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Choosing Items Confidently

Know before you buy. Here are some tips to help you buy more confidently.

Know the item

  • Review the item description, checking for any discrepancies. Compare the item to similar items. 

  • Make an independent assessment of the condition of the item. Be realistic in your expectations of used or older items. 

  • Contact the seller with any questions about the item’s condition. 

  • Review details about shipping, insurance, and payment options. 

  • Use extra caution if an item is listing significantly below the manufacturer's suggested retail price, or if the listing has a significantly delayed shipping time. 

  • Make sure that the item is legal and allowed according to eBay's listing policies.

Confirm authenticity

  • When buying collectibles, take steps to confirm that the item is authentic. Learn more about authentication and grading 

  • Have a third-party authentication service inspect the item. For example you can get opinions about sports memorabilia, coins, stamps, and jewelry.

Consider escrow for high-priced items

  • Popular higher-priced items (computers, jewelry, and electronics) may carry a higher fraud risk. Give extra scrutiny to the transaction. Learn more about escrow services

  • Use caution if you pay through an escrow service. Use www.escrow.com, eBay’s approved escrow service.

Use caution with overseas transactions

  • Remember that different laws may apply.  

  • Allow additional time to receive your item. For more information, see Buying Internationally.

Insure your items

eBay highly recommends that buyers insure their items and that sellers ship packages in a traceable manner. 


Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.
Need more answers to your questions? 


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