Not including important terms in your listing 

• Make sure you include this information in your listing:

  • Shipping and handling costs and shipping services offered

  • Forms of payment accepted, including how long the buyer has to pay

  • Return policy

  • Restocking fees, if applicable

  • Taxes or other fees that may apply

• Include information on the buyer's responsibility for taxes and custom fees, as well as whether they're responsible for shipping costs on returned items.

• State clearly any international limits to your return policy or warranties. For example, if you don't cover international return postage, state that in your listing.

• Don't include disclaimers stating you're not responsible for the condition of the item at delivery. Sellers are responsible for their items until they arrive safely in the buyer's hands.

Inconsistent terms in your listing

• Be sure the information in your listing form is consistent with what's listed in the item description. A common mistake is specifying shipping costs on the form, but then listing a different amount in the item description.

Changing your terms once the buyer has committed to buying the item

• Don't offer different terms to the buyer than what's described in your listing.  Examples include:

  • Adding unexpected fees through third-party checkout

  • Changing the shipping service offered to a slower method

  • Refusing to accept returns when your terms state you do

  • Refusing to accept payment through a method included in your listing