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Responding to transaction issues on international eBay websites
In this article
In this article

If you sell on international eBay websites, you may occasionally run into issues with a buyer from an international site. The process for resolving selling problems is similar no matter which eBay website an item is purchased from.

Responding to a transaction issue on an international eBay website

If a buyer who purchased your item from an international eBay website (for example, eBay.ca or eBay.fr) reports that the item isn't as described in the listing, or that they didn't receive the item, we notify you by email.

To respond, click the link in the email and sign in to the website where the buyer purchased the item. Your user ID and password remain the same.

You can also go to My eBay on the international eBay website.

eBay.co.uk and eBay.de resolution timelines

eBay Buyer Protection on eBay.de and the eBay Money Back Guarantee on eBay.co.uk timelines differ from the timeline for the eBay Money Back Guarantee on eBay.com

If you receive a return request or a report of an item not received from a buyer who purchased an item on either eBay.co.uk or eBay.de, there are a few things to keep in mind:

  • Buyers have different timelines for reporting that an item wasn't received. Buyers on eBay.co.uk and eBay.de must wait at least 10 days from an item's estimated arrival date to report thatf they have not received an item. Buyers on eBay.com must wait 7 days from the estimated arrival date before reporting that they didn't receive an item

  • Sellers have different timelines for responding to transaction issues. After receiving a return request because the item wasn't as described in the listing or a report that the item wasn't received, sellers must respond:

    • Within 10 days for eBay.de (Germany)

    • Within 8 days for eBay.co.uk (UK)

    • Within 3 business days for eBay.com (US)

Additional information

Some sellers outside the US agree to reimburse us (if we refund a buyer) when they sign up to list an item on the US site, eBay.com. Learn more about reimbursement.

Learn more about resolving transaction issues when:

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