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Feedback Abuse

Feedback comments containing any of the following are not permitted:

  • Links or scripts

  • References to eBay or PayPal investigations

  • Negative statements left for a buyer that conflict with the positive rating

  • Personally identifying information about another member, including real name, address, phone number, or email address

  • Political, religious, or social commentary rather than a genuine comment about the transaction

  • The comment, reply, or followup references a completely separate transaction or unrelated experience

  • Profane, vulgar, obscene, or racist language, or adult material

  • Inflammatory language, such as fraud, liar, cheater, scam artist, con man, while strongly discouraged, will not be removed unless found to be in violation of one of the above guidelines

Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Limits on account privileges

  • Account suspension

  • Forfeit of eBay fees on cancelled listings

  • Loss of PowerSeller status

  • Feedback rating and/or comment removal

Some Examples

A member includes another member’s name or phone number in a Feedback comment. eBay will remove the feedback upon request, and may take actions such as the ones listed above.

Why does eBay have this policy?

Feedback is the foundation of trust on eBay. Abuse of the eBay feedback system undermines the integrity of the feedback system and decreases trust within the eBay marketplace. Though feedback is a member-to-member system, there are specific, limited occasions when eBay will remove feedback comments. 

You can also learn more about:

Contact Customer Support

Report listing violations or problems with another eBay member.

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