As a seller, you can take the following steps to ensure that your experience is successful.

Creating and managing your listing

• Represent the items you are selling fairly and accurately. 

• Clearly state your return policy in your listing. 

• Respond promptly to buyer questions. 

• Review your buyer's feedback. 

• Use extra caution with unknown or new buyers and unusual bidding activity

Avoiding Unpaid Items

eBay's research has shown that following a few simple tips can significantly reduce the rate of unpaid item

• Make it easy for your buyers to pay by offering PayPal.  

• Include detailed shipping and handling information in the item description as well as the shipping details area.  

• Use eBay's Checkout feature to make it simple for buyers to pay you.  

• Use Immediate Payments for fixed price listings and listings using the "Buy It Now" option.

After the listing ends

• Ship with a tracking number and insurance. This can help resolve disputes in cases where a buyer claims to have never received an item or received a broken item. 

• Maintain records of shipping receipts as proof that the item was shipped. 

• Keep copies of any proof of your item's authenticity. 

• Verify payment before shipping items (including holding checks until the checks clear). 

• Learn to recognize counterfeit cashier’s schemes. 

• Only ship items to the verified billing address on the buyer's credit card account (if applicable). 

• Use extra caution with international payments and revised shipping information,

If you believe a buyer purchased or attempted to purchase an item with intent to defraud, please review the information on the Receiving Payments page to report the buyer.

• Knowing Your Buyer

• Receiving Payments

• Defrauded Sellers

• Avoiding Transaction Problems – Tips for Buyers

If you're looking for more help or have a question to ask, please contact us.