Transactions outside of eBay are not eligible for eBay services, including feedback, contact information requests , the Item Not Received Process, and the Unpaid Item Process.

eBay does not permit members to solicit sales outside of eBay. To learn more about this policy, or to report such a solicitation, review the Offers to Buy or Sell Outside of eBay policy.

If you knowingly or unknowingly transacted outside of eBay and believe you were defrauded, please share your experience with us and complete the appropriate form below.

• If you sold an item outside of eBay, fill out the Item Sold Outside of eBay form.

• If you bought an item outside of eBay, fill out the Item Bought Outside of eBay form.

By sharing your experience, you can help eBay create a safer trading environment for all members of the eBay Community.

In addition to filling out the form, eBay also strongly advises you to take the following steps:

• Contact local law enforcement.

• File a complaint with the Internet Fraud Complaint Center.

• Contact the service used to send payment (if applicable).

• Contact your credit card company (if applicable). Most card issuers provide consumer protection in instances of online fraud or misrepresentation.

• Contact your shipping company.

Note: If the item does not appear, the transaction probably happened outside of eBay and is unsafe. As buyers, you should never pay for an item that does not appear in My eBay.