Protecting customer privacy and data is a priority at eBay. We use eBay Secured Email to provide a safe, quick, and secure way to email sensitive (restricted or confidential) information. Securing messages ensures that email and documents that contain sensitive data is not released to those who do not have a "need to know."
eBay Secured Email uses email encryption to safely transmit the email's content across the Internet.
Encryption is an electronic means of protecting a communication by altering it so that it is unintelligible to unauthorized parties. A message is encrypted by software that encodes the message, or wraps it in information so that only the designated recipient can open (or decode) it.
When a secure message is sent to you from eBay, you will receive notification via email informing you that eBay has a secure email message waiting for you. The email will contain a link connecting you with the eBay Secured Email webpage, where you will be able to view your email message.
When you send regular email through the Internet, there is no guarantee of encryption or security. By contrast, in order to view or send eBay Secured Email messages, you must be logged on to the website with the User Name and Password you created when setting up your eBay Secured Email account. We use encryption to protect your private information.
Depending on your browser, you might see small image of a lock somewhere on your browser window in the lower left corner or right next to the browser address bar. Additionally, the website starts with https, rather than http. The 's' stands for secure.
No. eBay Secured Email uses a combination of email and html. So if you are able to access the Internet, you have everything you need to use eBay Secured Email.
Mobile devices are not currently supported.
Yes. Your username is your email address, and was created when you were sent an encrypted email from eBay. You will create a password when setting up your eBay Secured Email account. Your password must be at least 8 characters long and it must include an uppercase letter, a lowercase letter, a digit and a punctuation mark.
Use the "Forgot Password?" link when you attempt to open the secure message. You will then be emailed a link to use to change your password.
Yes. Go to the eBay Secured Email website and log on. You must know the eBay employee's email address to use this service.
Yes. Simply select the 'Reply' button in the message, and your response will be encrypted. It is important to note that if you save it to your desktop or forward it, it will no longer be encrypted.
Yes. The body of the email and all attachments are encrypted.
10mb is the size limit for attachments.
Messages are saved for 90 days, and inactive accounts are purged after one year.
Yes. You may open attachments and save them to your computer's hard drive. It is important to note that if you save it to your desktop or forward it, it is no longer encrypted and will not require a password to open.
Yes. Do not include confidential data in the subject line. The subject line is never encrypted. Include sensitive information in the body of your e-mail.
eBay's My Messages account is different than eBay Secured Email. You will receive messages in one or the other account, but not both at the same time.
Only if you tell it to do so in your settings or preferences. Pease contact your Anti-virus software provider for further instruction on scanning attachments sent via email.