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Seller Warranty Services |
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What are the benefits of the Service Plan program, and why should I participate?
There are many benefits to offering buyers the option to purchase a Service Plan along with your product. These benefits include: Increased sales and revenue The increased assurance and peace of mind provided by the availability of a Service Plan will likely result in more bids, buyers, and a higher final sales price for you. Peace of mind for your buyer Buyers have told eBay that one of their top barriers to purchasing electronics and computers on eBay is the inability to purchase a Service Plan to protect their item. Service Plans provide your buyers with peace of mind. Increased value for your buyer With a Service Plan, buyers have a free and convenient way to service their product should the need arise. Earn money with cash bonuses For every Service Plan that is sold successfully on one of your items, earn a cash bonus of 25% or 50% of your eBay Final Value Fee for that particular item. For products that are $200 and below, you will receive a cash bonus of 25% of your eBay Final Value Fee. For products above $200, you will receive a cash bonus of 50% of your eBay Final Value Fee. Best of all, you can receive these benefits with no cost and very little effort. Participating in the program requires only one simple step of inserting cut-and-paste HTML - learn more about how to participate in the program. Note that in the case of listings with multiple quantities (i.e. Dutch Auctions and Multiple Item Fixed Price Listings), you will receive a cash bonus for the Final Value Fee for each item in the listing where an accompanying Service Plan is sold and NOT on the Final Value Fee for the entire listing.
Which sellers can participate in the Service Plan program?
Any eBay seller can participate in the Service Plan program provided the product you sell is eligible for Service Plan coverage according to the following: 1. The product falls under the list of Service Plan items. Most items in the following eBay categories are eligible for coverage: Computers, Consumer Electronics, Cameras and Photo, Video Games, and Musical Instruments. 2. The product is fully functional. The Service Plan program offers coverage on fully functional new, used, and refurbished products. If the product is used, it must be less than five years old. 3. You do NOT reside in one of the following states/jurisdictions: Maine, Alaska, Guam, or Puerto Rico (Due to state regulations, Service Plans are not allowed for sale or purchase in these areas.)
How do I participate and offer Service Plans for sale?
It's an easy one-step process for sellers to participate in the program and offer Service Plans:
When buyers click on the Service Plan links generated by your HTML sniplets, they are taken to more information about the Service Plan program. From there, they can link over to the N.E.W. site to purchase a Service Plan. N.E.W. handles the Service Plan fulfillment and servicing. No additional resources are required on your end. Just sit back and watch your revenue grow with more sales, higher prices, and cash bonuses. (Learn more about how your cash bonuses are paid) You'll definitely want to promote the Service Plan in your item description so the Service Plan is part of a buyer's consideration set when s/he is deciding on whether or not to bid on your item. You'll also want to promote the Service Plan in your buyer emails, Checkout, and AboutMe pages. The more places you promote it, the more successful you'll be. Note that due to state regulations, Service Plans are not available for sale or purchase in Maine, Alaska, Guam, and Puerto Rico. For more information on the various state regulations, please read the Terms of Service. Click here to grab the HTML sniplets
How much can I make in cash bonuses from offering a Service Plan?
You can make a substantial amount of money from your cash bonuses. For every Service Plan that is successfully sold on one of your items, you earn a cash bonus of 25% or 50% of your eBay Final Value Fee for that particular item - see chart below:
Note that in the case of listings with multiple quantities (i.e. Dutch Auctions and Multiple Item Fixed Price Listings), you will receive a cash bonus for the Final Value Fee for each item in the listing where an accompanying Service Plan is sold and NOT on the Final Value Fee for the entire listing.
Does it cost me anything to offer Service Plans?
There is no cost to you to participate in the Service Plan program and offer Service Plans for sale with your items. The Service Plan program is an opportunity for you to make money - you earn cash bonuses and increase your sales revenue. For every Service Plan that is successfully sold on one of your items, earn a cash bonus of 25% or 50% of your eBay Final Value Fee for that particular item. For products that are $200 and below, you will receive a cash bonus of 25% of your eBay Final Value Fee. For products above $200, you will receive a cash bonus of 50% of your eBay Final Value Fee. You will also increase your sales revenue by attracting more bids and buyers. Learn more about the program benefits.
What products are eligible for coverage?
