We take your reports seriously. Buyers who violate our buying practices policy may receive warnings, restrictions, and suspensions. We may also remove their Feedback comments, Feedback scores, and detailed seller ratings, when appropriate.
Handling and avoiding problems with buyers
Here's some additional information about problems you can report, and tips for handling and avoiding them.
You can control who you do business with by setting requirements for buyers, cancelling bids, and blocking bidders. Learn more about managing bidders and buyers.
A buyer asks you to do something that that falls outside applicable law, requirements and the conditions stated clearly in your listing.
Asking you to provide goods or services not included in your original listing.
Asking for shipping or payment terms not specified in your original listing.
Demanding a partial refund under threat of poor Feedback.