Feedback abuse

• A member includes another member’s name or phone number in a feedback comment. eBay will remove the feedback upon request of the seller.

• A seller blocks a buyer from bidding on his items using the eBay blocked bidder feature. The buyer creates another User ID to get around the block, wins the item and then leaves negative feedback. eBay will remove the feedback upon request of the seller.

Mutual Feedback Rating Withdrawal

• A buyer leaves a seller negative feedback for late shipping. Later that day the package arrives. The buyer contacts the seller and offers to go through Mutual Feedback Rating Withdrawal to have the negative feedback rating removed.

Feedback Rating Withdrawal (feedback rating removed, comment remains)

• Members who use the eBay Mutual Feedback Rating Withdrawal process will have their feedback rating withdrawn once both members have completed the process.

• eBay will withdraw the feedback rating if provided with a ruling or settlement agreement from an eBay-approved certified dispute resolution service or a settlement resolving a lawsuit.

Feedback abuse and removal

Feedback that meets any of the circumstances below is feedback abuse and may be subject to removal.
Feedback that doesn't meet any of the reasons outlined below will not be removed:

• eBay is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal.

• The feedback comment contains profane, vulgar, obscene, or racist language or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed.

• The feedback comment contains personal identifying information about another member, including real name, address, phone number, or e-mail address.

• The feedback makes reference to an eBay, PayPal or law enforcement organization investigation.

• The feedback comment contains links or scripts.

• Negative feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct member.

• Feedback left by a person ineligible to participate in eBay transactions, according to Section 1 of the eBay User Agreement, at the time of the transaction or the time the feedback was left.

• Feedback left by a member who provided eBay with false contact information and could not be contacted. In general, the transaction period is considered to be 90 days from the end of the listing or 30 days from the date the feedback was left, whichever was longer.

• Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.

• Feedback left by users who are indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members who are indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.

• eBay will automatically remove feedback from members indefinitely suspended within 90 days of registration. Not all suspension types qualify for automatic feedback removal. For example, accounts that are suspended for non-payment of eBay bills and instances when eBay provides the member with the opportunity to fix the issue (and be reinstated), do not qualify for automatic removal.

Automatic suspension

• Members that earn a feedback rating of -4 (minus four), will be automatically suspended.

For more information on laws limiting the liability of companies like eBay from written remarks posted on its site by third parties, please visit these Web sites:

Legal Information Institute

Findlaw.com

Independent Feedback Review on eBay Motors

Independent Feedback Review is only available on eBay Motors and allows members to submit a feedback comment for review by an independent reviewer. The review services are provided by professional dispute resolution organizations with extensive expertise in resolving automotive and other disputes. These organizations are unaffiliated with eBay.

When a member requests a feedback review, the feedback comment left for the member filing the complaint will be reviewed by an independent reviewer for a fee. Depending on the decision by the reviewer the feedback rating may be withdrawn. Withdrawn feedback is not counted in feedback scores or ratings, but the feedback comment remains with an administrative notation from eBay.

For additional information on the guidelines for Independent Feedback Review see http://pages.motors.ebay.com/services/independent-feedback-review.html

Feedback is the foundation of trust on eBay. Abuse of the eBay feedback system undermines the integrity of the feedback system and decreases trust within the eBay marketplace. Mutual Feedback Withdrawal provides members the opportunity to correct mistakes or to withdraw a feedback because the issue that caused the feedback has been resolved. Though feedback is a member-to-member system, there are specific, limited occasions when eBay will remove feedback comments.