PayPal Buyer Protection

If you have paid for the item through PayPal.

Up to $200 or $2000 at no additional cost. See eligibility.

Item not received or significantly not as described process

If you have paid for an item, but didn’t receive it, or you paid for and received an item, but it was significantly different from the item description.

eBay facilitates communication between the buyer and the seller through the dispute console, an online communication tool. All information posted in this tool will be accessible anytime by you, the seller, and eBay Customer Support.

eBay Motors Vehicle Protection Programs

If you have purchased a vehicle on eBay Motors.

Vehicle purchases are protected for up to $50,000 or the vehicle purchase price, whichever is lower.

1. Check the item listing.

Review the seller's terms of sale, item description, and shipping and payment terms. Have you allowed enough time for the seller to receive and confirm payment?

First 10 days after the listing ends

2. Email the seller.

If you are still concerned, email the seller with your questions. If you don't have the seller's email address, you can request it from eBay or use the "Ask seller a question" link on the item page.

First 10 days after the listing ends

3. Check your email spam filters for messages from the seller.

It's possible that the seller is trying to email you but your spam filters are blocking the messages.

First 10 days after the listing ends

4. Check your own contact information.

It's possible that the seller is trying to email you but your contact information is incorrect. Go to "My Account" in My eBay and click "Personal Information." Make sure your email address is correct.

First 10 days after the listing ends

5. Call your seller.

Request the seller's contact information and give the seller a call.

Any time after completing the first four steps

6. File a complaint with PayPal.

If you paid with PayPal, please visit the PayPal Resolution Center to file a complaint. Your item may have additional protection through PayPal Buyer Protection.

You must have a PayPal account in order to file a PayPal Buyer Protection claim. If you paid for the item with PayPal and did not create a PayPal account, you will be asked to do so before filing a claim.

Note: You can review how your purchase is protected on the item page.

First 45 days after the listing ends

7. Report an item not received or significantly not as described.

Use the dispute console in My eBay to report an item not received or significantly not as described. The dispute console is designed to make communication between buyers and sellers easier.

Note: You can only open a dispute through the specific eBay country site where you purchased the item.

10 to 60 days after the listing ends

8. Contact your credit card company.

Credit card companies typically provide some level of identity and purchase protection. Contact your credit card company to learn more.

Note: If you paid with your credit card through PayPal, we encourage you to try PayPal’s complaint filing process first.

First 45 days after the listing ends

10. Leave Feedback

After you file a dispute, we encourage you to leave Feedback for the transaction. Please be honest, fair, and factual. This will help make other members aware of your experience and help keep eBay a safe place to buy and sell.

After you’ve closed a dispute or requested reimbursement through buyer protection and up to 90 days after the listing ends