If you have any questions involving shipping and handling, eBay recommends that you first communicate directly with the seller. If you still have problems, the following information may help.

Lost or damaged items

If your item was lost or damaged during shipping, please request contact information and call your trading partner to explain the situation and work out a solution.

You should also consider contacting the shipping carrier for assistance. The three most commonly used shipping providers can be contacted at the links provided below:

• United States Post Office (USPS)  

• United Parcel Service (UPS)  

• Federal Express (FedEx)

You can also consider opening an Item Not Received or Significantly Not as Described dispute.  

Note: You can only open a dispute through the specific eBay country site where you purchased the item. If you try to open a dispute on an eBay country site other than the site where you purchased the item, you will be asked to continue your dispute on the appropriate eBay site.

Eligibility for buyer protection services is determined by the payment method that you use and the eBay country site where the item was purchased. You can review how your purchase is protected on the item page.

Excessive shipping and handling charges

If you have a question about excessive shipping and handling charges, refer to eBay’s Excessive Shipping Charges policy for more information.

If you have other questions about an item that was lost or damaged during shipping, contact eBay.