If you have read and understand all of the program requirements including the Business Equipment Purchase Protection Coverage and Eligibility pages, and you believe the Business Equipment Purchase Protection program can help you, then follow these steps.

Settlement process requirements

• Any failure by the buyer to follow the steps, as outlined by the third party provider, and any action taken by the buyer without the third party provider's consent that impairs the third party provider's ability or rights to mitigate any potential loss, will void coverage under the Business Equipment Purchase Protection program.

• You will need to have documentation of all payments (full or deposit).

• In cases of undisclosed damage, the third party provider will instruct the buyer on the proper steps to take to substantiate and document the damage to the item. You will be required to provide repair estimates from at least two properly licensed repair facilities, OEM service divisions, or other industry expert as approved by the third party provider. You must obtain and submit to the third party provider an estimate for the repair of any claimed damage included in your claim within 14 days from the date the claim was filed. Failure to do so in the appropriate time frame will void coverage under the Business Equipment Purchase Protection program.

• The third party provider has the right to have an inspection of the item conducted at any time during the claim process.

• If the seller offers you a settlement equal to or better than what the third party provider determines you are due under the program and you refuse to accept the seller's offer, any coverage you may have under the program is voided.

• The processing of your claim will be completed within 30 days of receipt. In the interim, it is recommended that you not discard, alter or resell any merchandise related to your claim. You and your seller will be contacted directly about the outcome.

Coverage limits

• Business Equipment Purchase Protection will only cover up to the devaluation or repair amount of the item or the final winning bid amount, whichever is lower, plus shipping expenses up to $800 (documented by an invoice from a licensed transport or shipping company) and deposits, if applicable.

• In cases of undisclosed damage, the damage amount will be determined by the lower of all repair estimates from authorized service facilities approved by the third party provider.

• In the event of type, make, or model misrepresentation, the devaluation amount of the vehicle will be determined by the difference between the eBay purchase price and the price established by a value guidebook designated by the third party provider.

• On any covered claim, eBay's third party provider has the option to reimburse the lesser of the purchase price less the deductible or the coverage maximum ($20,000) and take possession of the item rather than paying the devaluation or repair amount. If you refuse this offer, then the third party provider may offer you a cash settlement of a discounted percentage of the purchase price.

• Stolen items are subject to an additional 1% per month depreciation rate until the time the claim is filed.

Third-party provider information
Claims filed with the Business Equipment Purchase Protection program are investigated and handled by a third party claims adjuster. This third party provider has been in business since 1953, pioneering unique insurance programs specifically for the auction industry since its founding.