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Law Enforcement

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About eBay's Global Asset Protection Teams

As the world’s leading e-commerce company, eBay Inc.’s global portfolio of businesses enables hundreds of millions of people to buy, sell and pay online. eBay, Inc. established the Global Asset Protection Teams to promote the safe use of its platforms and to collaborate with local, national and international law enforcement in apprehending and prosecuting criminals.

How to work with Global Asset Protection Teams

Law Enforcement agencies in North America seeking assistance and records for investigations relating to eBay and/or PayPal may contact Global Asset Protection Teams for assistance. Members of law enforcement have the following resources available:

  • Search eBay Listings and obtain eBay records in real time using LeadsOnline's First Responder Service
  • Submit a request to one of our investigators via our Law Enforcement eRequest System.
  • Email us at stopfraud@ebay.com for questions on how to accurately request records. This service is dedicated to law enforcement officers only and inquires from customers won’t be processed.*
  • Members/general public who would like to report a problem to eBay, please visit our Reporting fraud or stolen goods to the police section.

Resources for Customers - if you are a non-law enforcement official, please use the following links:
eBay:http://ocs.ebay.com/ws/eBayISAPI.dll?ContactCS
PayPal: https://www.paypal.com/cgi-bin/webscr?cmd=_contact-general

Please note: we will not respond to official requests received by email or fax, official requests should be submitted through our Law Enforcement eRequest System.

Download the eBay and PayPal Law Enforcement Guide

Save Time in Your Investigation

The following tips are for law enforcement agencies to assist in your investigation:

  1. Search for active listings using search string or specific item number:
    Lets you search by nearest zip code using search options on left hand column.
  2. Search by seller ID for all active/completed sales, dating back 30 days:
    Generally provides you with the seller's state of residence.
  3. Feedback Profile reflects comments made by other users regarding prior transactions.
  4. Create your own Favorite Searches

eBay listings remain visible on the site for about 90 days after closing, searchable by specific item number.

- Global Asset Protection Teams Partnership

LeadsOnline's First Responder Service is available 24/7/365. Our partnership with LeadsOnline makes it possible for law enforcement personnel to locate possible stolen merchandise that has been listed for sale or sold on eBay. LeadsOnline can assist with the following searches:

  • Locate seller ID information for property listed on eBay.
  • Locate seller listings and sales history for property listed on eBay.

Please visit www.leadsonline.com for more information.

Partnering with Retailers Offensively Against Crime and Theft

Retail Loss Prevention departments in North America seeking assistance with an investigation relating to eBay or PayPal may contact eBay's PROACT program for assistance. The PROACT program features, among other benefits:

  • A way to report evidence of theft to eBay for investigation.
  • A dedicated fax hotline at 866-316-7698 for retail investigators to report suspicious activity.
  • A dedicated email address to facilitate quick communication with eBay about retail theft investigations: PROACT@ebay.com.

If your company is not yet enrolled in the PROACT program, please contact us at PROACT@ebay.com for additional information.

eBay's Privacy Policy and Law Enforcement Disclosure

We care deeply about the privacy of the eBay community and will protect the privacy of our members even while working closely with law enforcement to prevent criminal activity. If you are unsure about our privacy practices, please visit eBay's Privacy Central for more information.

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