eBay
  • Daily Deals
  • Sell
  • Help & Contact
  Home > Help >Membership & account>Rules & policies>Misrepresentation of identity
Help
Search the help pages 
(Does not search for items or products)
 SearchTips
Misrepresentation of Identity

eBay does not permit members to misrepresent themselves as eBay employees or as other eBay members.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Limits on account privileges

  • Account suspension

  • Forfeit of eBay fees on cancelled listings

  • Loss of PowerSeller status

To report a member who is attempting to misrepresent himself or herself as an eBay employee or as another eBay member, please contact eBay with the member's User ID or email address. Due to privacy issues, eBay will be unable to discuss the result of the investigation.

Some Examples

Bob Smith is selling a collectible statue on eBay. Joe is the high bidder, and wins the auction for Bob’s statue. Shortly after winning the auction, Joe receives this email from someone pretending to be Bob: "Hi, Joe. Congratulations on winning the statue! Please send me a cashier’s check, payable to Jack Johnson". Joe is suspicious, because the email address of the sender doesn’t match Bob’s eBay-registered email address. So, Joe contacts Bob at Bob’s official address. Bob tells Joe that Jack Johnson must be impersonating him, and that Joe should not send Mr. Johnson any money. Instead, Bob and Joe work out the correct payment details, using their officially registered email addresses.

Additional Information

Personal information - such as names, addresses, passwords, credit card numbers – are sensitive and valuable.  Personal information can also be valuable to individuals trying to defraud eBay members. To try to get this type of information from an eBay member, one of these individuals might send a member an email claiming to be eBay or another eBay member and requesting personal information. These requests might say it is important for members to reply with sensitive information by email, or contain links to Web pages that request members to sign in and submit information.

eBay will never ask a member to send eBay sensitive information through email. If eBay ever does request sensitive information, eBay will always direct its members to the eBay site. With very few exceptions, members can submit the requested information through their "My eBay" page.

If a member receives an email message requesting passwords, credit card numbers or other sensitive information, they should refer to the Email and Websites Impersonating eBay page for more information as well as instructions that will allow them to report the email. If they have already submitted information as a result of an email message they received, they should review the Securing Your Account and Reporting Account Theft page for additional steps they should take as well as information about how to contact eBay for assistance.

Why does eBay have this policy?

eBay has this policy to help our members protect their personal information and to help members avoid being victimized by unscrupulous individuals.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.