Receiving payment

The best part of selling an item? Getting paid. We recommend PayPal because it’s easy and secure. Find out all you need to know about receiving payments.

Top questions

I sold an item and haven't received payment. What can I do?

When will my PayPal payment be available?

How can I withdraw money from PayPal?

How can I contact PayPal Customer Support?

How can I claim a PayPal payment?

Solve a problem

Go to PayPal and click the Sign Up link at the top of the page.

PayPal Personal accounts allow you to accept payments free of charge, except from credit cards. PayPal Premier and Business accounts charge fees but also allow you to accept credit card payments.

First, contact your buyer and decide together how you'll refund the money. If you used PayPal, refund the amount by going to PayPal's My Account page, and then clicking the History tab. Find the payment and click Details,andthen click the Issue refund link. Enter the refund amount, and then click Continue. After you've confirmed the details, click Process refund.

Help topics

Selecting payment methods
Consider the buyer’s needs when selecting your payment options.

Accepting PayPal
PayPal is an online payment service that lets buyers send you payments from their credit card or banking account.

Requiring immediate payment
If you've set a Buy It Now price for your item, you can require the buyer to pay you immediately.

Using checkout
When you use eBay checkout, buyers can pay you immediately after the listing ends.

Receiving international payments
Learn how to receive payments from international buyers.

Avoiding payment problems
Get tips on avoiding and dealing with payment problems.

Refunding your buyer
Need to refund your buyer? Find out how.

Have a question? We can help.

Ask eBay members

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PayPal

Rules & policies

Accepted payments policy

Payment surcharges

PayPal payments policy

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