As the world’s leading e-commerce company, eBay Inc.’s global portfolio of businesses enables hundreds of millions of people to buy, sell and pay online. eBay, Inc. established the Global Asset Protection Teams to promote the safe use of its platforms and to collaborate with local, national and international law enforcement in apprehending and prosecuting criminals.
Law Enforcement agencies in North America seeking assistance and records for investigations relating to eBay and/or PayPal may contact Global Asset Protection Teams for assistance. Members of law enforcement have the following resources available:
Resources for Customers - if you are a non-law enforcement official, please use the following links:
Please note: we will not respond to official requests received by email or fax, official requests should be submitted through our Law Enforcement eRequest System.
The following tips are for law enforcement agencies to assist in your investigation:
eBay listings remain visible on the site for about 90 days after closing, searchable by specific item number.
LeadsOnline's First Responder Service is available 24/7/365. Our partnership with LeadsOnline makes it possible for law enforcement personnel to locate possible stolen merchandise that has been listed for sale or sold on eBay. LeadsOnline can assist with the following searches:
Please visit www.leadsonline.com for more information.
Retail Loss Prevention departments in North America seeking assistance with an investigation relating to eBay or PayPal may contact eBay's PROACT program for assistance. The PROACT program features, among other benefits:
If your company is not yet enrolled in the PROACT program, please contact us at PROACT@ebay.com for additional information.
We care deeply about the privacy of the eBay community and will protect the privacy of our members even while working closely with law enforcement to prevent criminal activity. If you are unsure about our privacy practices, please visit eBay's Privacy Central for more information.