Feedback
Question: 4 of 7
Go back Previous Next Continue
Each member must decide how best to manage their reputation. eBay's internal research has shown that sellers who leave feedback upon payment receive a higher percentage of feedback compared to those that wait for the buyer to leave feedback first as confirmation that they are satisfied. Other sellers use automated tools to leave feedback and wait until feedback has been left to leave a comment. Regardless of who leaves feedback first, eBay encourages both members to always leave appropriate feedback.
You paid for an item, but it hasn't yet arrived. Since you paid you expect the seller to leave feedback first. Should the seller leave feedback upon receipt of payment?
a. Yes. Since you paid, the seller should leave feedback first
b. No. The seller should wait until you leaves feedback, signaling your satisfaction with the item and the transaction.
c. No. The seller has automated part of the transaction process using auction management software so the seller should let the system leave the feedback based on the criteria they chose when they programmed the software.
d. Each member may choose the best approach to leaving feedback for them.
That's right! There are different philosophies on whether the buyer or seller should leave feedback first. Research shows that sellers who leave feedback upon receipt of payment receive a higher percentage of feedback, but either approach is acceptable.

One reason that sellers leave feedback upon receipt of payment is that they believe that the buyer has upheld his or her end of the transaction. One reason sellers wait until a buyer has left feedback is they take the feedback as the signal that the buyer is satisfied with the purchase and no further customer support is needed.

If the approach your buyer or seller takes matters to you, review the comments left for others in their Member Profile page to see when they leave feedback.

Click Next to move on to the next question
Question: 4 of 7
Go back Previous Next Continue