Most electronics in the eBay Computers, Consumer Electronics, Photo, and Musical Instruments categories purchased for personal and not commercial use are eligible for coverage provided the product is in full working order at the time of sale. New, used, and refurbished products are all eligible for coverage. If the product is used or refurbished, it must be less than 5 years old. Here is a list of commonly covered products:
If you have a question as to whether or not a product you're selling is eligible for Service Plan coverage, simply contact the N.E.W. Customer Service group by phone at the toll-free number: 866-212-1967 or by email at: warranties.ebay@newcorp.com. You can also review the Terms of Service of the Service Plan program.
What Service Plans are available?
Buyers can currently purchase one-year Service Plans. They can purchase either a one-year "Standard Service Plan" to cover eligible product with no existing Service Plan or an "Extended Service Plan" that provides a one-year Service Plan extension to a manufacturer's 90-day, 6-month, or 1-year Service Plan. Buyers select the appropriate plan option during the Service Plan purchase process.
What is NOT covered under a Service Plan?
A Service Plan does NOT cover the following: In terms of seller misrepresentation - A Service Plan is intended to provide coverage and protection for product that is in full working order. A Service Plan does NOT provide coverage for seller misrepresentation or fraud (i.e. non-working product at time of receipt or product that is substantially different from what was described by the seller). Buyers are instructed to contact the seller to resolve any issues related to seller misrepresentation. Note that a buyer's N.E.W. Service Plan start date varies according to the following options:
How much will a Service Plan cost my buyer?
The cost of a Service Plan depends on the final price of your buyer's eBay product purchase. Special introductory Service Plan pricing is currently being offered. Please consult the table below:
When does the Service Plan coverage take effect and how long does it last?
The N.E.W. Service Plan provides one year of service coverage. The N.E.W. Service Plan coverage start date depends on the Service Plan that a buyer selects:
Will participation in the Service Plan program affect my feedback score?
No, participation in the Service Plan program will not affect your feedback score. The buyer is purchasing the Service Plan from N.E.W. N.E.W. will service the Service Plan and answer any questions a buyer may have.
How can I keep track of how many Service Plans I sell?
Currently, you will receive a monthly lump-sum payment for all of your cash bonuses. N.E.W., the third party Service Plan company, is working on a way for you to view all the details related to your Service Plan sales including how many Service Plans sold and on which items.
How will I receive my cash bonuses?
N.E.W. will pay your cash bonuses directly to you via PayPal. You will need to have a PayPal account to receive your bonuses. There is NO cost to register for a PayPal account to receive your bonuses. If you currently do not have a PayPal account, you will be prompted to register for one when you receive your first bonus payment. Also note that you are NOT required to accept PayPal as a form of payment in your listings to participate in the Service Plan program and receive cash bonuses. Cash bonuses will be issued on the 15th of every calendar month for the bonuses earned during the previous calendar month. Learn more about how your cash bonuses are paid
My products already come with a manufacturer's Service Plan or I offer my own Service Plan. Why should I also offer the N.E.W. Service Plan?
If your product comes with some form of a Service Plan, offer buyers the ability to extend the Service Plan with an N.E.W. Service Plan.
Who is the third party provider, N.E.W.?
N.E.W. Customer Service Companies, Inc. (N.E.W.) is the nation's leading provider of extended service plans, buyer protection services and product support. Last year alone, N.E.W. protected more than 100 million consumers' purchases from the cost and hassle of unexpected repairs. In business since 1983, N.E.W.'s award winning customer service representatives assist consumers 24/7/365 and a nationwide network of over 25,000 service providers offer convenient access to pre-screened, qualified servicers. You can rest assured that with N.E.W.'s extensive experience, your buyers who purchase a Service Plan will be in good hands. Learn more about N.E.W.
Do I have any additional obligations after I finish my transaction if my buyer purchases a Service Plan from N.E.W.?
No, if your buyer chooses to also purchase a Service Plan from N.E.W., you have no additional obligations. N.E.W. will handle all buyer questions and claims related to the Service Plan purchase. Should a buyer contact you with Servcie Plan-related questions, have them contact N.E.W. at the toll-free number 866-212-1967 or by email at warranties.ebay@newcorp.com. However, note that a Service Plan does not provide coverage for seller misrepresentation or fraud. In these cases, under eBay Policy, the seller will remain responsible for resolving the issue with the buyer.
In what geographical regions are Service Plans available?
Currently, the Service Plan program is available to sellers and buyers in the United States with the exception of the following states and jurisdictions where sellers and buyers are not eligible to sell or purchase Service Plans due to state regulations:
Where can I get additional questions answered?
If your question is not answered in the FAQs, please submit your question via the online eBay Support Form per the following directions:
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