The form on this page is sent to a team that supports professional security researchers. The Security Research team does not have access to customer information or the ability to resolve customer issues. If you are not a professional security researcher, please use the following contacts to avoid delay with resolving your issue:
Our team of dedicated security professionals works vigilantly to keep customer information secure. We recognize the important role that security researchers and our community play in keeping eBay and our customers secure. If you discover a site or product vulnerability, please notify us using the guidelines below.
To encourage responsible disclosure, we commit that - if we conclude that a disclosure respects and meets all the guidelines outlined below - we will not bring a private action or refer a matter for public inquiry.
Do not engage in security research that involves:
- Potential or actual damage to eBay users or systems or applications.
- Use of an exploit
- to view data without authorization
- that involves the corruption of data.
- Requests of compensation for the reporting of security issues either to eBay, or through any external marketplace for vulnerabilities, whether black-market or otherwise.
We thank all for their contributions, but from time to time, we will want to publically acknowledge and thank members of our researcher community on our Responsible Disclosure Acknowledgement Page (and elsewhere) for their contributions. We will contact you once the vulnerability you've reported has been resolved to ask you whether you would like your name to be displayed on this page.