Selling Manager and Selling Manager Pro: Tracking your sales
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Viewing the status of your sales
With Selling Manager and Selling Manager Pro, you can track your sales conveniently from My eBay.
To check the status of your sales, view the Sold links under Selling Manager or Selling Manager Pro.
Selling Manager Sold links
Click this: |
To see this: |
Sold |
List of all sold items |
Awaiting Payment |
Items that have been sold but not yet paid for |
Awaiting Shipment |
Items that need to be shipped |
Paid & Shipped |
Items that have been paid for and shipped |
Archived |
Past sales records; your Archived view retains sales records from the current month and the preceding three months |
Understanding the status icons
The status icons on the various Sold pages show which post-sales activities you've completed. For each sales record, blue icons show tasks you've completed, while gray icons show tasks you haven't updated status for, or haven't completed.
Icon |
Task |
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Tells whether checkout is complete or not |
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Tells whether you've sent an email to the buyer |
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Tells whether you've received payment for the item |
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Tells whether you've shipped the item |
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Indicates that the item was shipped by Cash on delivery |
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Tells whether you've left Feedback for the buyer for this transaction |
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Tells whether you've received Feedback for this transaction |
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Tells whether you've relisted this item |
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Tells whether you've sent a second chance offer to a buyer |
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Tells whether you have an unpaid item case open in our Resolution Center |
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Indicates that the Final Value Fee credit was granted |
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Indicates that the Final Value Fee credit was not granted |
Tip: If you forget what any of the icons mean, move your mouse near the icon and a description of the status will appear.
Updating the status of your sales records
Payment and shipping status is updated automatically when a buyer uses eBay Checkout, or when you print a label in Selling Manager.
If you need to update payment and shipping status manually:
From any of the Sold views, select the boxes next to the listings you want to update.
From the Change Status drop-down menu at the top of the page, select Payment Received, Shipped, or Payment Received & Shipped.
Click the Select button to update the status of the listings you selected.
Learn more about updating your sales records.
Note: You can also use the
Action drop-down menu for each record to update payment and shipping status.
Viewing your alerts
Selling Manager uses alerts to inform you of sales activity that might require your attention. These alerts appear in your Selling Manager Summary view under Alerts & To Do's.
Tip: To display the Summary view, click Selling Manager or Selling Manager Pro on the left side of My eBay.
The following table describes some of the most common alerts you might see, and how to take action on them.
New PayPal payments received |
New PayPal payments were received in the past 7 days. Payments are displayed for up to 7 days or until you mark the item as shipped.
Click this alert to view a filtered version of the Sold view with only these listings. |
Negative Feedback received in past 7 days |
You received negative Feedback within the past 7 days.
Click this alert to review and respond to Feedback comments. |
Paid with no Feedback |
You haven’t left Feedback for one or more buyers who paid.
Click this alert to view the Sold listings that are awaiting Feedback. |
Listing eligible for Unpaid Item reminder |
Click this alert to see sales that buyers haven’t yet paid for. |
Unpaid item and cancel transaction cases requiring your response |
Click this alert to respond to cases that you opened in the Resolution Center. You have 10 days to respond. |
Final Value Fee credit requests can be filed |
Click this alert to see listings for which you can request a final value fee credit. This happens when a buyer doesn't pay and then doesn't respond to an unpaid item case. |
