Feedback Abuse Feedback comments containing any of the following are not permitted: References to eBay or PayPal investigations Negative statements left for a buyer that conflict with the positive rating Personally identifying information about another member, including real name, address, phone number, or email address Political, religious, or social commentary rather than a genuine comment about the transaction The comment, reply, or followup references a completely separate transaction or unrelated experience Profane, vulgar, obscene, or racist language, or adult material Inflammatory language, such as fraud, liar, cheater, scam artist, con man, while strongly discouraged, will not be removed unless found to be in violation of one of the above guidelines
Violations of this policy may result in a range of actions, including: Limits on account privileges Forfeit of eBay fees on cancelled listings Loss of PowerSeller status Feedback rating and/or comment removal
A member includes another member’s name or phone number in a Feedback comment. eBay will remove the feedback upon request, and may take actions such as the ones listed above.
Why does eBay have this policy? Feedback is the foundation of trust on eBay. Abuse of the eBay feedback system undermines the integrity of the feedback system and decreases trust within the eBay marketplace. Though feedback is a member-to-member system, there are specific, limited occasions when eBay will remove feedback comments. You can also learn more about:
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