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eBay has got you covered |
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Learn more about how to shop safely and how eBay Buyer Protection works for you.
Contact the
seller
eBay provides you with the ability to contact the seller if you have questions. Learn how and when to use this feature.
Review
Feedback
Feedback is a member's reputation on eBay - it's a powerful tool enabling you to know more about the seller before you make a purchase.
eBay Buyer Protection
If you don't receive the item, or it's not as described, eBay
Buyer Protection will cover your purchase price plus original
shipping.
Item return
policies
Many sellers offer a return policy - learn how to find if your seller does, and what this means for you.
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Paying Safely and Protection Programs |
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The benefits
and risks of different payment methods
There are a number of ways to pay on eBay - learn the benefits and risks of each payment option.
PayPal
PayPal is the fast, easy and secure way to pay and be paid on eBay.
eBay Buyer Protection
eBay Buyer Protection covers items purchased on eBay with eligible payment methods that are not received or not as described in the listing. Some purchases are not covered, including prohibited or restricted items and items listed or that should be listed in the Motors (except for Parts and Accessories) and Real Estate categories. Most Business and Industrial categories are covered by eBay Buyer Protection. Remember, eBay Buyer Protection doesn't cover fraudulent charges or buyer remorse. Also, items must be purchased on the U.S. eBay.com website to qualify for eBay Buyer Protection coverage, and are covered for 45 days from the date of payment. Purchases made on Half.com and classified listings on eBay.com are not covered.
eBay Motors' Vehicle Purchase Protection
eBay Motors Vehicle Purchase Protection provides coverage of up to $50,000 against certain losses associated with some types of fraud. You are automatically enrolled in the program at no charge when you complete the purchase of an eligible vehicle on the eBay Motors site.
eBay Business Equipment Purchase Protection
Purchase of capital equipment are protected for up to $20,000 or the equipment purchase price, whichever is lower. Learn more.
Protection for eBay Sellers
Learn more about how eBay protects sellers.
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Must use Buy It Now and PayPal.
