Returns Made Simple

Whether you shop or sell, we make returns easy.

I shop on eBay.

Not exactly what you expected? Not to worry. We keep returns simple.
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I sell on eBay.

Give buyers another reason to love your listings by offering returns.
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Need to make a return?

Maybe it isn't your size. Maybe it isn't quite what you thought. Maybe it's just not totally you.

Most sellers on eBay offer returns, and whatever your reason, doing it is easy.

How It Works


Start your return

In My eBay, find the item under Purchase history, then in More actions, choose Return this item.


Select your reason

Depending on the seller's return policy, we may put you in touch with them directly.


Ship it back

You’ll be issued a packing slip and shipping label. Pack the item and ship it.

Quick Tips

  • Check the listing’s return policy before making your purchase.
  • Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange.
  • Return the item in the same condition you received it in — pack it well. Learn more about the item condition policy.
  • We work hard to make returns smooth. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. Get the item you ordered or your money back—guaranteed.
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