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Responding to transaction issues on international eBay websites
In this article
In this article

If you sell on international eBay websites, you may occasionally run into issues with a buyer from an international site. The process for resolving selling problems is similar no matter which eBay website an item is purchased from.

Responding to a transaction issue on an international eBay website

If a buyer who purchased your item from an international eBay website (for example, eBay.ca or eBay.fr) reports that the item isn't as described in the listing, or that they didn't receive the item, we notify you by email.

To respond, click the link in the email and sign in to the website where the buyer purchased the item. Your user ID and password remain the same.

You can also go to My eBay on the international eBay website.

Additional information

Some sellers outside the US agree to reimburse us (if we refund a buyer) when they sign up to list an item on the US site, eBay.com. Learn more about reimbursement.

Learn more about resolving transaction issues when:

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