible for the promotion. Sellers can use the data files to specify a time and date when the listing request should be completed or cancelled that coincides with the end of the promotion. However, you should double check the terms for each promotion to confirm that your listings are eligible.
File Exchange Formats
- What data file characteristics are required?
The data file should be submitted in CSV (comma-separated values) format. This CSV format is compatible with Microsoft Excel. The file must be no larger than 15 MB and cannot exceed the maximum number of listing requests that the seller is allowed during a 24-hour period.
- What information is required in the data file?
Sellers must specify the action requested (add, revise, relist, end), ISBN or UPC eBay category ID, and normal eBay listing-related details such as listing format (Auction-style, Fixed Price) and seller features (Bold, etc.). For specific information on the data file format, please refer to the eBay File Exchange User Guide, which is accessible to eBay File Exchange sellers.
- Does the eBay File Exchange data file format work with other eBay selling tools?
At this time, the eBay File Exchange data file format cannot be used with the import function that is part of the other eBay seller tools.
- Where can I get the eBay File Exchange template?
Once you have an eBay File Exchange account, go to your account page to download and populate an eBay File Exchange template.
- How do I send eBay the data file?
You can upload your data files from your account page interactively or programmatically via scripts. Please see the eBay File Exchange User Guide for more information regarding these options.
File Exchange Support and Feedback
- Where can I find more specific instructions about using eBay File Exchange?
Once you have an eBay File Exchange account, you can access the eBay File Exchange User Guide from your account page.
- Are there account representatives to support sellers using eBay File Exchange?
There are no account representatives for eBay File Exchange. Once you create your eBay File Exchange account, you will be able to access helpful and thorough product documentation.
- How can I provide feedback regarding eBay File Exchange?
Contact Customer Support on the eBay File Exchange Help page to send feedback.
- Why do my funds show as pending?
The most common reasons your funds would show as pending are you have a limited selling history or you aren't meeting eBay's minimum performance standards.
- How can I pay for shipping if the money from my buyer isn't available right away?
If you print labels on eBay for USPS shipping (domestic or First Class international), up to $15 of your buyer's funds will be available immediately to cover shipping costs for any order less than $50. For any order with a total cost that exceeds $50, up to 30% of the funds from you buyer will be available immediately to cover shipping costs. If you use PayPal for USPS, UPS or Canada Post, you'll need to pay for shipping when you print the label but the reimbursement will be deposited back to your PayPal account within 24 hours.
- What can I do to get my funds faster?
The most important thing you can do to help get your funds faster is ship the same day your buyer pays and follow good shipping practices. Based on your shipping method and the shipping information you provide, here's when your funds should be available:
- 3 days after we can confirm the order was delivered, if you pay for shipping and print labels on eBay or if you ship directly using USPS, UPS or FedEx and manually enter your tracking information to My eBay.
- 7 days after your latest estimated delivery date if you don't upload tracking information but you mark the item as shipped in My eBay.
- How is the estimated delivery date calculated?
Your estimated delivery date is determined using a combination of your handling time plus the shipping carrier's published estimated delivery time for the service selected by your buyer.
- What's the longest period of time funds may show as pending and be unavailable?
If you don't provide tracking information, mark the item as shipped, or the estimated delivery date cannot be calculated, your funds could be unavailable for up to 21 days.
- How can I find out the status of my payments to manage my cash flow?
If you have payments shown as pending in your PayPal account, you'll see the status of these payments in My eBay or Seller Hub, including the estimated date funds will be available and steps you can take to help get your funds faster. You can also log in to your PayPal account for up-to-date information on the status of your payments.
- Funds availability as shown in Seller Hub:
- What is considered a limited selling history?
Sellers are considered to have a limited selling history until three conditions are met:
- It's been more than 90 days since your first successful sale
- You have more than 25 sales transactions and
- You have more than $250 in total sales.
- Where can I see my selling history?
Login to my eBay and check your Seller Dashboard to see your total number of selling transactions, total sales volume, and time since you registered as a seller.
- How will I know if I'm not meeting eBay's minimum performance standards?
Sellers can see their current performance rating in their Seller Dashboard. If your rating is “Below Standard,” that means you are not meeting the minimum.
- How will I know if I'm affected?
If your transaction is affected by this because you have a limited selling history, or you have fallen below eBay's minimum selling standard, you'll be notified that you are affected when you create the listing. You'll also see new information in My eBay, including the estimated date funds will be available. Additionally, you'll receive a notification from PayPal when a payment is received and the funds are in your Pending Balance in your PayPal account.
- Which of my listings are affected?
All of your active or “live” listings, including Good 'Til Cancelled listings are affected.
- My seller dashboard says my performance rating is “Above Standard” so why do my payments show as pending?
It is possible to have an Above Standard rating and still have your payments show as pending because you have a limited selling history—90 days or less from your first sale, 25 or fewer sales transactions, or $250 or less in total sales.
- If I don't have a limited selling history and my performance rating is Above Standard, could I still be subject to having my payments show unavailable for a period of time?
Yes, there may be other PayPal policies that impact the availability of funds if a higher than normal level of risk is associated with your account--for example a sudden spike in eBay Money Back Guarantee cases, PayPal disputes or claims, unusual selling activity, items with an exceptionally high selling price, or sales in a new category or a category such as tickets, travel, or gift certificates. Learn more.
- What if I improve my performance and my rating is no longer Below Standard?
eBay evaluates seller performance every 30 days. If your rating moves to Above Standard or Top Rated seller status, your seller performance rating will no longer be a reason why your funds are unavailable.
- What happens if an eBay Money Back Guarantee case or PayPal claim is opened during the time the payment is pending?
If an eBay Money Back Guarantee case, PayPal claim or PayPal dispute is opened, or a credit card chargeback is received or other reversal is initiated during the time the payment is pending, funds for that sale are unavailable until the seller resolves the issue or the case is found in the seller's favor. If the seller does not resolve the issue or is found responsible, eBay or PayPal will refund the buyer's payment.
- I sell internationally. Will these transactions still be subject to this change?
If you are a seller registered on eBay.com or eBay.ca (either the English or French language version) this change will apply to all of your listings on these three eBay sites whether your items ship domestically or internationally. To help get your funds quicker you can upload tracking information from USPS, UPS, or FedEx. In most cases, when we can confirm delivery, funds will be available in 3 days after delivery has been confirmed. If you use an alternate carrier or when carrier tracking is not available, you can still mark your item as shipped and your funds should be available 7 days after the latest estimated delivery date. If no estimated delivery date can be calculated, funds should be available 21 days after the buyer pays.
- What about transactions using payment methods besides PayPal?
Only PayPal transactions are subject to this action. Payments through other methods are covered by the terms and practices of each provider.
- What about items that don't require shipping such as services?
For affected sellers, funds from sales of services will be available in 21 days from when the buyer pays.
- What about listings that use eBay's Classified Ad format, including digital downloads?
Sales transacted through a classified advertisement on eBay.com or eBay Classifieds are not affected.
- I have more than one account. How will my payments be affected?
Funds will be available based on the status of the eBay account from which an item is sold. All new accounts, even those created by established sellers, are subject to this action.
- What about items with local pick-up?
If your buyer pre-pays for the item with PayPal and uses local pick-up for an item purchased on eBay.com or eBay.ca (either the English or French language version, but not using eBay's Classified Ad format), your funds will be available 21 days after the buyer pays.